Customer Reviews for Ace Hardware Blackfoot
(U-Haul Neighborhood Dealer)

134 reviews

51 S Spruce St   Blackfoot, ID 83221

(208) 643-0216

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(208) 643-0216

51 S Spruce St
Blackfoot, ID 83221

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

edgar A. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

Helen E. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

nothing everything done well

lynn R. 
Rating:
5.0

Customer did not leave a comment.

Sheila T. 
Rating:
4.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

If your reservation is for a town a half hour away, please make it easier for you to pick up the truck earlier than originally wanted.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
4.0

No smoking in trucks. Cleaner inside

Jared M. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

super nice to deal with .. Thank you !!!

DEEN B. 
Rating:
4.0

I walked in and was immediately greeted and the store worker came right out and did the check.

Steven J. 
Rating:
5.0

Nothing, it was a good drop off location.

Jeffrey H. 
Rating:
5.0

Based on the craziness of getting a store to pick up the truck, this was such a nice experience! However, the good folks in the dispatch office in Boise were amazing. They were always kind, considerate and especially patient!! Can't imagine how difficult their job has been of late. Everyone I spoke with there richly deserves the above comments! But Nancy deserves special recognition fir her help! She was amazing Thank You Boise for helping us get moved!!!!!

Roland. D G. 
Rating:
5.0

Customer did not leave a comment.

Javier S. 
Rating:
1.0

The man who checked us in basically had to be begged to help me. He wanted me to download the app and check in myself, but I asked why he couldn't just do it. He was very put out to have to assist me. He then just went off about Covid. It was a strange encounter overall.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Keep up the good work.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

JACKIE H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Brandon was execellent

Lori H. 
Rating:
5.0

The person that we called in initially was not helpful. The second person we talked too was better. They had someone who hadn't returned our truck to use. However, he didn't really help with a solution. Just said, “well you have to change to something else.” I called back awhile later and got someone who was much easier to work with and helped us figure out something that would work.

Austin A. 
Rating:
4.0

When driving in wind the trucks turn into cardboard boxes, always pay attention.

Alexandria T. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

I would recommend this location over any other locations in Blackfoot!!

Courtnee S. 
Rating:
5.0

Over all it was a great experience. Every one was were helpful and kind.

annette T. 
Rating:
5.0

Customer did not leave a comment.

ryan C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Rojelio G. 
Rating:
5.0

Customer did not leave a comment.

Rojelio G. 
Rating:
5.0

Check in went well!

Daniel S. 
Rating:
4.0

Again, a very positive experience. The people helping me were terrific. The only downside to the experience was that the truck is difficult to get in and out of if you're short.

VICKI M. 
Rating:
5.0

Super fast, very helpful, Easy to use

Patrick M. 
Rating:
5.0

None.

Frank F. 
Rating:
5.0

Thank you for all your help

HEATHER N. 
Rating:
4.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

todd V. 
Rating:
5.0

The gentleman provided excellent customer service. Very patient and explained things thoroughly. Very satisfied with them. I originally dropped the equipment off and when I need to rent another trailer I wanted to go back to the exact same store because he was so nice. That's what customer service is!!! Keep it up. Thank you!!!

Carmela A. 
Rating:
5.0

Customer did not leave a comment.

Sarah O. 
Rating:
5.0

This was the easiest drop off I have dealt with.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

Logan A. 
Rating:
5.0

It is nice to just pick up a u hall everyone is nice and that

Todd J. 
Rating:
2.0

The vehicle was filthy. There were layers of bugs all over the horizontal surfaces, I could only clean the windshield. It tool me 10 minutes at a gas station to get the bugs off the windshield. And then I still had to get a stepping stool at my daughters apartment to really clean the windshield so I could safely see. Then the A/C stopped working on my drive from Pocatello to Salt Lake City on a 96 degree day. I had to stop at a rest area to wind down the passenger window. Your mobile check out service FAILED! At 7:30 am, I waited 30 minutes on the phone and received NO help. This has to be corrected!! I had to wait until the Ace Hardware Opened to check out the 20 foot truck. They were helpful once they opened, but wouldn't open early to help. I had movers waiting at my daughters apartment for me while I was trying to check out the truck. Miserable experience. This was shocking to me because my first mobile check out experience was superior. Some thing has changed in your process that needs corrected. Enough said, I hope this message gets to someone whom can influence change. I used to HIGHLY recommend U-Haul. I'm sorry, I cannot anymore. Tony Urban

Anthony U. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

Other locations could improve to be like this location and stay open until at least 8 PM.

randy W. 
Rating:
5.0

Everything went very well. Thank you. Lower the rates. Exactly one year ago the same move to the same place was one hundred dollars cheaper.

Bill A. 
Rating:
1.0

Trailer came off the ball you're in use

daryl D. 
Rating:
5.0

Customer did not leave a comment.

BETH L. 
Rating:
3.0

Better selection. I had to go to another location to pick up the rental and was charged more as a result.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Ace Hardware in Blackfoot is always amazing to rent from

mathew A. 
Rating:
5.0

Ace Hardware in Blackfoot Idaho is an amazing place to rent a U-Haul

mathew A. 
Rating:
4.0

Customer did not leave a comment.

randy W. 
Rating:
5.0

Customer did not leave a comment.

Sherrie Z. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

Nothing, staff was great and helpful, check in was quick. I couldn't be happier with my service.

Krystal C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

Terasa L. 
Rating:
5.0

Customer did not leave a comment.

Brock B. 
Rating:
5.0

Customer did not leave a comment.

Casey E. 
Rating:
5.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
4.0

Customer did not leave a comment.

RONDA C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

len N. 
Rating:
5.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Autumn Y. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

It went really good the person who helped me was great good customer service I'll go there for future needs

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Marshall was very helpful!!

teresa R. 
Rating:
5.0

will always use this location for my local rentals ( ACE Hardware )

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Everything went better than expected. If I have to move in a day again uhaul has my back. Thank you

jared C. 
Rating:
5.0

These guys are great. Super Service

david S. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great!

CLAUDIA K. 
Rating:
1.0

Only one person was working the uhaul counter and a front register so it took us almost an hour to get helped. The trailer had been used for rock and wash swept out.

Jacu H. 
Rating:
5.0

I highly recommend this pick up to anyone who needs a trailer and is in the Blackfoot, Idaho area. The staff was so nice and helpful. They went way beyond expectation.

lourie B. 
Rating:
5.0

General was awesome and fast for my drop off. Thank you and yes his name is General. Thank you.

Bill A. 
Rating:
4.0

Very helpful staff. Trailer was checked out BEFORE I arrived. Great job.

Alan S. 
No reviews have been submitted for this location.

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