The online experience is a joke as I have witnessed not only on my own and the experience of others is not ready for prime time. It takes many times to make an attempt and each attempt requires the entire screen of data to be reentered to try again. I gave up and the agent eventually gave up and had to call directly to get it to work.Jonathan B.
Customer Reviews for Ace Hardware Dillonvale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.marvin S.
The staff here are the best!!!kimberly H.
Customer did not leave a comment.Natalie W.
Customer did not leave a comment.danielle D.
Mobil check-in was not working so we had to wait an hour for the business to open to get the keys. The staff at Ace Hardware was frazzled because of the 4 or 5 people waiting in line angry over the mobil check in problems. I heard ACE employees forgot to put keys in the lock box but the ACE people though it was Uhaul problem??Michael S.
Truck was dirty and bed had rocks and mud in it. I had to wash it out so I could use it. It was a mess. Only took it because I really needed a truck. Won't rent again.PHILLIP J.
Customer did not leave a comment.Claudia P.
Customer did not leave a comment.Jonathan C.
Wisk broom to sweep out! Had to find one to clean up! Thanks for listening!Earl S.
Customer did not leave a comment.Wendell M.
Fantastic experience!Neil O.
Great friendly service. The truck was sparkling clean with a full tank of gas.Nicholas B.
no need for improvementChuck D.
Customer did not leave a comment.kristie C.
Yes soon as you walk in they greet you at the door they were very helpful and knowledgeable of what type of vehicle you should rent for your movement excellent service two thumbs upJoseph S.
Adjustable driver's seat for tall person I'm six foot one and not enough leg roomwillie W.
Everyone was kind , knowing and helpful. I will use them again!EMILEE W.
Customer did not leave a comment.Yoshinori I.
Rear door latch had a padlock that had no key. Either provide key or get rid of lock before someone locks it. Provide info that vehicle has automatic engine breaking. It was very starting when it first happened unexpectedly.David S.
inside of cab wasn't very cleanRyan H.
Service was fine and helpful but I did not get the truck I needed and it was a disaster of a move because of it. Very unhappy even with the discount.Ian T.
Ace Hardware lady (Jennifer) was excellent! If I need to move something again, I will be back.Thomas B.
Customer did not leave a comment.Christine L.
Jenn at the ace hardware desk was amazing to work with. Friendly and helpful! Because of her I will recommend this location to anyone.Adam P.
Customer did not leave a comment.Christine L.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.RAYMOND R.
Customer did not leave a comment.Stephen E.
Customer did not leave a comment.ADREAN C.
Everyone that helped me at Ace were so friendly.Shannon K.
Customer did not leave a comment.Dorthy P.
Customer did not leave a comment.ORLAND U.
Customer did not leave a comment.Linda S.
Told agent repeatedly i wanted the Ford because iknew that was the size truck i wanted. Not the GMC. went out to leave and it was the GMC. Went back in and he didnt know how to change my rental to the Ford. Had to make 2 trips instead of 1 yo get the job done. Not happy about that.ANDY C.
Customer did not leave a comment.ralph H.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.mYA C.
Customer did not leave a comment.Drew G.
Customer did not leave a comment.joy W.
Customer did not leave a comment.Amy T.
Ace Hardware Dillonvale is a great place to rent your truck. The process was quick, easy and efficient. The employees were friendly and courteous. I will rent my moving trucks from them again in the future.KATHLEEN A.
Customer did not leave a comment.MYRA M.
The gas tank was said to be on "F". After driving just 15 miles and then filling up the tank, I put in 8 1/2 gallons of gas. While the needle had been on F, there was a wide enough range from what was in the tank. Was I cheated by previous renters, or by insufficient reporting or inspection / turn-in processes? Did I really use 8 gallons of gas to drive 15 miles? I think 1 gallon would be appropriate. I request a $25 credit to me, given the ineffective process between rental customers. David Nee 719 424 2590, firstname.lastname@example.orgDavid N.
Customer did not leave a comment.christine K.
Customer did not leave a comment.ramirez R.
Keep up the GREAT work. I felt welcomed and knowledgeable...EVEN THOUGH I had no idea what I was doing. The guys made sure I got the right truck, knew about all the charges and fees, and were so helpful. It was VERY appreciated. Smiles all around. Great experience.JANAH L.
Customer did not leave a comment.Nicholas B.
Customer did not leave a comment.Pradeep B.
Customer did not leave a comment.carrie S.
Great customer service by Ace Hardware folks: Richard, Jennifer and Mike. Keep up the good work!Ray N.
Everything was very good. The people at Ace were very helpful and professionalstephanie H.
Customer did not leave a comment.Yvonne D.
The mobile truck pick up process is fantastic. It worked like a charm!!William B.
Most everything was great. Hard to do, but a more granular/definitive gas gauge would bd nice.JOE B.
Customer did not leave a comment.timothy R.
Customer did not leave a comment.VIJAY K.
Excellent experience with ACE employees and uhaul rental.DENISE F.
Nothing. It was a great experience.JEFFREY B.
Customer did not leave a comment.Mikaela K.
Everything was very organized.MARIA F.
Nothing! It was a very, very, good experience, truck was great and staff was very friendly and clear to get paperwork done. Excellent place!ROBERT S.
Customer did not leave a comment.STEFANIE B.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.DARREN J.
The drop off box was not easy to find.Brittany L.
The service at this location is the best in the city. I rent UHAUL trucks almost daily all over Cincinnati and always get the best service from this location!Nick B.
Customer did not leave a comment.David H.
Customer did not leave a comment.Abigail T.
Customer did not leave a comment.Michael H.
Great location and friendly staff.Khalid E.
The whole process was very easy and efficient. The staff was very knowledgeable and friendly.maria F.
Great experience! I have rented twice from this location and it is so easy and seamless.KAREN K.
Customer did not leave a comment.ROCHELLE A.
The left tire needs air.DELLA S.
When driving the passenger side could use a different mirror if possible. I couldn't see even after adjusting the mirror.maria F.
Just keep up the great work. Every one was Quite courteous and respectful and helpful.Donna T.
The truck was clean. However, the alignment was off, the. suspension shot, and it sounded like the muffler was shot as well. I am repeating this from my husband who is a mechanic.ALEXANDER B.
Customer did not leave a comment.GERALD S.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.RUSTY B.
Customer did not leave a comment.THOMAS M.
Everything was great!MELISSA H.
This was a very fast process upon pick-up and drop--off. The price was fair, the employees were knowledgeable and friendly and I will definitely be returning here next time I need a truck! Thanks!Ralph H.
The only problem was that the cab of the truck smelled intensely of marijuana smoke. My daughter and I had to keep the windows rolled down when traveling in the truck because it was overwhelming. When i said something to one of the employees, he said that it is a huge problem and that many of them are coming back smelling that way. Even after having the windows rolled down for the day, the smell was still strong enough to keep my stomach churning on the way back at the end of the day. With that said, it was a good rental and a good location.GERALD S.
I have used rental at this Ace Hardware location once before. The experience was so good that I went back again.JOHN M.
Customer did not leave a comment.Reggie R.
Customer did not leave a comment.WILLIAM F.
You charged me $7.50 for 2 gallons of gas when I took it at the tank 1/2 full and returned it after having put $5 gas in it before I returned it. I only went 21 total miles so I doubt I used 3.5 gallons, if so the vehicle has a serious mpg problem.GORDON D.
The truck bed had a greasy film that got all over our furniture and made it slippery to walk on.RUSTY B.
Customer did not leave a comment.JONATHAN B.
Ask for Steve!NICHOLAS B.
Customer did not leave a comment.STEFANI L.
Customer did not leave a comment.Timothy H.