Customer Reviews for Ace Hardware 660
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck was a joke would not shift had a exhaust leak and fumes coming in the cab

Rating:

5.0

The trucks engine was making a loud noise. but still worked for me. the reps are always helpful and nice.

Rating:

3.0

The representatives at the store need to be more clear about the drop off time I was told end of day for my 2-day rental. now I've been charged an extra $100 because the paper say 2:00 p.m. representative says don't worry about that. As long as it ends off day you'll be fine. and I returned it at 8:00 p.m.. so i was lied too an now or of $100 for 6hrs. Never again

Rating:

5.0

The truck is running a little rough. The cab had not been cleaned out from a previous renter. The cup holders and the floor were sticky from apparent drink spillage. The pad lock attached to the truck did not work. This truck was not as nice as the previous truck I rented from this facility.

Rating:

5.0

Cody, my representative with U-Haul was overly pleasant kind and helpful. He gets five stars in my book.

Rating:

1.0

Gave a one way rental with in town rates. Took over an hour at drop off point to get vehicle checked.Never admitted that the error was on their part... fortunately I didn't drive any further which would have caused additional mileage charge...

Rating:

4.0

The truck I was given has a terrible exhaust leak and the driver's side sun visor clip is broken allowing the visor to hang loose. The people at the location were excellent in every aspect of the process. 5 stars for service.

Rating:

4.0

Well the conversation over the phone a making the reservation the cost was not the same as when I picked the truck up and it wasn’t clean when we got it when we returned the truck the price was even more then the second price was given we did go over 15 miles they gave a credit for the filth and we cleaned it before dropping it off only using the truck 8 hours I just think it would have been nice to have had the full amount quoted at the initial call thanks Reservation was given of 40.00 when we picked up the truck it went to 92.00 and when we dropped off the truck 8 hours later 120.00 to me that just wasn’t clear and felt like this was a shady deal and puts a sour taste

Rating:

5.0

This was the best experience I’ve had with U-Haul in a long time. I rented a competitors truck about three months ago and I was very displeased. This time I rented a U-Haul from my local dealer and they were fabulous. The truck was clean and full of gas.

Rating:

4.0

The online is a bit tricky

Rating:

5.0

Very smooth process.. checking in and dropping off...in town move was easy.

Rating:

5.0

Easy nice process

Rating:

5.0

They didn't have the truck that I actually needed but, that was ok the location is very convenient. the young lady that helped me was very friendly and quick. Last time I was there it took forever.

Rating:

5.0

Professional & overall good experience

Rating:

5.0

Get the air conditioner fixed.

Rating:

5.0

both the pickup and drop off location was extremely helpful great employees

Rating:

3.0

They told me not to worry about checking it out when I brought the truck back after hours that they wouldn’t charge me the $20 and that the guy said he would just take care of it in the morning but they went ahead and charged me any way.

Rating:

1.0

The speedometer didn’t work right To put gas in it was very difficult something wrong with where you fill the gas Truck filthy

Rating:

5.0

Recommend

Rating:

4.0

1st problem was no truck at the location I selected, The 2nd from where the first location sent ,still had no idea about the truck but found out, and made everything completely correct and got me a truck before I left that location. Other than that the only other problem that I had was fueling the truck back to half tank. The gas nozzle kept clicking off like the tank was already full but still showed that it was Below the half level. Went to 2 different gas stations and finally just had to barely hold the handle on. Something that should definitely not take 15 minutes to do. Other than that it was a wonderful experience.

Rating:

5.0

Nothing

Rating:

5.0

No improvement needed.

Rating:

3.0

I’m my opinion if you have to call customer service because you can’t get your rental and then they change your location to get a different truck there should be a discount. I don’t think I should’ve paid full price for a U-Haul screwup!

Rating:

2.0

I was never told by anyone that I had to use a credit card. I was also never told by anyone that if I paid with cash, a debit card or a prepaid debit card that I would be charged a deposit or how much that deposit would be. No one emailed me any of that information and no one at the store told me that until I tried to pay with cash and a debit card. Even then I was never told how much the deposit would be.

Rating:

3.0

The truck was very dirty, it looked like it hasn't been cleaned in a long time. Even though I completed an online check in, it took me more than 20 minutes for the place to give me the truck and everything I needed to move on.

Rating:

5.0

N/A

Rating:

2.0

5am pick up. App wouldn't allow it. Called Customer Service, claimed I was too late. Changed pick up time to 7am. App still wouldn't allow pick up. Called Customer Service, claimed the location required "hand delivery". Rented from this location, always used 24/7 app pick up. Location opened at 7am. Key was in back of locked truck as normal. Lost 2.5 hours of my time picking the truck up. Drop off began on app. App wouldn't verify my location. Went inside to have drop off completed. Staff said I was already logged in to drop off from app. Took 45 minutes to complete drop off. I've now rented from 2 different locations on 3 different days. None have taken less than 1.5 hours to complete pick up trying to use online app. Spent a LOT of time on phone with customer service.

Rating:

5.0

I can't think of any improvements needed. The customer service was incredible and they were the friendliest people which made our experience a pleasure. Thanks for everything. 👍😊

Rating:

3.0

I don't know how much of the problem was internet signal in front of this store and how much of it was your software/system, but it took me nearly an hour-and-a-half to get through the app pick up system. The signal definitely failed multiple times, but the failure of your system to acknowledge my pics sent and then make me start back through steps I had already completed was extremely frustrating. There was nothing simple about the process, and even when I did manage to reach the point of approval, the coded lock on the back of the truck took a lot of adjusting multiple times before the 4 dials matched up to allow me to open the lock. The staff when doing an "open hours" pick up is very accommodating, but picking up "after hours" is a nightmare.

Rating:

4.0

Staff are excellent and very accommodating.

Rating:

1.0

Where do I start…first of all I have rented from UHaul previously numerous times without issue. This time was an exception. I arrived at 7:55 and was told by the rep in the control center it would take 15minutes. I left at 8:30. I was asked what the add on was and I said moving blankets. Oh, we don’t have those. Okay, so what am I going to do? They called around several places before they found them at the Paxton location that I had to make another stop to pick up making me late for the movers I had on the clock paid for thru UHaul movers. Paxton facility was awesome. Rantoul facility was horrible. When I went to return the truck he tried to bill be for an additional day because I was late. I said that’s not happening and explained the whole situation when I picked it up. The truck was also not clean and there was a container of cheese curds behind the passenger seat that had been there for who knows how long. No good and not happy!

Rating:

3.0

Vehicle air condition did not work which made it difficult to drive during the day. wipers were aged so bad we had to pull over when it began raining.

Rating:

5.0

The same thing you did for me.Thank you ...

Rating:

5.0

The parking lot was horrible! Huge holes everywhere. But I don’t think U-Haul is responsible for the parking area. It’s in a little mini mall.

Rating:

5.0

Discount was awesome. Move went well. Very satisfied

Rating:

1.0

First truck we were to get smelled like smoke, parking brake was broken. Second teuck we got was not clean. we had to sweep out the back and clean the whole console area where something had spilled

Rating:

5.0

Great service! Truck ready when we walked in.

Rating:

5.0

Wonderful experience! Good help! Excellent service!

Rating:

5.0

Nothing you were wonderful

Rating:

5.0

Went great overall! The process was easy & quick. Also very affordable and the store Associates were friendly.

Rating:

5.0

Make sure the inside is properly clean

Rating:

2.0

Location was an hour away from location I requested and I was notified less than 2 days in advance. The staff member asked me questions from information I already provided and the check in process was long and annoying

Rating:

5.0

The person who checked us out was Greg and he did a great job. The safety hooks were too small and he fixed them to work correctly. Great job!!

Rating:

5.0

Great service Professional Empathetic

Rating:

5.0

Very good customer service Mark was very good

Rating:

2.0

The internet service was spotty and my reservation had to be restarted three times a 30 minute process. This didn’t include the 15 minute wait for the technician to assist us because the other person wasn’t able to help us with uhaul rental. Very nice but older staff and internet for building being poor ruined the experience for me. If I wasn’t needing the rental I would of went else where, but I try to shop local. Thank you for the survey!

Rating:

4.0

I was charged $12 for gas! The guage didn't even move because I took it only a couple miles.

Rating:

3.0

I had a problem with paying cash then I had before

Rating:

5.0

Very friendly people.

Rating:

5.0

I shouldn’t have to drive 30 min, past 5 Uhaul places to get a trailer.

Rating:

5.0

Very Friendly staff