Customer Reviews for Accurate Mini Storage
(U-Haul Neighborhood Dealer)

238 reviews

6103 Knoble Rd E   Frederickson, WA 98387
(End of Canyon Rd make left and 1 mile down on the Left)

(253) 847-7066

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 847-7066

6103 Knoble Rd E
Frederickson, WA 98387
(End of Canyon Rd make left and 1 mile down on the Left)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very smooth and efficient process, picking up the van and dropping it off. Friendly staff, very nice....

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

DARYL T P. 
Rating:
5.0

The appliance truck needed to have a fold down bar to make it easier to balance the load

Debra M. 
Rating:
3.0

They said I could have the rental for one date but wrote down a different date and then I got charged for more days. They also said I couldn't do a long distance move unless I got the extra insurance. So I had to pay an extra 254$ for insurance i didn't want or need.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

LATASHA L. 
Rating:
5.0

Customer did not leave a comment.

MARC A. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
3.0

The guy was helpful and nice. The location itself was not great. The facilities need to be upgraded

Orville S. 
Rating:
5.0

Nothing. Everything went perfectly. The owners were friendly and maintained their grounds well. Highly recommend!

MICHAEL K. 
Rating:
2.0

The trailer lights did not work, we had to go to 2 different locations to get them fixed. It delayed us by 4 hours.

JESSICA M. 
Rating:
5.0

This location had the best customer service and the cleanest equipment I've ever rented from UHaul.

Jason K. 
Rating:
5.0

N/A

JUDITH G. 
Rating:
5.0

Customer did not leave a comment.

SINAMONI S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

regina P. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

After being told to pick up the truck at the s meridian location, we were told it was at another location. The clerk at the meridian location refused to give us an address. He proceeded to give us verbal directions that were AWFUL. so we googled uhaul and got the directions to another location. That person gave us the street address of the Knoble Rd. location. The lady there was very nice and efficient. By that time we had wasted time and gas and it caused us problems with getting our job done and our help home.

Jason V. 
Rating:
5.0

You were great.

Charles W. 
Rating:
5.0

I can not think of anything

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Fantastic folks at this facility! Couldn't have been more pleased with the service.

JAMES T. 
Rating:
5.0

Great customer service.I even received a call when I was running late for my appointment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Vehicle up to date and very clean. Representatives are very accommodating and very professional. I will use this UHaul location everytime!!!

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

Csr was friendly, helpful and professional; all customer service experiences should go so well.

Greg B. 
Rating:
5.0

The person who attended to me was very user-friendly and treated me the way she would have wanted to treated I felt. GRATITUDE to her and THANKS!! P.S. I shall be a repeat user at the location

PATRICK K. 
Rating:
5.0

I was in desperate need of a van at short notice and they had wine! Very nice customer service on a busy Saturday. Much appreciated! Thank you!

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK R. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Gas was below where we were told it was. Back of truck was not clean.

Nicole S. 
Rating:
4.0

Customer did not leave a comment.

Terrance A. 
Rating:
4.0

The lady was very sweet.

Carleen C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KATHY B. 
Rating:
5.0

keep doing what you do well. enjoyed my rental this time around.

Manny G. 
Rating:
3.0

My order was placed: I was given the address to pick up the truck. however, the truck was not there or reserved. This location stated the truck was at a different location. That location is not have reserved truck. However, at the location I was sent to, they did have a truck available. I was given a 'drop off" location..See me comments for drop off location

alveron V. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The only thing you could do to make the experience any better would be to make it free..... Just kidding... Great lady who helped us, great trailer... can't say anything but good about this...

Tim T. 
Rating:
5.0

I've used this location 3-4 times now and have been very pleased with the equipment and customer service. I will use them again and have recommended them to others.

Dorilynne G. 
Rating:
5.0

No say...

Sofronio J. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

easy to rent and return. good experience.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

It was a great experience from start to finish. The U-Haul Person working at this location was very helpful and made my moving experience much less stressful. She was very kind, pleasant, and professional. I would recommend this location to anyone.

lisa Y. 
Rating:
5.0

Gentleman that helped me was excellent.

Scott M. 
Rating:
5.0

My better than average rating for these locations DOES NOT reflect my overall satisfaction. The reservation process was HORRIBLE! I drove 600 miles on a very carefully planned trip which included other activities in other cities and picking up a trailer on Sunday a.m. near the cargo pick location was the biggest part of that planned trip. To my surprise!! I received a call on Friday stating that there would not be a trailer available-(of any size)!!! I was told I could get one just 20-minutes away.. (oh by the way...) THEY ARE NOT OPEN ON SUNDAY! ARE YOU KIDDING ME?? MY ONLY OPTION WAS TO: CANCEL MY PLANS FOR THE WHOLE DAY! DRIVE 40-MILES FROM WHERE I WAS AT THE TIME TO PICK UP MY VEHICLE, PAY BRIDGE TOLL, DRIVE 1-HR TO PICK-UP THE TRAILER AT THE ABOVE LOCATION. TOW THE TRAILER BACK IN TRAFFIC 2-HRS, and FIND A PLACE TO PARK THIS MONSTER. THEN ON SUNDAY TOW IT BACK OVER THE BRIDGE...PAY TOLL$$ and PICK UP THE LOAD AT THE SCHEDULED 9:30AM TIME. This process literally took the entire rest of my day-as the surprise was around noon. Question...would you be happy?? I must say the agents at both the pick-up and delivery U-Haul facilities could NOT have been nicer!!!! YOUR CUSTOMER SERVICE DEPARTMENT, ON THE OTHER HAND, COULD DEFINITELY TAKE SOME TIPS! Absolutely zero consideration for the incredible inconvenience this was causing. Acted like it was the norm, to be expected*&^%$ I was given the option to cancel and I could have $40-$50 "just let me know now". How valuable is a vacation day to you? All I heard on the call was what U-Haul could NOT do...not what you COULD do. I am in a sales position and pride myself on usually trying to only comment when I have a positive experience because, we never hear the "good-stuff", but in this case, management needs to know how customers are treated.

deborah H. 
Rating:
5.0

Love this place 3 time renting from here! Would recommend to anyone

Deidra L. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everything worked and they showed us how to use the trailer. Also told us which hitch mount we'd need for our truck.

Lisa T. 
Rating:
5.0

The truck was super clean! And the folks were very friendly!

Stephanie S. 
Rating:
4.0

Speed up the process, came in day before to get it lined up to spend awhile the day of pick up

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
5.0

Nothing. It worked great.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Brittany Z. 
Rating:
5.0

Customer did not leave a comment.

Virginia R. 
Rating:
4.0

Customer did not leave a comment.

Naomi K. O. 
Rating:
5.0

Customer did not leave a comment.

Erick M. 
Rating:
5.0

Customer did not leave a comment.

MARK LOINEL A. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE E. 
Rating:
3.0

Good to work with.

David F. 
Rating:
5.0

Have more selection of trucks.

BARBARA P. 
Rating:
5.0

Nothing. Experience was great

John B. 
Rating:
2.0

Additional insurance was added on without our knowledge. Had to get manager to dispute.

FRANCIS M. 
Rating:
5.0

Nothing to note.

RON W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

DAVE K. 
Rating:
4.0

The trailer had a tire that was nearly flat. I had to call for assistance before we could start our trip. Two tires had to be changed. Glad that we observed the problem before we began our 850 mile trip.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Alexa B. 
Rating:
4.0

Customer did not leave a comment.

Kristina B. 
Rating:
3.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

The employees were awsome the location was awsome it was a big help in moving

jerry D. 
Rating:
5.0

Customer did not leave a comment.

jerry D. 
Rating:
5.0

Nothing, really... It was awesome!!

Mary G. 
Rating:
5.0

Lower your fees/prices.

TERRENCE A. 
Rating:
5.0

Customer did not leave a comment.

JoAnn H. 
Rating:
4.0

Customer did not leave a comment.

Hector O. 
Rating:
5.0

Customer did not leave a comment.

Megan O. 
Rating:
3.0

Had a problem at first but was taken care of by customer service

WALTER S. 
Rating:
5.0

the lady working was awesome.

Edith T. 
Rating:
5.0

Customer did not leave a comment.

Maturo T. 
Rating:
5.0

Completely satisfied, Kris stayed late to get me checked out. Easy check in made a good trip. Thank you!

victor V. 
Rating:
4.0

I don't know that this is location specific, but it would be nice to start with a full tank of fuel instead of 1/4th of a tank for refueling purposes and saving time.

Casey A. 
Rating:
2.0

Customer did not leave a comment.

Arcadia C. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Seamless. No reason to change a thing.

Scott M. 
Rating:
5.0

Wonderful experience, friendly helpful staff, will return and refer!

Evan H. 
Rating:
4.0

Customer did not leave a comment.

Dannie Q. 
Rating:
4.0

Customer did not leave a comment.

KIRK S. 
Rating:
5.0

Gentleman was very kind and understanding I went over my alloted 50 miles and he credited the additional 21 miles I tacked on.

Ryan R. 
No reviews have been submitted for this location.

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