It would have been a lot better experience if the vehicle i reserved 2 weeks in advance would have been available in the city that I reserved it for. The day before I was told pick up the truck I received a call stating that the truck was in a different city. I had to drive to the different city to pick it up. If there was any customer service, they would have delivered the truck to the original pick up place.
STEVEN B
Customer Reviews for Ace Hardware Blackfoot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental was so quick, easy, and convenient! Definitely recommend. Will use again!
Jennifer MEverything was great
JESSICA Byou made this a whole different experience. Much better than years past
Leslie PNo blankets or dolllys available. Size of truck requested was not available. Reservation was for D&L lbitot rerouted to Aces.
REBECCA HFast, friendly, no drama.
BRAD TFriendly, small location with only a few items, I feel like more inventory would be good, but as I was returning an item I did not need anything else.
Joseph MApp and online service was crap. Would of cancelled if it wasn't for gal inside Ace helping out.
Brandon SEverything and everybody at the location was great. The software was a big issue.
JOSHUA SFast drop off.
Corena cThe truck exterior very dirty of bugs on front end. the windshield was cracked and not declared on inspection. no walk around inspection done prior. the front valance had damages and not secured properly.
michel dService rep at ACE was very knowledgeable and friendly, very professional.
Paul CWhile the men sent to move me were great and efficiently unloaded the truck in the rain plus reorganized two storage units to get everything to fit, I did take issue with a surprise additional charge for travel time. The move was to Blackfoot, Idaho. At no time was I told that the movers were out of my local area and so I would be charged for travel time also. The unloading cost almost twice as much as it was to load the truck. I think Manly Movers need to review how much they charge for their services. I do not plan to use the company again.
Judyth BPrevious driver left an entire desk in the truck that was still in it when I picked it up. Gas level was wrong on the contract. Even though I took a picture and uploaded it to UHAUL website, and refilled it to the level it was at, I was still charged for it being "low".
Robert BTruck was not well maintained, alignmentwas off, front passengerside bearing was making noise. Fuel only had 1/8 of a tank. Tag said inside city only as they knew there was issues with the truck. Computer was down on pickup and employee did not inspect vehicle before giving me the keys. Drove only 19 miles and put 5 gallons in. Was then charged $30 fuel service fee and an additional 6 gallons of gas for another $31. Completely unacceptable.
Daniel EWhen I returned the truck, the process went very quick. She was very nice to work with and gave helpful information for future returns or rentals at this location.
Cynthia CTrying to rent from a location that they had to call Chris while he was at home took over an hour and felt very unprofessional. I should be able to rent a product at a service counter, not over a cellphone while someone reads my credit card out loud. Unprofessional!!! I will not rent from Uhaul again!!!
Loren SNever allow a truck in that condition be rented out risking the life of customer.
Richard CThe outside of the front of the vehicle was covered in bugs and needed a good wash job
ted hOnly one employee to run the Ace Hardware and checkout Uhaul truck. Asked for Pocatello pickup and no one informed us it would be in Blackfoot.
Kelli AThe uhaul agent couldn't be found for more than 20 minutes. The store repeatedly paged for him, but no response. After the agent was found, the trailer electrical was found to be damaged. This took another 35 minutes before I stepped in and fixed the problem. All in it took almost a full hour to get our trailer and be on our way. I have rented uhaul many times and this was absolutely my worst most unprofessional experience yet.
Mary DThe employees there told me to come back an hour later because nobody there knew how to process my order. My reservation had already been changed by Uhaul so that I had to drive an extra hour round trip to pick up the correctly sized van, and I had a lot of people waiting for me to help me load. They were dismissive of my issue.
Troy SHe wasn't very Friendly we took the U-Haul back with a full tank of gas and very well sweep out
Brandi RAlways helpful and knowledgeable thanks ace hardware.
Bill AOk
tomas HThis was not our original pickup location. The dsy before our pickup uhaul changed our location to a different town from where we live.
Matthew MVery helpful
don gSlow to respond to drop off.
james jOur check engine light came on 60 miles into our trip and caused us alot of stress.
Matthew MU-Haul services could be a lot cheaper.
lesley mCustomer service was good but he forgot to tighten the hitch. I went 200 yards and the trailer was loose and hanging by the chains. I fixed it myself. Otherwise the service was good.
HB AVery easy to work with may drop off quick And easy
James JI had an agreement with U-Haul to return my equipment in Rexburg, ID. for a credit of $144 (part for the 6 x 12 enclosed trailer, & part for 15' truck). Corporate said Allstar Auto says I declined the agreement, which is a lie. I mentioned to Allstar that I was taking all the equipment to Rexburg, and he said it showed it returning trailer to Ace in Blackfoot, ID.I I told him I would deal with it later as I was moving that day, I didn't know the corruption in Corporate U-Haul existed like that, but I do now. The records of the agreement are in the regional division in Prescott, AZ as were laid out by my contact Will. Yet corporate maid the entire agreement null & void. U-Haul corporate owes me $144. Do not believe what corporate says, have your regional send the agreement to your email. P.S. The equipment was great, but corporate still lied, including the traffic office in Idaho.
Richard TI had an agreement with U-Haul to return my equipment in Rexburg, ID. for a credit of $144 (part for the 6 x 12 enclosed trailer, & part for 15' truck). Corporate said Allstar Auto says I declined the agreement, which is a lie. I mentioned to Allstar that I was taking all the equipment to Rexburg, and he said it showed it returning to Ace in Blackfoot, ID.I I didn't know the corruption in Corporate U-Haul existed like that, but I do now. The records of the agreement are in the regional division in Prescott, AZ as were laid out by my contact Will. Yet corporate maid the entire agreement null & void. U-Haul corporate owes me $144. Do not believe what corporate says, have your regional send the agreement to your email. P.S. The equipment was great, but corporate still lied, including the traffic office in Idaho.
Richard TQuick and easy.
Steven SEverything was fine. Easy.
Robert RThe truck floor was so dirty. Covered with dirt. The steering wheel and console were sticky. The manager at Ace Hardware gave me a kid who knew nothing he was doing to rent to me. I spent 45 minutes there. The next day when I went to pick up, the info had not been saved. I spent another half hour there before I could get the cargo van.
Susan CMy husband dropped off so I can’t comment but I believe it was all good!!!
AMY WThe truck was full of trash and had broken glass through out the bed. We called and they were unable to do anything to help at the time.
taz mnothing everything done well
lynn rIf your reservation is for a town a half hour away, please make it easier for you to pick up the truck earlier than originally wanted.
WILLIAM BNo smoking in trucks. Cleaner inside
Jared M