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Ed B
Customer Reviews for Action Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like a refund . We only got to use it to run down the road the check engine light came on and we had to bring it back . The truck was bogging very bad down the road .
JOY KSuper easy pick up on the app and the location was perfect.
Brenda LSuper nice guy! Quick and easy with plenty of room to park
BRANDT DKevin is top notch and would always rent from him
MICHAEL CI dropped off on Sunday so no one was there.
THOMAS RNone - the process was easy, fast and efficient.
BRIAN AThe inside was oily. Used engine oil all over the floor. I had to spend an hour to clean it before I can pack the truck. Very disappointed
MLADEN EDrop off was easy. Site was closed. Used self drop off with phone. (My phone could not access location service. Luckly we had another phone to use. Nothing to do with site or Uhaul, just my phone.)
Tim BWe were there box wouldn’t open, called and waited 30 minutes on hold and when I did get someone “ they couldn’t help me @ was their words so no early pick up. Had to wait 40 more minutes for store to open and the attendant there said “ you have to wait because I have to sh—, make coffee, and on and on and refused to open the lock box until he did “ his business “. U haul itself needs to call me because it took me more than 5 times to get my order right, kept putting the wrong order down like. 2 truck, then a trailer. Then canceled me 2 times. I will never use u haul againcancrled moving help, need I go on
Loretta SThe owner was kind and helpful.
Christa BForced to use one-way rental. No other options available
Mary FExperience from pickup to drop off was excellent. Will rent again from here.
FRED BTruck was covered in spider webs and dirty on the outside. The equipment reserved (dolly and appliance dolly) were not available but I was still charged for the equipment.
Winston Mvery very convenient
Donna AThe attendant was very helpful and even backed my trailer up for me
Robert LKey boxes and key drop-off box were easily visible. Plenty of room to park the truck.
DAVID HI didn’t have a problem therefore I don’t know what else you can do make the service better
Jacqueline ANot overcharging
Jeremy HLock box lock was difficult to use. Thankfully staff was onsite to assist. Was unable to check in via my smartphone kept receiving error that session expired. Thankfully I was able to use my sons phone to check in
MANICKA COwner was very helpful and it was easy to load the trailer
Al A…..
Kimberly DThe right mirror was broke I let him know when I got back
Ron GTruck delivered after business closed.
timothy fNothing. The owner was extremely helpful and took care of everything. Made sure everything was safely hooked up and answered all of my questions. Would recommend anybody to this location.
John AThe equipment was lak I’d oil from its tire. I wasn’t able to use equipment after bringing it home and loading it. The guy was nice enough to call me back inform me the equipment was there.
Tami DN/a
Kris FCheck engine light was on made me nervous the whole way and the ac did not work
Brian CThey were closed, but the haul return was simple & easy.
bessie cThe gas tank was full and the truck was in good condition. The steering wheel was sticky and there were no regular dollies available (only an appliance dolly). When i picked up the truck I needed help with checkin and the customer service was not very friendly. Nonetheless I would still use them again.
Micah AThe truck needed some front end work and the man inside charged me for things I declined
Bridget KI don’t understand why I was charged a whole hundred dollars.
Arriea Sthis is the second time i've rented a truck from this business. the owner seems to be a great guy. i have recommended him to others. the u-haul website however needs a massive overhaul. it is cumbersome and extremely slow!
randy kBad attitudes and snide with the customer. Not helpful at all
FRANK BKevin was the sales manager I met. He was pretty easy to communicate with.
REV AThe gentleman that assisted me was awesome! Very friendly and patient with me.
JOYCE HThe online pickup and drop-off was very tedious. To pick up i needed 2 references or a passport or an employer reference. Its a lot to prove that I'm paying for a service. Perhaps noting that pickup and dropoff could take upwards of 15-20 minutes would be valuable. Customers dont get that time at yhe rnd of the rental.
THERESA NNo problems. Very smooth
NICHOLAS GThe appliance dolly could use repaired. Truck was in good shape with no issues and pick up location ways clean and friendly
REGINALD BI dropped the uhaul trailer at this location late at night, after hours. I didn’t hand any interaction with the staff there. It was great they had a 24 hour drop off.
MATTHEW CBest uhaul dealer I have used. Friendly staff and great service—hooked up trailer for me and answered all of my questions. Excellent experience!
Michael HNope all good
MATTHEW S