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Charlotte N | Overall ExperienceCustomer Reviews for Access Self Storage @ Walterboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The units were not the size that we were told they were, they were tremendously smaller. I never moved any into the unit as it was too small for my needs. I paid for the unit, looked at it and measured it, and immediately canceled my order. I applied for a full refund, because I never used it, it was paid for and canceled the same day.
Myra C | Overall ExperienceThe overall experience was hassle free, accommodating, and courteous. The unpaved-grassy access with numerous ant mounds is the reason I would not recommend this spot to friend or family. Had I visited the locale before booking online, I would not have chosen to rent there.
Deidre M | Overall ExperienceI never moved in the storage because of the way it looked. I paid $175 never got my money back. I’ve called over and over I keep getting told the same thing. I took my things to Monster Storage where I’m very happy. So no I will never recommend anyone to rent this storage place unless your stuff is trash. It’s not safe either I recommend Monster Storage where it’s clean and safe. I was recommended by uhaul which what will be my next step to call. So please don’t make that mistake with Access Storage because that was my biggest mistake.
Shania W | Overall ExperienceGreat Job. Thanks
Herbert R | Overall ExperienceI have been very happy with the staff and facility. I have not been happy with the billing. I have been billed for units I have vacated and am waiting for a response as to a refund.
Sharon M | Overall ExperienceI never got to use my storage unit be because I was given a unit that already had a lock on it. I called it in and was told that maintenance would take care of it. I never got a follow up call until I emailed and said that I had returned my keys. A rep called at that point and said I had been assigned another unit but no one ever reached out to let me know. It was a total wast of my time and money.
Theresa H | Overall ExperienceI will never use this place again. First the rent went up about $10 and the following month it was almost double with no warning. When we moved out after 3 years of no issue with payments we couldn’t get a partial refund of the almost double rent.
Alexandria H | Overall Experience