Customer Reviews for Ace Hardware Dillonvale
(U-Haul Neighborhood Dealer)

160 reviews

3986 E Galbraith Rd   Cincinnati, OH 45236

(513) 761-0273

Hours

  • Mon–Fri
    9 am–7 pm
  • Saturday
    9 am–6 pm
  • Sunday
    11 am–5 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(513) 761-0273

3986 E Galbraith Rd
Cincinnati, OH 45236

Services at this Location:

Hours

  • Mon–Fri
    9 am–7 pm
  • Saturday
    9 am–6 pm
  • Sunday
    11 am–5 pm
Special Operating Hours
  • 12/25/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erika S. 
Rating:
1.0

Yes

brenda V. 
Rating:
5.0

Nothing exceptional service

Dena R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Tucker H. 
Rating:
5.0

Gabe was the 16 yr old young man who waited on me and he was AWESOME!!! He was friendly but very knowledgeable and professional. He did an outstanding job👍I will do business with him again👍

Naomi D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

The driver side mirror broke, and nearly caused me my life twice. Terrible truck, but good location.

Jelani B. 
Rating:
5.0

The 16 year old was very helpful

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
4.0

The rental process was unremarkable. Pretty easy actually. There was only one issue. When I returned the truck, the salesperson was busy with another customer and he said to just leave the key on the counter, and that the receipt would be emailed. I never got a receipt. Even checked my spam folder.

John S. 
Rating:
4.0

Vehicle had a large chunk out of the tire. I returned it for another which also has a chunk out of the tire. The third vehicle had decent (not great) tires…but was a rattle-trap with zero bump absorption in the suspension. However, Gabe at the location was super friendly and helpful. Uhaul on the hand, needs to do better maintenance on their vehicles. Having to come back and switch out vehicles cost me money but more importantly valuable time that I did not have to spare.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

meredith K. 
Rating:
2.0

The equipment we reserved was not on the truck or even available. The online checkout process was cumbersome.

Grant W. 
Rating:
5.0

Customer did not leave a comment.

Harikrishna N. 
Rating:
5.0

Excellent service. Gabe was very knowledgeable and professional. Made this request a positive experience.

DENISE F. 
Rating:
2.0

This UHaul location was in a hardware store. Despite signing up to do everything via mobile app, that was not available and the wait was lengthy. The dolly wasn't on the truck and the staff seemed unfamiliar with the process. The return to an experienced staff member was fine.

Gary R. 
Rating:
3.0

I have rented UHaul trucks from this location a few times. We hold 2 corporate events per year that require trucks for equipment transportation. During our last rental this past weekend, we were overcharged more than $3,000 because of a typo. The employee entered in 3,000 extra miles on a two day rental-3/4 the distance from Ohio to Hawaii. We understand that mistakes are made. Should there not be a safe guard that says rentals cannot travel more that say 1000 miles per day without a prompt so issues like this can be avoided? However, when I went to the store to resolve this issue, I was not satisfied with the people and the company handled this problem. Because of an employee's typo, our checking account was charged over $3,000 and paid immediately. However, to get our refund, we have to wait 3-5 business days?!? The worst part of the whole experience is that NO ONE said “We're sorry.” No one in the store or the regional manager. I could not even get the regional manager, who was authorized and initiated the refund due to the large amount, on the phone to speak with me. He called the store immediately to resolve the issue. But, he did not have decency nor would not do the honorable and professional responsibility of speaking with me. He is a paid professional who is responsible not only for correcting the problem but also making sure the customer is properly taken care of. The latter did not happen. As the owners of our own service based business, we would never allow this type of treatment to our customers as it is clearly unacceptable behavior. We will definitely think twice before our next event when choosing our truck rental.

Norman K. 
Rating:
5.0

It was very efficient. Persons at the desk were sharp, helpful and friendly, both for checking in and returning. Also, no line. I was waited on right away. There are actually several U-Hauls closer to my house, but I've had such good luck at this one that this is the place to go. Also, this seems like a safer place to leave your car overnight than some other options.

Rob S. 
Rating:
5.0

Ace hardware representative is so cooperative and also value the customer. I really like this location and service provided.

viral T. 
Rating:
1.0

I'm with a company needing your service. it was frustrating due to a lack of knowledge/communication across the board.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Kurt D. 
Rating:
4.0

Don't lose the key! ;)

eric C. 
Rating:
4.0

They need to be service missing roll down window

Kenny J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

We were told we received the vehicle with a full tank of gas. We drove the vehicle only a few miles then stopped to refill the tank before returning it. It took six gallons to fill the tank. We certainly did not use six gallons of gas, so we complained at Ace Hardware when we returned the van. Ace Hardware compensated us for half of the six gallons, which we considered fair. However, I hope this is not a routine practice in your van rental business.

Keith H. 
Rating:
3.0

The check engine lights were on as soon as we received the vehicle. We did not bother to trade since they were very busy and not many vehicles available. The vehicle we originally booked was extended by someone else so we did not get that vehicle. They were as helpful as they could be.

Saarah K. 
Rating:
2.0

I would recommend this location if I knew someone was in a pinch. Employees do not come across as knowledgeable or attentive . I reserved a van and an appliance dolly. The earliest I could pick up the reservation through an employee was 9 a.m. I arrived at 9 and they rented my appliance dolly to someone else. They suggested I move the entire reservation to another location but when asked they would not verify the equipment was available at the other location. When I asked for the address for the other location so I could add it my GPS, they could only provide a phone number. Luckily I needed the equipment for a local project, but had I been new in town, this would have been a nightmare.

Carolyn W. 
Rating:
3.0

Customer did not leave a comment.

Kitae J. 
Rating:
5.0

The Equipment was clean but the handle to the drivers window was broken off & I couldn't adjust my seat to pull it closer to the steering wheel because the Handle/lever was also broken off (Literally missing) But I received l excellent customer service,

deborah P. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

I have rented many U Haul's over the years. This location and level of service is excellent. I will continue to come back.

Scott G. 
Rating:
5.0

Nothing. Everything was fine.

Gary F. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

I'm actually using you guys again on 8/7/22 very pleased with service

Connie N. 
Rating:
4.0

Customer did not leave a comment.

Darian G. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
4.0

Customer did not leave a comment.

tracey N. 
Rating:
3.0

It doesn't matter when I am returning truck with more gas, less miles, unused furniture pads and before scheduled time.. I been told that I get some refund but I got nothing.

Muralidhar A. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Zhongyun D. 
Rating:
5.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

One of the mirrors was missing the glass.

Mark P. 
Rating:
5.0

truck was missing right side rear view mirror

howard J. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

jane G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
3.0

Please remove the $14 insurance charge. I did not ask for that and coverage was provided by my personal policy

Nicholas T. 
Rating:
5.0

Nice. very easy to park the vehicle, great location for return based upon move and key return right there on the building. Pleasurable return experience.

MARK ALLEN L. 
Rating:
4.0

The first truck wouldn't start and the second truck was missing a review mirror. Everyone was super nice, but the equipment could definitely be maintained better.

Jacquelyn M. 
Rating:
1.0

The manager at ace hardware is an asshole. He has no customer service skills and yelled at employee in front of me because she paged him to help me. I waited over an hour to get my truck. He is not a pleasant person and they should reconsider who they put in charge.

Josie M. 
Rating:
1.0

Its the worst experience I have had renting a truck.

Khalid S. 
Rating:
5.0

The website was a little slow.

Barry B. 
Rating:
5.0

They were very nice polite and professional

William D. 
Rating:
5.0

The gentlemen at Ace were extremely professional and courteous. They get an A plus. Just one little thing....The van had some dirt and there was a bottle of water left in the main cabin.

Daniel G. 
Rating:
4.0

Everything was great, especially the service

James M. 
Rating:
4.0

Customer did not leave a comment.

Joanie G. 
Rating:
4.0

Multiplle service recommendations on dashboard were unexpected however vehicle performed as expected. Other than that the Ace Hardware staff were great and received better service than every other numerous U Haul rentals including actual U Haul locations.

Devon L. 
Rating:
5.0

Customer did not leave a comment.

rossy B. 
Rating:
3.0

I showed up at 8:15 to pick up my truck for 8:30 pickup, that I pre booked and I was given a truck with no keys. So They had to cancel that truck and re-rent another truck. I didn't get a truck until 9:45 and it had only 3/8 fuel level. I returned it at 4:10 pm, waited another 30 minutes to return it. I feel a little overcharged.

angela C. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
1.0

Reservation was made for 800am. Upon arrival I was given a code for a lock box that didn't exist and no employees at the store knew how to use the system. Waited an hour until someone showed up that could help while my movers were sitting with nothing to do. Overall pretty bad experience and employees of Ace location agreed.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

The people at Ace are so nice, and the truck was great. HOWEVER, The online check in is totally non functional. It kicked me out 3 x when I tried to pick up and I had to go inside. Also on return, the online check in refused to work and I had to go in again. Fortunately, the people at ACE were totally understanding.

Mary F. 
Rating:
5.0

The online experience is a joke as I have witnessed not only on my own and the experience of others is not ready for prime time. It takes many times to make an attempt and each attempt requires the entire screen of data to be reentered to try again. I gave up and the agent eventually gave up and had to call directly to get it to work.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

marvin S. 
Rating:
5.0

The staff here are the best!!!

kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

danielle D. 
Rating:
3.0

Mobil check-in was not working so we had to wait an hour for the business to open to get the keys. The staff at Ace Hardware was frazzled because of the 4 or 5 people waiting in line angry over the mobil check in problems. I heard ACE employees forgot to put keys in the lock box but the ACE people though it was Uhaul problem??

Michael S. 
Rating:
4.0

Truck was dirty and bed had rocks and mud in it. I had to wash it out so I could use it. It was a mess. Only took it because I really needed a truck. Won't rent again.

PHILLIP J. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Wisk broom to sweep out! Had to find one to clean up! Thanks for listening!

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Fantastic experience!

Neil O. 
Rating:
5.0

Great friendly service. The truck was sparkling clean with a full tank of gas.

Nicholas B. 
Rating:
5.0

no need for improvement

Chuck D. 
Rating:
5.0

Customer did not leave a comment.

kristie C. 
Rating:
5.0

Yes soon as you walk in they greet you at the door they were very helpful and knowledgeable of what type of vehicle you should rent for your movement excellent service two thumbs up

Joseph S. 
Rating:
5.0

Adjustable driver's seat for tall person I'm six foot one and not enough leg room

willie W. 
Rating:
5.0

Everyone was kind , knowing and helpful. I will use them again!

EMILEE W. 
Rating:
5.0

Customer did not leave a comment.

Yoshinori I. 
Rating:
5.0

Rear door latch had a padlock that had no key. Either provide key or get rid of lock before someone locks it. Provide info that vehicle has automatic engine breaking. It was very starting when it first happened unexpectedly.

David S. 
Rating:
5.0

inside of cab wasn't very clean

Ryan H. 
Rating:
3.0

Service was fine and helpful but I did not get the truck I needed and it was a disaster of a move because of it. Very unhappy even with the discount.

Ian T. 
Rating:
5.0

Ace Hardware lady (Jennifer) was excellent! If I need to move something again, I will be back.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Jenn at the ace hardware desk was amazing to work with. Friendly and helpful! Because of her I will recommend this location to anyone.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

ADREAN C. 
Rating:
5.0

Everyone that helped me at Ace were so friendly.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Dorthy P. 
Rating:
2.0

Customer did not leave a comment.

ORLAND U. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
No reviews have been submitted for this location.

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