My experience was awesome. I'd do it again if necessary..thank youJane S. | Overall Experience
Customer Reviews for Acorn Mini Storage Lakeland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location went above and beyond to assist me. Lisa, Ed and James were terrific.JENNIFER J.
Customer did not leave a comment.SCOT G.
Customer did not leave a comment.WILLIAM T.
What can I say this location is over the top!! Lisa and her team went out of their way to make my weekend much better than where it was headed. Lisa thanx again and I wish you all the best in your business. Kindest regards Hank.KERRY S.
I had a friendly easy experience. Thank you.WILLIAM S.
The service was phenomenalNATHAN J.
Lisa was fantastic! She was super friendly and helpful.SHANITA A.
Trailer was perfect. From start to finish everything went great.RICHARD C.
Customer did not leave a comment.Leon L.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.ROGER M.
You have a very nice, well-maintained place. Thank you!Chris S. | Overall Experience
Get rid of ants in the truck!XAVIER D.
Whole rental experience were great. Great customer service.BLAINE B.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.CARIDAD W.
I cannot say enough good things about Acorn Mini that I used to rent a truck to move out of state. I have never rented a UHaul truck before and had lots of questions and needed advice to maneuver through the technology aspect of registration. The Manager Lisa and Assistant James went out of their way to make sure I had no issues right up to the day I picked up the truck. The truck was spotless and was exactly the right size for what I needed, I would highly recommend this location for truck rental or storage needs.Judith W.
Everything seems very good. Don't know what I could suggest to improve.JOHN F.
Customer did not leave a comment.Veronica R.
Customer did not leave a comment.JASILYS S.
Excellent customer serviceGregory L.
Excellent customer service..ROGER P.
Customer did not leave a comment.MICHAEL D.
Never had any problems at this location.VERONICA M.
Bigger sign. LolVICTORIA T.
very friendly and knowledgableLawrence D.
Keep up the great service!MARIAN C.
I am a perfect one to do an advertisement for Uhaul. I've alway used U-Haul. I called Penske and they sold me a bag of goods, I rented one of Penske 26 ft trucks. They said it had powerful Diesel, great fuel mileage and it had more power then the U-Haul. They further said, Uhaul is not the same company anymore and U-Haul don't deliver on time and Uhaul's trucks are old and worn out. So we rented the Penske 26 ft truck in June. What's should of took us 24 hours, took 42 hours. The truck beat us up so bad, we had to continue to stop and rest. The truck took so long going up small hills and between the truck having no power and rode so hard, we were exhausted by the time we got to our Destinations. We switch to Uhaul most recently and the truck walk up and down hills and drove like a sports car, having a smooth ride. ThanksDOUGLAS C.
Switching locations was confusing - update emails/texts were sent promptly, but for people who don't check their phone a lot the updates may get missed. The cancellation text did get my attention, though caused a bit of panic.TERESA M.
Customer did not leave a comment.DANIEL A.
The employee who check us out was not very friendly. When I can in he was on the phone and didn't even say â€œI'll be right with you â€œ so at that moment I felt something was off. When we went to inspect the truck he opened the back and there was a couple of cigarette butts and a couple of pieces of random dog food. When we received the truck we were unable to look in the back since it was on a ramp. We had to move in a hurry today due to unforeseen circumstances and didn't even notice those things. I explained to him we did not have a broom but if he would give us one we would sweep it out there. His initial response to the two cigarette bits and the couple pieces of dog food after I told him we don't smoke and don't have a dog were â€œWell that's joust weird thenâ€. He was very unpleasant and would not give us the brim after he made us feel like we were lying to him. I don't appreciate how he treated us and will never use that location for business ever again! He finally said well just for get about it and oh by the way you went over your miles. Which was fine but his attitude and demeanor were very unacceptable and definitely rude especially since we had an emergency and we're not expecting to have to move so quickly. I am very unsatisfied with the drop off location and one again I will not be using it ever again. People move for all kinds of reasons but a little empathy and kindness goes a long way.Desiree D.
Customer did not leave a comment.CHARLES G.
include a document with the drawing of the truck like rental car do, and mark what is damage including the label sign comment. I just returned a 20 foot truck and received a bill for Missing/Damage and i thinks it due to the promo label that the Lakeland site mentioned. I returned same day it was only one stop at home to load the truck.JOSE C.
Had no issues what so ever and the service was quick. The past part of the hole experience is everything was ready to go when I got there no delaysShedrick M.
Great customer service , very pleasant staff ,took the time to make sure my needs were met , I strongly recommend this place ,the price was great and the truck I used was wonderfulAlbert S.
Customer did not leave a comment.EDWARD V.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.STEPHANY B.
Everyone from Lisa to the black and curly haired dude (I am sorry I didn't catch his name) were superb. Lisa is a rare gem.VIRGINIA F.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.ROGER M.
Everything was good service I am very happy with their service and definitely recommend this place to friend , very good equipment very good experience.HUGO D.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.JILL ELIZABETH B.
Awesome and friendly company.VICTOR A.
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Robert G.
The staff couldn't have been any better.Ryan F.
Customer did not leave a comment.HECTOR M.
Need to make sure all tires are in good condition so no accident happens. My experience was horrible inner tire to driver side pop in the middle of the highway and outer tire was in the same route.Nora P.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.William G.
Customer did not leave a comment.DONALD LEE II K.
Customer did not leave a comment.STEVIE J.
Customer did not leave a comment.CLEMENT M.
Customer did not leave a comment.NANCY G.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.ELONA A.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.DANIEL W.
Customer did not leave a comment.PURVIS A.
Customer did not leave a comment.ROGER F.
Customer did not leave a comment.BENNY J.
Location was fine, and truck served its purpose.RANDY B.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.Kenneth H.
Customer service was excellent.. very friendly and helpful... thanks so muchKIMBERLY F.
Very clean and well-maintained office and area. Would certainly use this place again if needed.Steve B.
Customer did not leave a comment.Margaret A.
The staff were very helpful and friendly. The whole rental process was quick and efficient. Very happy with this location.GARY D.
Customer did not leave a comment.LISA N.
Lisa, Chuck & Ed were all extremely helpful. Lisa was my original contact and was truly a pleasure to work with!!LORI B.
New location with everything in it there is nothing to improve very satisfied thank youJOHN D.
Customer did not leave a comment.LARRY M.
The interior was dirty sticky had a hard time seeing out the windshield it was so dirtyMICHAEL WAYNE G.
Ed was great. Very helpful and knowledgeableTREMAYNE C.
For having to hire someone to take me 20 miles each way I paid extra basically. I reserved online gave me local destination. Then after purchase it changed to another one. I should dispute 40 miles.Kelly S.
Customer did not leave a comment.Deborah W.
Easy to rent ... truck was ready to go for our reservation. One of few stores that has pickup trucks. Gal in the office was pleasant and willing to answer all questions and courteous, too.Paul E.
Quick and easy to rent a truck on really short notice.Wilbern S.
At checked that person great. Good customer services, helpful. Great communicator.Daniel P.
Very helpful and convenient.John P.
Will be returning .. on uhaul with pickup truck.PAUL E.
Customer did not leave a comment.Michael G.
The inside of the truck had a spill all over it and was sticky even steering wheel. The employees were excellent and very kind.Suzanne N.
Customer did not leave a comment.Denise A.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.KWAME G.
Customer did not leave a comment.robert R.
N/A. Continue doing a great job.Jaime G.
Hi my name is eduardo rodriguez , The gentleman works there is a excellent person , excellent customer service ,, I give 5 star, the next time I rent something from uhaul i come to this place thanks for everything!!!EDUARDO R.
Customer did not leave a comment.Kristy S.
They were so friendly! We are going to rent a storage unit from themðŸ˜ŠChad F.
When I showed up Lisa was ready with the rental and was very patient and professional explaining all the details of the contract and explained the procedures clearly about returning the equipment. I really appreciate all her helpKERI M.
Customer did not leave a comment.CHRISTOPHER MICH C.
The paperless check in and out did not work out well. The lady who helped was excellentJohn R.
Customer did not leave a comment.Joshua T.
Everything went great. Are you hall consultant was excellent and very helpful.RICHARD H.