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Debra T
Customer Reviews for Accurate Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing all is good
ISABEL PIt was clean, however it was difficult to put in park at times, a couple times i needed to put it in neutral in order to start it. Also, the gas gauge was not accurate, I went a total of 23 miles, and it took 7+ gallons of gas to full it back up. I let the management of the location know about these issues when I returned it.
JASON ENo muss. No fuss.
Alfonzo WThe lock box was hard to find and the inside of the truck had mud in it.
Valerie BThis entire move was perfect from start to finish.
JOHN VWe did not enter acted with anyone. cost was 32.00 over was not told of any safe fee.
Theresa HEverything was great. Definitely will use this place again!!
CAROL HStaff was great! Had an issue with registration and they were able to figure it out and get me on my way!
MARY LNow that I know this location rents trailers I will be more apt to rent. I will not rent from the express storage location.
Lorraine FThe location and staff are AMAZING. However, UHaul, how is it that your truck’s mileage odometer appears to not align with our trips (not many and NEVER left our local city limit) resulting in “90 miles” in ONE day??!!!! Sketchy and awful!
Nyoca AGreat customer service! The associate was super helpful and friendly! Will definitely come back to this location because of the service
Romoan AEasy pick up. Friendly service. Thanks for everything!
Lauren SI was unaware this was a contactless pickup and woke up the business owner. It would have been so much easier to have done a lot of the online work ahead of time.
Susan WIt was 👍 👌
GEORGE MGood service Thank you
monte pNothing. Everything was great.
Pamela ALolita was very professional made you feel at home wonderful woman loving humor Gas gauge not working properly
RONNIE FThe people here are great and friendly..service was good and the vehicle was in good condition clean and full of fuel
RODNEY CLove the staff Always accommodating
Martha DI don’t like how you can’t pay cash and how the estimated cost is taken out and then the real cost,it ties your money up for a couple of days when you take the estimated cost out.
Katharina BThis was my first experience with renting a u-haul, and it was a wonderful experience. 😊
Tracey JThere is no defined parking for customers to leave their vehicle. There are also no signs indicating where you cannot park. If you guess improperly and park in the wrong spot, you will receive multiple phone calls informing you that you will be towed. Will not use this location again.
Ronda MNice friendly service
Charles DKris is very knowledgeable and helpful.
GEORGE WVery helpful and friendly
TED KEverything was perfect from calling in and then going to pick up the truck. The agent George was very kind, answered all my questions. He was very professional, friendly and knew the product very well.
CHRISTINE BThe vehicle was good, the pick up location was good but the overall price was absolutely insane. The mileage rate was absolutely overpriced and makes it very unaffordable to use your services. I will look for other avenues in the future
Bryan CVery smooth and efficient process, picking up the van and dropping it off. Friendly staff, very nice....
RICHARD SThe appliance truck needed to have a fold down bar to make it easier to balance the load
Debra MThey said I could have the rental for one date but wrote down a different date and then I got charged for more days. They also said I couldn't do a long distance move unless I got the extra insurance. So I had to pay an extra 254$ for insurance i didn't want or need.
Matthew RThe guy was helpful and nice. The location itself was not great. The facilities need to be upgraded
Orville SNothing. Everything went perfectly. The owners were friendly and maintained their grounds well. Highly recommend!
MICHAEL KThe trailer lights did not work, we had to go to 2 different locations to get them fixed. It delayed us by 4 hours.
JESSICA MThis location had the best customer service and the cleanest equipment I've ever rented from UHaul.
Jason KN/A
JUDITH GAfter being told to pick up the truck at the s meridian location, we were told it was at another location. The clerk at the meridian location refused to give us an address. He proceeded to give us verbal directions that were AWFUL. so we googled uhaul and got the directions to another location. That person gave us the street address of the Knoble Rd. location. The lady there was very nice and efficient. By that time we had wasted time and gas and it caused us problems with getting our job done and our help home.
Jason VYou were great.
Charles WI can not think of anything
Terry CFantastic folks at this facility! Couldn't have been more pleased with the service.
JAMES TGreat customer service.I even received a call when I was running late for my appointment.
James GVehicle up to date and very clean. Representatives are very accommodating and very professional. I will use this UHaul location everytime!!!
Pamela HCsr was friendly, helpful and professional; all customer service experiences should go so well.
Greg BThe person who attended to me was very user-friendly and treated me the way she would have wanted to treated I felt. GRATITUDE to her and THANKS!! P.S. I shall be a repeat user at the location
PATRICK K