Lady at desk was very pleasant and helped with trailwr. Would recommend their service to anyone.Patricia C.
Customer Reviews for Action Storage Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and very easy. Will return to use this facility for my rental needsOrlando R.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.John H.
Customer did not leave a comment.Makayla T.
The billing and payment issues we experienced were horrendous. We were misled and charged a significant amount higher than quoted.Justin T.
Customer did not leave a comment.John H.
Friendly and efficient. They had all my paperwork and trailer ready to go when I arrived. Great place I'll be sure to use their services again .Randy G.
Mary is the bestLeslie L.
Customer did not leave a comment.Cayce B.
Customer did not leave a comment.Jaime R.
Associate made this process as smooth as possible. So thankful returning the truck after a long move was easy and simpleMegan F.
Customer did not leave a comment.Cristina F.
Customer did not leave a comment.John S.
Staff was rude over the phone and wanted there demands met, however in person there attitude seemed to change. SPID location staff seemed uninterested in helping and were not clear with going rates of renting trucks.Austin R.
Customer did not leave a comment.Daniela A.
The website was awful I checked 3 times that I did not want insurance the $85 insurance I wanted the $25 insurance and I was charged for the 85 anyway not happy at all.vicki N.
The manager she was so niceAlan P.
Excellent service and very efficient.Manlio M.
Customer did not leave a comment.Luis T.
Customer did not leave a comment.daniel H.
Customer did not leave a comment.Randy H.
Best place ever. Mary really took care of my moving needs and made it so easy for me.DONNA W.
Customer did not leave a comment.
Mary was a great help, she was able to find us a u-haul truck when no one else could. Great service, great u-haul locationDanny W.
Customer did not leave a comment.Daniel E.
Customer did not leave a comment.victor C.
Mary at Action Storage was excellent. She helped us select the right truck and made sure it was there when we were ready to pick it up. Drop off was simple and easy. Have used them before and will again, when needed!Carolyn P.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.Ricky E.
Customer did not leave a comment.David M.
Customer did not leave a comment.Xavier F.
Customer did not leave a comment.Diana R.
Excellent and cheerful assistance from renting agent Mary. Couldn't ask for more accommodating service and flexibility. Everything was perfect. Thanks Mary!MICHAEL M.
Customer did not leave a comment.East F.
Friendly and a home town feeling. Not like a corporate store.Michael D.
Customer did not leave a comment.Ermett M.
This, too, was a great service experience. Site manager was very personable & accomodating.Karen H.
See other commentTHOMAS K.
Customer did not leave a comment.EDDY P.
This is a storage area and the elderly lady that helped me was courteous and most helpful. My only complaint is that she had no one to help us hook up except a maintenance man who did not check the lights. So I checked the lights and none were working. As the fault was my "box" was not working properly I had to have a replacement so she referred me to another uhaul location on Port Street for repairs. The General manager Danny was excellent in helping us sort out the problem and he put on a new box for me and also had to replace a light. However after checking all lights we found that the left turn signal only operated the left top light, and the right turn signal only operated the right lower light. As I was needing to get back to Houston, I told Danny that I would take it as I had to be heading out soon. So experience was ok, but lights should have been checked for proper operation when it was checked in from last usage.JOE T.
Customer did not leave a comment.MITCH F.
Mary Weaver and Dike Henderson are the best. Highly recommend to anyone.richard S.
I was very upset to find out that I had to pick up my uhaul truck at a different location then I had booked online. If a truck isn't available then it should give you the option of choosing a different size at the specific location you are trying to get re truck at! When you charge per mile I chose the truck which was going to be best for us! Driving across town to have to drop it off at almost midnight wasn't something we looked forward to after a hot day of moving our entire house to our new home!ANDREA B.
Customer did not leave a comment.TONI D.
Customer did not leave a comment.VICTORIA W.
Customer did not leave a comment.JENNIFER G.
If all of your people were like Mary, you would be very fortunate . We enjoyed doing business with herJAMES G.
The truck could not go over 45 miles . I had to cancel my trip. The truck drove terrible .Mauricio B.
the pick ups was not the same place as i had reserved, the truck was not the size i reserved. Final price was not the same as the price that i had been quoted in the internet.GUSTAVO V.
Perfect location. Friendly staff. Easy to get to. They had everything we needed. Highly recommend them.DYKE H.
The people that rent the equipment need to know more about the systems that their using not over charge just because it was put on the reservation that way.Brandon W.
Customer did not leave a comment.RANDOLPH S.
Mary was very accommodating and cheerful. Made the whole experience enjoyableRUSSELL C.
Very friendly and helpful staff. Highly recommend.richard S.
Customer did not leave a comment.ABRA C.
Mary was very nice and helpful.KAREN F.
Mary was very friendly.JUSTIN K.
My real problem was when I go to location on 3411 Port they make reservation for me and toll me to pick up at "SPID" location, I arrive to the location and toll me to pick up to the location on "AYERS" I go to the "ayers" location and toll me to pick up at action storage location, and finally after hours driving and waiting I get the trailer.JUAN R.
Customer did not leave a comment.SUSAN D.
she didn't have the moving supplies i ordered on line. ie blankets and dolly.james R.
Aways Excellent.DYKE H.
Customer did not leave a comment.JIM M.
Outstanding facility. Always look forward to renting here.Dyke H.
Everything was great. We really appreciate it!RONALD H.
Exceptional facility and the staff is friendly and expedient. I would invite everyone to visit this location.DYKE H.
Customer did not leave a comment.DAVID R.
The location was closed (conflicting information about when it actually closed). The exterior was far from prepossessing, but it served it purpose.TRAVIS B.
Customer did not leave a comment.david F.
Customer did not leave a comment.RIGO H.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.IAN B.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.PAMELA H.
Customer did not leave a comment.MARK O.
Customer did not leave a comment.Raymond G.
This is a great location. Had no problems. Very courteous staff. I would recommend this location to anyone.DYKE H.
Customer did not leave a comment.BRIAN A. W.
This location was great!! The other location on SPID however is sloppy and shouldn't let their trucks go without fully being inspected!!LEAH D.
let buyer know in advance which location to pick up rental, i thot i was renting from closer to my home. did not know till night before i had to drive 15 extra miles over and back, they were good about it, added some free miles to my contract.BRAD B.
Customer did not leave a comment.VERONICA R.
Richard did not check the connections on the car transport thoroughly when I was unloading my car. It's a possibility it could be damaged. I will have to drive it for a few days and see. When I was told to back my car off the transport it snagged twice because Richard missed some connections. From the outside looking in Uhaul does not have one standard way of hooking up/unloading the car. That is the impression I got when taking my car off the transport.RON C.
Customer did not leave a comment.GAYLE G.
My original location I did online was kingsville. They called the next day and said they did not have the truck I selected ( not happy). I told them what I needed and directed them to find me a truck, nearest was Corpus Christi, which was done. It cost me extra time and fuel to get the truck. Please fix this. Online I need confirmation of truck availability.TONY A.
Customer did not leave a comment.NANCY C.
great people very helpfulDON W.
Customer did not leave a comment.MICHAEL S.
We asked for a tow for our truck and it was not the right size after we told them it would not fit. I was driving down the road and to stop four times to redue the pull. My tire was hanging off and now i need a new tire.AMANDA G.
Everything was great for me. I did notice they didn't have very many trucks so maybe...DEBRA B.
Customer did not leave a comment.ELAINE R.
Dropped off on a Sunday so no impression of the customer service.AMY D.
Mary was very accomodating, caring and patient to her customers. She has good work ethics and excellent quality service... We already recommend action storage center to our friendsMIALYNN M.
Customer did not leave a comment.KORREY W.
Customer did not leave a comment.BELINDA M.
Customer did not leave a comment.kenneth S.
Customer did not leave a comment.Lisa B.
the woman i encountered seemed annoyed, like i was wasting her time. was not really very helpful or knowledgeable. overall, the vibe was bordering on hostile, just wanted to get what i needed and leaveLOREN M.
Easy to work with. Will use them again.BETH W.
It wasn't the locations fault, but the person who sent me to this location only for it to not have the correct auto transport which left me to have to drive all over town and pick up the autotransport. I then wasn't able to use the super convinient load ramp because the location for that said if i wasnt there by 5 to pick it up then to bad.ROBERT Z.
Customer did not leave a comment.CRISELDA F.