Customer Reviews for Accessories Unlimited
(U-Haul Neighborhood Dealer)

520 reviews

5475 Hwy 100 E   Washington, MO 63090
(At HWY 100 & E 5th St)

(636) 390-4530

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 390-4530

5475 Hwy 100 E
Washington, MO 63090
(At HWY 100 & E 5th St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I ordered 2 dozen furniture blankets/padding and they were not in the truck. I would like to be reimbursed.

SHANNON R. 
Rating:
5.0

The gas cap on the truck I used was broken making it almost impossible to fill the tank.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN K. 
Rating:
5.0

We had a smooth move and all went well

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Either the gas mileage is really bad or the truck wash truly full. The truck showed it was full, I only drove 83 miles total, half of that distance with only one piece of furnace on board. It took 9.124 gallons to top it off. I didn't even use the tow gear.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Herb S. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

This location is always great to work with. Thank you for your excellent customer service!

SHAWN C. 
Rating:
5.0

The truck was super clean but seemed to have issues shifting gears & revving up on its own. It was a very stressful & at times scary experience dealing with it.

Sonia P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I can't say enough good things about Shawn and the guys that work at this place. Amazing customer service. They a prompt, friendly, and do everything but drive the equipment to your house. Again can't say enough how great these guys are to work with!!! Highly recommend them if you have any needs in this area of MO. Shawn, you're the best!!!

Kent B. 
Rating:
5.0

The moving help under reservation JB-3477E795 never showed which caused us to have to use the truck much longer. I would like to be refunded for the moving help and the extra time for the truck.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K. 
Rating:
5.0

I don't have any recommendations for improvement at this location. They were pleasant and professional.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
4.0

Customer did not leave a comment.

Travis K. 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

It was very hard to Procure this truck.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

JEFF K. 
Rating:
1.0

Newer trucks and nicer renters

David F. 
Rating:
3.0

It was closed when we returned truck.

Jeanie K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

This was my second rental from this store and both were great!!

Deborah H. 
Rating:
5.0

Great people at this location. Checked me out quickly. Their shop was clean and well maintained. I felt safe. Overall a very pleasant exerience.

Tara L. 
Rating:
5.0

Sean at Accessories Unlimited was professional and very helpful!

Julia E. 
Rating:
4.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

truck has loose front end feel

Don C. 
Rating:
5.0

Customer did not leave a comment.

Ramiro D. 
Rating:
5.0

Shaun was very knowledgeable and he did a great and fast job getting me down the road. Thank you Shaun. Scott Mitchell

SCOTT M. 
Rating:
5.0

Nothing, this is an awesome business with great customer service!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
3.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Laurence R. 
Rating:
3.0

charging a 20 dollar fee to drop off after hours. As many times as I've rented from Uhaul this is the first time i've ever been charged that. especially with the current pandemic going on.

James H. 
Rating:
5.0

Employee was extra helpful as I am over 80 years old so he simplified doing the paperwork. He made every effort to protect me with the coronavirus exposure. Excellent employee.

JUDITH W. 
Rating:
4.0

New equipment clean

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Great service. Friendly

Kevin C. 
Rating:
5.0

Nothing. People were very helpful and friendly

Jeff C. 
Rating:
5.0

Love this place. I have returned 3 trailers and rented a truck from them this time because how awesome they are!

Nathan W. 
Rating:
5.0

I have rented 3 uhaul in the last month each time a diff location. Each time easy to do and pllp r easy to deal with fast and quick.

Sharen G. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Sean is always excellent.

Eric V. 
Rating:
5.0

Everything exceeded my expectations. The trailer was a breeze to tow, empty and full.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

Running lights worked only on one side of trailer

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Janette E. 
Rating:
5.0

Shawn is professional and easy to work with. An excellent ambassador for U-Haul.

Charles B. 
Rating:
5.0

Great location. They always go above and beyond. Third rental in the past 4 months will rent again

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Second time to drop off here. Very professional and helpful. I left something in the cab and they called to tell me. Thank you!!!

Roger L. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
4.0

Very helpful. Great to deal with. Thanks.

Jeremy W. 
Rating:
5.0

Very easy drop off. Friendly staff, quick process. No complaints at all.

Paul E. 
Rating:
4.0

The process overall was quick and easy.

Tammy P. 
Rating:
5.0

Shawn, is the owner of the business and takes great pride in the UHaul component. This is the 4 rental in 3 months all have been excellent.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
2.0

This location is difficult to get into especially with a larger U-Haul that's the reason I gave it the score I did.

Colin C. 
Rating:
3.0

Well, waiting for approval to pickup the truck was slow. I showed up just before noon and didn't drive out of the parking lot with the rental until 1245. It's almost 1/6th of my rental time. Other than that, it was good.

Reed D. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Everything went great. Smooth and hassle free. Able to upload information right from my cell phone. Plenty of trailers to choose what was right for me and my needs. Sean does a great job!

TOM F. 
Rating:
5.0

Excellent customer service! Will definitely rent from this location again!

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

All went well. The staff was very helpful and got the lights working properly before I left. I appreciated that.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

nothing it was perfect

ed G. 
Rating:
5.0

Customer did not leave a comment.

patty L. 
Rating:
5.0

I always receive great customer service from this location.

Kai R. 
Rating:
5.0

Fantastic customer service phone representatives when I called UHaul. Always helpful, polite, kind and informative. Thank You!

Tom D. 
Rating:
5.0

None

Christine H. 
Rating:
5.0

Quick service, normal price, no hassle, and mostly done via the app. Picked up in Washington Missouri ,and extended a day with a single phone call to the store. Trucks in great shape, not old or beat up.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Give customers an option to have a paper copy of all electronic contracts

david C. 
Rating:
5.0

Very pleased. Both locations (pick and drop off) where fantastic. The equipment exceptional. A very pleasent and trouble free experience Thank you.

Mark K. 
Rating:
3.0

We dropped off on a Sunday, so we used the app and lock key system.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

Yvonne W. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

greg B. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Staff is ALWAYS very nice and helpful!!

TRAVIS P. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Nothing. Customer service there was great and everytging went smoothly!!

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

dana S. 
Rating:
5.0

The truck transmission appeared to be having issues especially when climbing hills. One of the people helping me move road with me and said it sounded like the transmission was having issues shifting between gears. He is a transmission expert. I drove it in D and did not attempt to shift.

KATHLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
No reviews have been submitted for this location.

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