Customer Reviews for Ace Home & Hardware
(U-Haul Neighborhood Dealer)

139 reviews

500 US Hwy 59 N   Marshall, MN 56258

(507) 401-2016

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(507) 401-2016

500 US Hwy 59 N
Marshall, MN 56258

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had a terrible experience with Uhaul. I had a reservation time and location set up. When we arrived to pick up the truck we were told that there was nothing available for us. This was no fault of the pick up location, simply U-Haul's fault. This put us behind schedule and ultimately ended up costing me a couple extra hundred dollars as I had movers waiting. Very disappointing to say the least.

KOLBY R 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

DANNY L 
Rating:
4.0

Customer did not leave a comment.

Lee L 
Rating:
2.0

Customer did not leave a comment.

SCOTT D 
Rating:
5.0

Customer did not leave a comment.

SHANTANNA H 
Rating:
5.0

Customer did not leave a comment.

HEATHER N 
Rating:
5.0

Customer did not leave a comment.

Trey S 
Rating:
5.0

The truck was dirty, I had to move my things around and I was dirty.

Sergio L 
Rating:
4.0

Customer did not leave a comment.

Emmy A 
Rating:
5.0

Customer did not leave a comment.

Gregory A 
Rating:
1.0

Communication, simple questions shouldn’t be made into a difficult task. Location was ok but customer service is poor. Still waiting on my refund yet.

WILLIAM H 
Rating:
3.0

Well I know it’s a long shot but if people could rent by the hour for cheaper instead of a whole day that would be awesome and probably up rentals

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Adrian H 
Rating:
4.0

Staff was helpful - even in 15 below weather!

LINDA E 
Rating:
5.0

Customer did not leave a comment.

BRUCE F 
Rating:
5.0

Customer did not leave a comment.

Neil P 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

staff at Ace hardware Marshall were great

CECIL N 
Rating:
5.0

Customer did not leave a comment.

KEITH J 
Rating:
3.0

Truck had check engine light on and the fan blower was inop and this is Minnesota at the end of November and the temp was 5 degrees and I wasn’t offered any discount for this stuff.

THOMAS H 
Rating:
4.0

Customer did not leave a comment.

KELLY R 
Rating:
5.0

Very nice staff.

TIMOTHY A 
Rating:
3.0

The trailer was dirty inside. A lot of leaves and pine needles. It leaked and got some of my personal belongings wet

RAYMOND T 
Rating:
5.0

No suggestions. Everything was ready with great service.

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

Neil P 
Rating:
3.0

Customer did not leave a comment.

WAYNE L 
Rating:
2.0

Customer did not leave a comment.

BARBARA S 
Rating:
5.0

Customer did not leave a comment.

Denise J 
Rating:
3.0

When we checked out the guy checked the flashers and said good to go. On our way back last night I was stopped by the Minnesota Hiway patrol no tail lights. We checked my truck and had power at the plug point. He issued me a warning ticket and I drove the last 109 miles with my four way flashers. Not real happy

Richard C 
Rating:
5.0

Customer did not leave a comment.

TOM D 
Rating:
4.0

Car trailer worked well. I wanted to rent a utility trailer, but could not find any locations that had them. Get a large utility trailer at this location!

Keith E 
Rating:
3.0

Checking the equipment out went fine, the only issue I had with that process was having to supply three contact numbers. Don’t understand it and don’t believe the reasoning behind it is valid. Checking EQUIPMENT back in went fine, end up waiting a while because of issues with the website or app on the tablet and

GREGORY M 
Rating:
3.0

Hooking up took the longest due to Many customers and the guy had to contact him self

STERLING W 
Rating:
3.0

When I went to pick up the trailer a tire was really low. They filled it up with air, and away I went. Well, I had to put air in it in Sioux Falls, Omaha, and again in St. Joseph Missouri. Your customer service department was a great help lining up a tire repair business to replace the tire!

ROGER R 
Rating:
4.0

I dropped off at night, no one around

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

DONNA G 
Rating:
4.0

Customer did not leave a comment.

SHELLEY R 
Rating:
4.0

The previous user ordered moving blankets and left them in the U-Haul and they were not removed before hand. Discovered when loading

Evan B 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE S 
Rating:
4.0

Customer did not leave a comment.

Walter J 
Rating:
3.0

Guy that checked U-Haul in was rude

Andy M 
Rating:
5.0

Customer did not leave a comment.

JAMES E 
Rating:
5.0

Customer did not leave a comment.

Jamie W 
Rating:
5.0

Customer did not leave a comment.

Steve U 
Rating:
5.0

Don't bump me for someone else. Your scheduling was awful and i spent 30 minutes setting up what i had done 6 weeks ago and had confirmed 20 hours before pickup.

KANOA B 
Rating:
4.0

Tires were close to low tread.

MARK S 
Rating:
5.0

Had me checked out and on my way in a matter of minutes. Asked if I had any questions, which I didn’t. I was amazed on how fast he has me complete the paper work, computer.

GARY B 
Rating:
5.0

I may be impartial because I live here in Marshall, but Ace is a great place and customer service is what there known for!

Tony L 
Rating:
3.0

I wish I would have been told that when I requested to pick up the truck 4 hrs early that I would be charged an additional day. No way to prorate. No one had it rented before me. It wasn't until I returned it. Nice job.

ELAINE W 
Rating:
4.0

Nice people.

Casper L 
Rating:
5.0

Customer did not leave a comment.

JEAN S 
Rating:
5.0

The Uhaul was shaking terribly when I drove it. Having routine mechanical services would ensure safety to your customers and in the long run save money.

Jennifer V 
Rating:
5.0

Customer did not leave a comment.

MATHEW T 
Rating:
5.0

Everything was okay to me

EBIGAEL R 
Rating:
5.0

Customer did not leave a comment.

DENNIS I 
Rating:
5.0

Customer did not leave a comment.

Emily P 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
5.0

Customer did not leave a comment.

STEVE J 
Rating:
3.0

Our truck got returned to the old uhaul location and they were no help in finding a way to get it back so it could be returned right and honestly scared the s**t out of me about what all this was going to cost me

Rochelle S 
Rating:
4.0

The truck I rented is having a hard time shifting from R to Park.

Maddi S 
Rating:
5.0

The employees were gone for the day when I dropped the trailer off.

daniel h 
Rating:
4.0

The location and staff were pleasant and helpful. The box truck was not well maintained. The ride was very rough and we experienced significant shaking and bouncing even on smooth roads.

Bryason K 
Rating:
5.0

Excellent service

JUAN D 
Rating:
5.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D 
Rating:
5.0

Customer did not leave a comment.

SAUL M 
Rating:
5.0

Customer did not leave a comment.

Kelly A 
Rating:
5.0

Customer did not leave a comment.

MARK R 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
3.0

Ultimately, SERVICE was good. BUT, AVAILABILITY of equipment left a LOT to be desired. I think they had ONE trailer total to rent out. We wanted a trailer, when our RV broke down, and we had to load our items to be brought home, 140 miles away. We had a jeep to pull a trailer, and with a HUGE tow bill ahead, really didn't need to spend TRIPLE the amount on a TRUCK. We needed to continue home as we had two dogs with us. We ended up renting a truck and paying triple the cost for a trailer. ALSO, we got the truck with an 1/8th tank of gas, and filled it up so we could get home. The truck only used a quarter tank of gas. Over $300.00 later, plus a tank of gas, when we could have gotten by for less than $70.00 and no gas if a trailer had been available.

Harry C 
Rating:
5.0

Customer did not leave a comment.

Heidi V 
Rating:
4.0

Customer did not leave a comment.

Hunter N 
Rating:
4.0

Customer did not leave a comment.

Lila H 
Rating:
5.0

Customer did not leave a comment.

DEAN W 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Alice B 
Rating:
5.0

Customer did not leave a comment.

Angie R 
Rating:
5.0

The steering in the truck was a bit tough to steer and the front end seemed to need a front end alignment

Mark B 
Rating:
5.0

Customer did not leave a comment.

scott n 
Rating:
3.0

Clean the cab. Test drive the truck to address any issues before it’s rented out. For a 2024 truck,, What a piece of crap.

Bryan J 
Rating:
4.0

Customer did not leave a comment.

Lisa A 
Rating:
4.0

Good experience, everything was in working order.

RODNEY D 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Jack L 
Rating:
4.0

It was all good.

Kevin H 
Rating:
5.0

Customer did not leave a comment.

Josh C 
Rating:
2.0

Never again will use Uhaul

David W 
Rating:
5.0

Customer did not leave a comment.

Shelley R 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

Customer did not leave a comment.

Walter H 
Rating:
4.0

Customer did not leave a comment.

Doug W 
Rating:
4.0

I had ordered moving equipment (dollies, moving pads) and did not receive them. I did speak with the rental desk at the store and they seemed sincere in their apologies for not seeing the extra equipment. I was able to get a refund, so not holding it against them.

Tracey H 
Rating:
2.0

It all started with using the 24/7 on line app to rent this truck, so I could pick it up at 8:00am before the store opened. We arrived at 8:00 am to pick it up and we started the online pickup process that took over 25 minutes for our reference people to be called and confirmed. My wife eventually called the service line to help expedite the process. The phone contact that my wife finally was connected to, helped us out. We located the key for the truck that was in the return key box. This location doesn’t have a pickup key box. We finally got a key for the truck and started the truck, and it would not stay running. Finally the lady that my wife spoke to contacted the store and a rep came out, to help us with no avail. He told me that he only had a 15’ truck available, so we took it. This location only had 9 blankets for us, when we requested 12 and paid for 12. The 15 foot truck they put me in had less than an 1/8 of a tank of gas.. I had to stop immediately to get gas before I ran out. We were not able to get everything moved because of the smaller truck they supplied me with. When I returned it, they would not help me out with any discount at all for the wrong size of truck and shorting me on 3 blankets, and no fuel. I would not recommend this location or UHaul to anyone!

Steven K 
Rating:
5.0

The employees here were the only good thing about using U-Haul. They were helpful, got some laughs from my experience, and had me walk out smiling.

Annelise C 
Rating:
3.0

Customer did not leave a comment.

sharon L 
Rating:
5.0

Customer did not leave a comment.

Santiago M 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
No reviews have been submitted for this location.
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