Be more transparent about actual rental charge. The van rental is advertised at $19 and some change and for a one day rental the charge was over $100. I chose to get the renters insurance but still the charge was outrageous for a one day rental.
BRANDIE J
Customer Reviews for Acadia Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the worst experiences with the online reservation system. The location itself and the employees were excellent and helped me as much as they could. My reservation never showed up on their system because the truck I reserved wasn’t available. But I never received a call before my pick up time or the day before to inform me of this either. Luckily they had a smaller truck available for me to rent but then I had to make three trips back and forth with it because it was too small for my needs. I did eventually receive a call from a uhual representative at 2:30pm to inform me of the unavailability of the bigger truck. My pickup time was 9am and they called after I already picked up the smaller truck and was in the process of moving. Hopefully I never have to move again because I won’t be using uhual if I do.
AUDREY RJust keep doing what y'all are doing. I love U-Haul ❤️ 😍
SANJANETTE Thad great service for checking in and on return of rental equipment
DARRYL HVery helpful and courteous staff.
ALECIA HHave all vehicles available .
JARVIS LEverything was amazing! Great customer service and the staff were very professional!
DONALD MGreat trip the truck was great, even the wipers worked perfectly. I was a little nervous about driving a big truck for a long distance but I was surprised at how easy it was to drive.
JOSEPH FI was never called to confirm my reservation when they sent text they would call before 5 pm the day before pickup. I called and the pick point was changed from initial pick up which was 26 minutes farther away. The employee at pick up was very helpful. That was the only good part of experience.
William TIt was a rush to get the van back. I was told I can only keep it until 4pm after checking out at 12pm. I wish the time given was longer so I didn’t have rush.
DERRICKA GI didn't like the fact we had to return the U-Haul with more fuel than we received it with When pick up
KEYONNA JCustomer service guy there that day was awesome!!
JACQULYN WGreat guys, great service. I highly recommend
Shannon PHe wasn’t as friendly but he was okay
YOUMESIA WGreat job 👏
SALEH SHave them actually do there job . Instead of them playing on there phones waiting for customers . They should be cleaning the rentals . Checking the fluids . And making sure a vehicle don’t go out compromised already . Mine needed a quart of oil . I was told to just roll with it . The gas cost alone was increased . “ not cool with me “
Edward PThe code on the lock was too difficult
Alexandra DGreat customer service. The guy was really respectful and nice.
MICHAEL JThe Best!
LATKEITH DNeeds outside lighting for after hours pick up/drop off. **Dropped off after hours so no interaction with staff
Rodney CThe equipment i ordered with the truck was not present and i didn’t find out until i was there before hours to pick it up. Also, the lock on the truck took 15 minutes to remove. Perhaps a wd40 bath would help.
Shane PGreat customer service and speedy checkin/checkout process. Will be using them again 2 more times in the next month
Jeremy CAssociate was very helpful and professional.
GARY HThey acted like they couldn't be bothered to help us !!!! With a rental so we went else where and dropped off here not going back !!!
Cynthia GHave more trucks available
LOREANN AIs it possible to to have a dolly included.
Delicia BHonestly, I can't think of any improvements. The check-in and check-out process was super smooth. The cargo van was super clean, the mat (also very clean) inside the van was much appreciated, and the van was very easy on the gas, which was a pleasant surprise. All in all, we had a great experience. Thank you to all at Acadia who made that possibl!e
Sean TService was awesome Staff was very friendly
Keisha MGet more uhauls
Sharbei AI chose a location closer to me and where I needed the truck. I was never notified about the location changing so I wasted time diving to the wrong location finding out and then delaying everything that I was hoping to do that day. I didn't receive a phone call, a text or an email about the location. The ppl at the location were nice, but I am still annoyed about my time that was wasted.
Ashtian HVery easy and the men working there was very polite
Carol WThe shift on the steering wheel was a little loose and also the steering wheel itself had a lot of play in it. We couldn’t move the passenger mirror and it was hard to see. Other than that the truck was perfect for what we needed to move. Everything fit!
Sheryl LThe truck was not up to par. It wobbles while driving & you had to play with the shift to get to Reverse.
Tenika DI booked my rental online and I was guaranteed the truck I selected however when I arrived and tried to check in using my mobile it would not let me I had to go inside and that’s when they told me the truck I selected was not available. Also they did not have a dolly or furniture roller and they never offered my 50$ credit for not having my truck so I took the truck it was so dirty and the driver seat smelled like a smoke pit it made me nauseous I was very disappointed I tried airing the truck out and still it was funky and I decided to return the truck I had to reschedule my move . I will not be renting from this location again
Donngelia LFue exelente el servicio. La persona que me recibió el equipo fue amable y eficiente.
Eber GIt was closed when I got there
Seth GAt the drop off location they saw the problem and gave advice on how to go about fixing the situation
Destiny RNothing much, the Rep nice and accommodating. Ideal visit.
Lakwandalyn KProfessional
Kevin UTruck needed an alignment. Gas milage was horrible. Truck needed a tune up. Driving with this truck was a horrible experience. Air ride did not work correctly
Angel CThe truck was dirty inside, but overall it was a good experience.
Karen BPut gas in the truck prior to pick up!
Derrick JFound out later after getting pulled over. That trailer lights was not working. I received a ticket from state trooper for trailer lights.
Stacey LWe definitely recommend very helpful
Jack ZWe were very pleased with the customer service and the trailer we rented from this location. Thank you!
Kenny GThe van was filthy dirty !!!
Quan BThis van was filthy dirty inside a,d outside . I have never rented a vehicle from uhaul that was this dirty. Also when I booked online it said it would be .79 a mile when I went in the office they told me .89 a mile
Quan BNothing everything went great.
SHERROD W