Customer Reviews for Aceto Auto Repair

They are very accommodating

The owners' daughter, who is the check in person was great. She was helpful, went out of her way to see that all of the things that needed to be checked were checked. The place doesn't look like much when you get inside, but it was obvious to me the owner is interesting in serving customers.

Great customer service

the van kind of had a strange smell.

they were nice and easy to deal with. I would go there again

Professional, friendly, and fast!!

Anton went above and beyond for me. He is what makes this location great

coffee and Donna well reserving the truck

all was taken care of perfectly fine with me :-)

My hand truck I paid for wasn't in the truck Didn't realize until I got to moving location. I did the check in by phone

Paid for 2 packs of moving blankets and didn't receive them. Booked a 20' truck got a 15'. Windshield had a massive crack. Truck was dirty inside and a used mask was on the floor.

Quick and convenient

Awesome place to rent from. The owners are great to deal with and provide you with what you need to have a good experience. They are very flexible and understanding with the customers.

Estaba a tiempo

Staff was quick and professional.

If every U Haul was like here it would be ??

Customer service was great. very professional

called uhaul costumer service to see if I could return the track at 5:30pm instead of 3:30pm, and operator told me it was ok and that he adjusted the time, at no point he disclosed any additional charges for the extra 2 hours, today I was charged a full day extra for those two hours, and I am asking to get those charges waived as I wasn't informed of it when on the phone. operator just told me there was no problem. thank you, Patrick

The attendant was very helpful and the pick up and drop off could not have gone any better. A great experience.

n/a

It was a pleasant experience and I don't think you could do it any better than that.

Nothing at the present time

This wasn't just about this location. I will never be renting from Uhaul again. I have 23 years in the service, moved all over and never had such bad customer service. My reservation was changed without my knowing from 5 mins from my house to 17 mins away. No big deal. Thankfully I called while on my way, they had no idea what I was talking about and did not have the car carrier that I put the reservation in for. They sent me over 45 mins away to Jersey. I arrived at the location. They have no idea what I am talking about. They look up my reservation and again. We don't have a car transport. I don't know why they would send you over here. So they contact another Uhaul place and assure me that it is there. I ask them to verify and they tell me I can call if I want. Hell no. I don't work here. You call and verify. I drive another 25 mins over to my final location. I arrive there. After driving now for 2 hours. No set up. No discount for their screwups. Nope. I hook up the trailer. The electrical harness is an old style. Do you have an adapter? Nope. Uhaul used to but they don't any more. So what am I supposed to do? I guess stop at an Autozone or something. SO you want me to pay more money, drive illegally off of your lot because this company is inept. YUP. Worst company ever. If I could I would give it negative stars.

It's really a kind of business that you would get just average, if not very poor service.. I can't see what scenario would make it above avg. So therefore, unless it's poor service..there's no room for improvement

The whole process was easy, no complaints. Keep up the great work.

I didn't get her name, but the woman running the front desk was very nice and very helpful. It was the most pleasant uhaul experience I have eve had.

To my surprise the entire rental experience was painless and rather pleasant! Mr Aceto and his cheerful, smiling daughter are great representatives for your corporation in my view. The equipment ( van ) was in perfect condition and clean, Cheers

The truck looked like it had been used heavily however I was not renting for the looks. The truck was solid and provided everything I needed for the day. Loved the mobile app pickup and drop-off, that was cool!

Nothing at all - Nick was especially helpful and professional at Aceto Automotive. Great expereince!

Very personable and can't do enough for you

The owner was the sweetest woman. Very kind and helpful!

Awesome quick service. Was in and out

These guys were great!

All personnel here were friendly and very helpful. I originally pulled into the wrong lot and had difficulty getting out because I was towing a trailer. The mechanic helped guide me out and was very nice about it. The receptionist was also very friendly and helpful. A+++++!!!!

Everything went very smoothly

I cannot imagine any improvement at all. The service provided was excellent. I got a reminder call and very great instructions from the staff. I was running a little late and they were willing to wait past closing time for me! I did arrive on time and I did not feel rushed as they completed my transaction. The price was great as well. Will use them again if I have rental needs.

They were very friendly and helpful

Nick and Wife very polite

Service was not honest. Cheated

Nick at the location was great. If he wasn't there the experience would have been a disaster. The app was telling me that my license number was not correct for the state, even though it said all was good when I applied two days before. I called the customer service line before I knew Nick was there and NO ONE ANSWERED! . The app was very difficult and I don't need to be sold tons of stuff I don't need the day I rent.

Location and customer service where great

None

they were great to work with.

N/A

I was lucky a friend told me and about this location because the 4663 Stenton ave location took back the truck and still charged me.

No

Please fix your system.

Me a tendiero bien y buen servicios se lo recomiendo a mis amigo

Wonderful experience.

This was an after-hours pickup. I arrived at 6:30 PM. I received no information on how to conduct an after-hours transaction, so it took 21 minutes on hold to get a customer service rep, who then told me to download the app, took me too long to go through the process and didn't work the first time so I had to call CS again, this time 9 mins on hold. At 8 PM I left with the truck and didn't get to my destination till 1 am. Then on the trip to drop the truck off, your link to the drop off location led me elswhere, so the clerk tried to bill me a second day because I arrived at 8:03 PM. The windshield inside was filthy, leading to poor night driving, and I couldn't adjust the passenger rear mirror correctly leading to unsafe lane changes.

Friendly and helpful

Online submission of uhaul kept crashing when I tried to upload photos when returning keys.

Owners very nice and helpful

First time I've been in a uhaul that clean, they were very courteous & made a chaotic transition smooth for me, grateful for a great rental experience...THANK YOU!!

Need to improve your App. It took me ~45mins to check out and can't even check the truck back in (I have to call in). I reserved the dolly with the truck but it wasn't available when I pick up the truck, it made my job much more difficult

Outstanding customer service!!!!

the clerk was kind and explained all I needed to know about the rental van.It was a pleasure to do business there.