Not very personable but okay The check in process was weird. You drop off the truck and they want you to leave. They check in the equipment without you being there. I got an email a couple hours later with an extra fuel charge. They added 3 gallons of fuel. If anything else was wrong I would have to take it on blind faith.
Arnold B
Customer Reviews for Ace Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix your app and get a new account gone system. Your app is absolutely terrible and does not work half the time.
ADAM DNone of the moving equipment was in the truck. I was picking up before hours and had to call to ask about the dollies and moving pads. They claim they didn't see it on the order and then I have to drive back to get it. They were nice on the phone and during pick up, but it was stoll super frustrating and pushed back out packing by almost 1.5 hours. The truck was also a little dirty in the cab and we found trash under the seat once we had already picked it up.
Ronna FEmployees were on the ball. Easy turn in great folks that were professional and helpful.
Daniel HWorst experience ever cost me a lot of money an wasted my time
tracy bMaybe the associate knows how to do rentals and NOT overcharge you. The reservation I made online was canceled but I was not made aware of this. So my charge went from 112. To 168. Very unhappy overall
TRACY NThis bix van had no ramp. It had holes where the ramp would be placed but no ramp. In the past years all the box vans had ramps. This made our job extremely difficult for two small 5’ tall 100 lb women We did not have time to exchange it and had to beg neighbors for help. Very disappointed
Karen MIt was quick and easy
Scott GBrian was very helpful with my returning of the rental truck . 👌
daniel fGreat experience this rental- not like the last attempt!
Steve WFor pick up after hours it was a nightmare. When you look for and then try checking in the connections would not stay on. You will need to call in and be ready for a long process. Check out was for 7:00 pm and started and finally were finished at 8:42 pm. Clerk was as helpful as she could be, but her phone line dropped 2 times while I was seeking help. If you are ever using uhaul make sure that you do the process while location is open. For the clean rating was good but the well maintained was below average.
Anita DI got double charged. Everything about this experience was terrible. Uhaul is terrible and I’m still waiting on my money.
Christopher HI was charged 3 times on the Discover card and again on my Visa. I need the bill adjusted to one bill, Ace worker said Discover had declined it, but Discover said they did honor it, I was surprised at poor gas mileage. Gas to refill was $22.69.
Cheryl CThe staff was very polite, knowledgeable and helpful.
ken vI would recommend that they pickup during open hours. The vehicle I was promised was not made available for the 24/7 check out as was stated on my confirmation.
Christina CI had to wait a couple days to review so I could properly articulate this experience so my words offered a solution instead of an unhinged rant. Hopefully, someone listens to it. The 24/7 App rental is NOT as easy and painless as the promo video portrays it to be. I will not belabor describing ALL the details my over 40 minute process to get approval to acquire the truck. What I will offer is this; make sure the fact the ID process requires additional ID verification by more than an email. Display it boldly and multiple times at all stages of the reservation process so we, as customers, are not taken by surprise, being told by a U-Haul Rep "we sent an email describing the requirements" while standing in an already hot Florida parking lot at 8:30 A.M., having you phone a family member or an employer on a holiday weekend. Had I known I needed to provide additional ID verification in the form of utility bills or passport, I would have been prepared. The reason I mention this is not all your customers have email on their phones after the reservation is made and may not see it, as in my case. Then be faced with potentially not being able to access the truck because as I was told by the Rep, "that is just the process and there is nothing we can do otherwise". Needless to say, I will not use the App process again opting rather for the human experience.
Dean LRented a 15 foot truck to haul materials for a job tire was almost out of air and could not fully inflate. Had to rent a second day due to 3hrs lost on the tire. Also was charge gas when i returned it with the same amount in it. Was told they would give a discount for the aggravation and mileages plus lost money on my job due to this.
Christopher tAllow me to walk in and reserve the truck at that location. I did walk in to reserve a truck but was informed that I had to go online to reserve the truck. That just made no sense to me.
ARNETTA HThe before hours pick up is not convenient. After giving all necessary information at registration, I had to give another telephone number for verification. It's not even logical. Uhaul already requires two telephone numbers. I had to give a third for Uhaul to call and verify my identity. The person called could say ANYTHING! The communication stated that I'd be called one day prior to my rental. The store didnt call me. The process took me much longer on the morning of the rental than it should. The drop off was not clearly explained either. I'll rent again if needed, but the process is not customer freindly. Customer service communication is not easily accessible. I'd rate the information, and ease of pick up a 3 out of 10. It doesnt reflect on the location. It reflects on Uhaul.
Joshua GGreat and friendly staff.
craig aClean and good on gas cold ac
BOBBY WTruck is RIDICULOUSLY hard to fuel. Placement and depth of the gas tank make it impossible to fill tank quickly.
JOHN OGREAT SERVICE!! GREAT people to help me out!! I would highly recommend them!! Thank you so much!!
Jean HOnline great thing
BOBBY WAll was great
Miriam PFriendly staff, all questions were answered to my satisfaction. Keep it up!
Aldo AAce Pack & Ship is always such a pleasure to do business with. Excellent service, very knowledgeable & friendly employees. FAST SERVICE
Delia PTook almost an hour to obtain truck after hours. Contract had not been completed. 20 minute wait for customer service to answer. Finally get truck, and it had not been cleaned from previous use; cab or box. Completely disgusted with U Haul at this point. Last 2 rentals have been unsatisfactory.
Linda RThey forgot to give me my license back and I drove from Sebring, FL to Shepardstown, WV without my license. I called them on Monday morning, July 26th and I was told by Luis, he's the one that forgot to give me my license back on Saturday, July 24th. I asked Luis if he had my license and he said he did. I asked him to mail me my license. He charged me $54.55. Why should I pay this amount when it was his mistake. I received my license on Tuesday, July 27th. I expect U-Haul to reimburse me $54.55 for Luis's mistake.
Greg LGreat customer service and truck was brand new.
LATOYA WThe staff was very friendly and helpful
Michael P