Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't see how any improvement would be possible!
Pat B.
Rating:
4.0
Customer did not leave a comment.
Carl D.
Rating:
3.0
Customer did not leave a comment.
DANNY B.
Rating:
5.0
Customer did not leave a comment.
connie A.
Rating:
4.0
Customer did not leave a comment.
Larry W.
Rating:
5.0
Great experience.
David G.
Rating:
3.0
It was a little difficult to find from the instructions uhaul gave, which took us to a hotel. We ended up finding it from finally getting the name of the return location rather than the address,so Uhaul needs to fix that on their end. We returned it on a Sunday so nobody was there but it was an easy process for the most part.
Paige W.
Rating:
5.0
Customer did not leave a comment.
Taylor J.
Rating:
3.0
Have help cover when owner is out of town.
marcelino D.
Rating:
4.0
Customer did not leave a comment.
Kelly G.
Rating:
3.0
No one was there when I dropped off but I called the number on the door and he just told me to park it out front. So that's what I did..
Phillip R.
Rating:
3.0
No one was there at the office to help me on a weekday
Abigail B.
Rating:
5.0
Excellent customer service!
KAREN J.
Rating:
4.0
Customer did not leave a comment.
PRAGNESH B.
Rating:
5.0
Customer did not leave a comment.
Brandi M.
Rating:
5.0
Customer did not leave a comment.
Cindy M.
Rating:
5.0
Customer did not leave a comment.
Nickie F.
Rating:
5.0
Customer did not leave a comment.
Douglas S.
Rating:
5.0
Customer did not leave a comment.
Rene D.
Rating:
5.0
Larry went above and beyond to help us. My jeep broke down in Childress on our way to Grand Prarie Texas and I had to rent an auto transport. He did a great job explaining everything in details. He turned our bad day to a great day . We made it home with no issues . We need more people like Mr. Larry in this world.
monica G.
Rating:
5.0
Keep up what you are doing. thanks I've used y'all twice I am very satisfied 👍
RAFAEL G.
Rating:
5.0
Customer did not leave a comment.
walter G.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
4.0
Customer did not leave a comment.
MICHAEL L.
Rating:
5.0
Customer did not leave a comment.
ZULFIKARALI N.
Rating:
3.0
Tha pricing could be lower. :/
Danny F.
Rating:
5.0
Customer did not leave a comment.
Sheryl R.
Rating:
3.0
I still have not received a receipt from dropping the truck off.
TROY WAYNE T.
Rating:
5.0
Customer did not leave a comment.
CHAD K.
Rating:
5.0
Larry was amazing. Opened his location on Father's day so that I could make it to see my children.
Kurt G.
Rating:
5.0
Customer did not leave a comment.
joe M.
Rating:
5.0
Customer did not leave a comment.
GERALDINE S.
Rating:
5.0
Customer did not leave a comment.
Jon K.
Rating:
4.0
Customer did not leave a comment.
TRACY B.
Rating:
5.0
Customer did not leave a comment.
SUSANNEBETH C.
Rating:
3.0
Truck was filthy when we picked it up. The windshield was so covered in bugs that I immediately had to take it to the gas station and scrub it down.
DANNA J.
Rating:
3.0
Customer did not leave a comment.
Gary H.
Rating:
5.0
Returning truck was easy and personal friendly
joe M.
Rating:
5.0
Customer did not leave a comment.
Joy S.
Rating:
5.0
LARRRRYYYYY! Best bud Ever!
Jessica B.
Rating:
5.0
Customer did not leave a comment.
MELISSA P.
Rating:
5.0
Customer did not leave a comment.
CINDY J.
Rating:
2.0
No one on site, voice mail was full, so could not leave msg. Lock box inside door had no lock, had to go through relative to contact a person, unclear instructions to relative
joe M.
Rating:
3.0
Customer did not leave a comment.
joe M.
Rating:
5.0
Customer did not leave a comment.
irvin M.
Rating:
3.0
N/a
dustin B.
Rating:
5.0
Customer did not leave a comment.
david E.
Rating:
4.0
Customer did not leave a comment.
MELISSA L.
Rating:
5.0
Customer did not leave a comment.
Reyes M.
Rating:
4.0
No, everything was handled as it should gVecbeen.
Anthony B.
Rating:
3.0
The tires on the trailer were at the minimum tread depth on 3 of 4. The trailer was dirty inside and out had mud all over the front. When I turned it in, I was asked about it as if I had done it.
Very nice guy but the equipment was very old and still expensive.
Jon B.
Rating:
5.0
Customer did not leave a comment.
SHIRLEY H.
Rating:
5.0
I know they were pinched for time, so I'm reluctant to complain. Larry, in Childress was a very good guy. I liked working with him.
The truck's check engine light came on, it was low on oil. It stayed on after topping off the oil. We had to get the Shamrock TX location to put tires on it. The guy Brian at Shamrock was about abrasive as they come. When I told him we needed tires he said “ you know we're about to close, right?â€. I was just trying to get something scheduled. I wasn't demanding anything from him.
Then the trailer light connections didn't work. We had to drive with our hazards on.
Neal W.
Rating:
5.0
Customer did not leave a comment.
robert G.
Rating:
5.0
Nothing, every time I rent here it's a positive experience.
Dew J.
Rating:
4.0
Customer did not leave a comment.
DYLON S.
Rating:
5.0
Very helpful. Went out of his way to help!
Ruben D.
Rating:
5.0
Customer did not leave a comment.
LYNDY F.
Rating:
5.0
Customer did not leave a comment.
karla B.
Rating:
5.0
Nothing.
DENISE W.
Rating:
4.0
Customer did not leave a comment.
Philip D.
Rating:
5.0
Customer did not leave a comment.
BRICE B.
Rating:
5.0
Customer did not leave a comment.
Brad W.
Rating:
5.0
Larry was excellent at returning my equipment. He was courteous, kind, and just nice. This place of business was clean also.
BENJAMIN S.
Rating:
5.0
Customer did not leave a comment.
STACI G.
Rating:
5.0
Customer did not leave a comment.
Steven W.
Rating:
3.0
Customer did not leave a comment.
Virginia R.
Rating:
5.0
Thank you.
CHRISTY E.
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
replace trailer tires, because of dry rot.
michael D.
Rating:
5.0
Customer did not leave a comment.
Terry F.
Rating:
3.0
Was closed but had a drop box
Rogelio G.
Rating:
5.0
Customer did not leave a comment.
CHARLES M.
Rating:
5.0
Customer did not leave a comment.
Crystal G.
Rating:
4.0
Customer did not leave a comment.
Darrin L.
Rating:
4.0
Customer did not leave a comment.
Carl H.
Rating:
5.0
Customer did not leave a comment.
EMILIO R.
Rating:
3.0
Very great customer service but I just wish the trailer had been cleaned out prior being as though we were using it to move household items into a new home. I would've preferred not to have red dirt all over things in my new home.
COURTNEY G.
Rating:
5.0
Customer did not leave a comment.
BECKY B.
Rating:
4.0
Customer did not leave a comment.
Sarah K.
Rating:
5.0
Excellent service, location and ease of renting.
Marcus W.
Rating:
3.0
Customer did not leave a comment.
TRAVIS J.
Rating:
5.0
Customer did not leave a comment.
LYNAE U.
Rating:
1.0
Shop was closed up so the man could pick up his grandchildren from school!!
Rita S.
Rating:
4.0
Very accommodating service. Representative was very courteous and polite.
Theresa V.
Rating:
5.0
Customer did not leave a comment.
Mona H.
Rating:
5.0
Customer did not leave a comment.
Danny N.
Rating:
5.0
Customer did not leave a comment.
Diana M.
Rating:
5.0
The guy that I rented from was vary helpful and nice
ANTONIO S.
Rating:
5.0
Customer did not leave a comment.
WILL J.
Rating:
5.0
Customer did not leave a comment.
CHARLES M.
Rating:
1.0
closed... the replacement trailer was trash and not even comparable to what I had originally.
BRENT T.
Rating:
4.0
Customer did not leave a comment.
JACKIE M.
Rating:
5.0
Customer did not leave a comment.
Keyan K.
Rating:
3.0
Customer did not leave a comment.
JIMMY L.
Rating:
5.0
Customer did not leave a comment.
Lyle J.
Rating:
5.0
Customer did not leave a comment.
Thomas W.
Rating:
5.0
Customer did not leave a comment.
JAMES F.
Rating:
4.0
The Express checkout that I completed the day before was basically a waste of my time. I expected my son in.law to identify himself. However, my other son in law also had to identify also. Why? Plus some additional paperwork was required by them. Therefore I dont think Express Checkout helped very much.