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Matthew L
Customer Reviews for Ace Equipment & Welding
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there. It felt a bit dilapidated. Almost like an abandoned junk yard / garage. I was quick to drop and leave.
OGE ANothing, leave things the way they're.
Leonides PKim was very kind and incredibly helpful!
Todd OOutstanding place to rent a U-Haul I would send everyone I know to this location wonderful interaction. Ron
ron bPickup location and drop off were both helpful and knowledgeable. Kim was very thorough in explaining the tow vehicle.
WILLIAM SI can’t think of anything for improvement. The lady I rented the U-Haul from was very friendly and explained everything perfectly.
Terry FI have rented trucks from this location multiple times and have always been pleased. They are extremely friendly and very good people to rent from. It’s a family run business and the service is personal. Highly recommend renting from this location!
Robert CThe lady that handle it was amazing very friendly and super sweet. We ran into some difficulties and she was very patient and helpful. I would most definitely recommend getting a U-Haul from them again.
Theresa DGPS location wasn't working. But the lady who ran the place was there after hours and has able to help and was extremely nice and made it supper easy.
Jordan FEveryone was polite and professional. Thank you for your service!
Robin WIt is difficult to get internet service here so the rental process takes quite a bit longer. I mean it took almost 30 minutes to complete at pickup and 20 at drop-off. Other than that it is excellent. Truck was very clean. I would rent from here again.
Tonya QFix your online check in process to not require having to wait for location employee to receive the key from and finalize the process.
Carlos CNothing, it's perfectly fine the way it is.
Leonides PVery friendly
otha wBuilding needs to be more organized/straitened. One of the easiest, most smooth rental process I have ever dealt with. Extremely good service.
Daniel JMultiple spots of damage to the truck, but staff marked them. Transmission was going on the vechicle, Should not have to be getting up to 400 rpm to go on a straight road to get to 30 miles per hour. This happened bot empty and loaded.
Cindy KThere are fold that serve you from their heart; The business part of it is a byproduct Do nothing to change the way you serve; it is best to leave it undisturbed.
Leonides PVery professional, friendly, and timely distribution of equipment.
Lawrence EKim is amazing!!!
michele sWill definitely go there again if I need to haul something. Very helpful and courteous.
Alicia TGreat people. My wife and I really enjoyed talking with Kim. The shop is less than 3 miles from my home. I will always look to them for my uhaul needs.
GARY VHave a u haul that didn’t leak and the place said it was 24/7 and they were assholes while I was picking it up and I ordered a 15 fr and got a 10 ft
Daniel PThis site is one of the friendliest sites I’ve ever rented from. Highly recommended.
Robert CEasy parking in the 26 foot truck, drop box was easy to find. Would be nice to have a bit more light in the parking lot.
Philip LIf nobody has a car hauler local. Drive to Gray TN. They normally have excellent inventory. Plus great to deal with.
RANDY HI received great service & inventory was great! Only car hauler around the triad area. If you can’t find a rental anywhere else try Gray Tennessee. 423-434-0008
RANDY HNice folks & had good inventory.😊
RANDY HNothing, already efficiently set up.
George PPay these people more
Jesse WWill not rent from any other Uhaul Location. Always positive attitude and precise to the point.
MLA AFriendly and helpful
Brian WExcellent service and friendly atmosphere! Kim was always there when I needed help!! Definitely recommended!!
Brian SYou don't need to improve nothing at this specific facility. Instead, you should send other people from different location to train with them; specially when it comes to deal with customers.
MLA AWill not go anywhere else unless they don't have the equipment I need. Both individuals running this business are competent, given the fact that most Uhaul places have no idea what customer service is.
MLA ANo problems.
BRENDA MMaybe a option of a pre-check in like on a app or website where you can already upload your license and or card to speed things up.. other than that things were smooth! No complaints.. good service!
Brandon LSweetest people!!!!
Bill BRenting with uhaul is always a good experience. The only thing is the way the pricing is set up. I paid $800 for a truck I used for 27 hours. I wish there was an option to *not* have to pay for 4 full days of use, maybe a pay for what you use kind of thing. Is there qnyrhing that can be done about this?
GARY HNothing really to improve the lady at the location was just a sweetheart and super professional
Buskila EIt's a very good company that was quick and easy and have their equipment ready to go and clean. When I was done I only booked 28 miles on it to get back they should be refund my money attitude hundreds of dollars she says a dollar now so I should get like 150 bucks back but that was really good to work after she thinks
Kathleen BI dropped off on a Sunday and used the drop box
Michael MKim at uhaul was awesome!!
KEVIN GFriendly staff. No improvements needed.
Joseph Sgreat people
GARY HFriendly, Comfortable Atmosphere
Bryan lNothing to improve. Personnel where very friendly.
Terry MThe uhaul in gray was awesome but the main center was the most horrible experience I have ever had I would not even give them a one star
Kenneth L