Customer Reviews for Ace Hardware Rupert

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware Rupert

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DAVID W.
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Stay in business!! Your'e very very good.

DELL L.
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Customer did not leave a comment.

JESSE L.
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dont reserve at truck you dont have.

Leo A.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Jerry G.
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Great service!!!

Bryce L.
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Can't recommend U-Haul because of the bad customer service.

Ivana H.
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Customer did not leave a comment.

Bob R.
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Customer did not leave a comment.

Debra O.
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Equipment was great, pulled easy, made good time..

Robert S.
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Customer did not leave a comment.

rod A.
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Nothing. Guy was a little past promise time but did a great job.

RONALD B.
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Customer did not leave a comment.

Steve W.
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Customer did not leave a comment.

VIOLET R.
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The uhaul was dirty and it had damages that we were concerned about and he said I don't know we got it like that. We wanted them to at least write that we received it damaged and dirty and they refused. Also they messed up our drop off location.

Sharon S.
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Had to wait on truck because their was only one person who could process the rental was out to lunch.

Lazaro L.
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Customer did not leave a comment.

Anissa R.
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Brakes were making an odd noise.

Michael M.
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Customer did not leave a comment.

Barry B.
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cut down on the paper work

JEREMY C.
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Customer did not leave a comment.

Samuel C.
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Customer did not leave a comment.

Max B.
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Didn't help hook up the trailer to the uhaul. Not a huge deal, but it would've been nice.

Mark J.
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Customer did not leave a comment.

Eugene P.
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Customer did not leave a comment.

DENNIS S.
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Went to return at 9am when ace opened, had to wait 30min because only person with password to u-haul computer was 30 min late! Have your u-haul venders train more people!

Murlin V.
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Customer did not leave a comment.

delbert B.
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Customer did not leave a comment.

Stuart Y.
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When I picked up truck, passenger side window was open and the seat was wet. Back of truck was not cleaned out, had some debris, dirt and mud. Had to sweep out prior to using. Windshield had black marker marks in line of vision. Cab was fairly dirty as well. Not up to your standards. Have rented a few times, worst one I have had.

Russell E.
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Oil moving mechanisms on towing dolly...

Lewis A.
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Customer did not leave a comment.

Rowland B.
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Customer did not leave a comment.

Shauna J.
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Picked up my truck on Thanksgiving evening using the online reservation and UHAUL app. Since the store was closed, using the app was VERY convenient and was easier than I expected. I got a little nervous, however, when a women pulled up in her car and sat at the edge of the lot while my husband and I were walking around the truck making sure there wasn't any damage. She finally pulled closer, rolled her window down, and said, "Excuse me, there isn't anyone around on Thanksgiving and the store is closed!" I explained that I was picking up the truck through the app. She asked how I was going to get the key. It made me uncomfortable, but she did finally drive away. Not sure how this might be rectified just thought it was worth mentioning. It would be unfortunate if someone called the police in the future for misunderstanding the situation.

Brenda R.
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The store and personnel were excellent. When we went to pickup the trailer we found extremely large goatheads in the tires. We took off our shoes and spent 30 minutes picking them out of our shoes and pickup tires. This field that they keep these in should be graveled and maintained so other customers do not have to deal with this.

Lola P.
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everything was good except when I reserved a trailer to rent from the Ace Hadrware location, for some reason it set it up for me to pick it up in Burley. Really not sure why it did that.

Steven P.
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Friendly staff, easy turn in and damage was noted at turn in location because no one at pick up location bothered to inspect the vehicle.

Teresa K.
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Customer did not leave a comment.

Sterling N.
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Educate the staff. No one knew much.

Wendy M.
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Customer did not leave a comment.

BARBRA R.
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Little TM drove nice.

Ethan B.
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Customer did not leave a comment.

Sarah I.
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Customer did not leave a comment.

Scott N.
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Customer did not leave a comment.

michael M.
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Have the trailers serviced. Mine was needing some basic maintenance done on it and the trailer brakes would not release completely all the time

Troy H.
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I waited for over an hour for the lady to figure out how to use the computer. I was late getting my car towwed. My time was completely wasted because of poor training. After teaching them how to do their paper work I was then charged for it. This is a screwed up way to take care of a customer who's used Uhaul many times in the last couple of year's. I think it's time for me to start looking else where for rental equipment.

Ryan W.
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My only complaint is that the truck was near empty when I picked it up and it cost me just over $100 to fill it up

Scott A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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