Customer Reviews for Adams Surplus
(U-Haul Neighborhood Dealer)

193 reviews

6360 State Hwy 19 N   Athens, TX 75752

(903) 670-1167

Office Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 670-1167

6360 State Hwy 19 N
Athens, TX 75752

Services at this Location:

Office Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Did not like the mobile check in …so won’t be doing that again

JAMES C 
Rating:
5.0

Customer did not leave a comment.

jOEY b 
Rating:
5.0

I actually couldn't think of anything you could do any better. I was very pleased and impressed with the service and the people. They were extremely more pleasant than all the other people I talked to U-Haul that day trying to rent one Adam Surplus did a fantastic job get me what I needed get me on my way and making sure everything was right. I will use them from here on out even though it's a 30 minute drive for me

Steven H 
Rating:
1.0

Customer did not leave a comment.

KENNETH W 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M 
Rating:
5.0

Redundancy in staff training-although service was excellent, one of the employees needed assistance in completing the reservation/check out process; the employee/owner helping the employee had to manage multiple tasks and assist in the process. Everyone was pleasant and easy to work with, my comments are suggestions to help ease the location's workload and are not intended to portray a negative image. Id definitely rent from that location again.

kerry s 
Rating:
5.0

Just what a refund

amanda r 
Rating:
5.0

Friendly and good service

David g 
Rating:
5.0

Customer did not leave a comment.

HENRY S 
Rating:
5.0

Nothing that we could think of.

BARBARA W 
Rating:
5.0

Excellent service. Rental was ready when I arrived, with no wait time. Returning the vehicle was simple and charges were accurate. I highly recommend this location.

JUAN C 
Rating:
5.0

Simplicity was what we needed

Robert B 
Rating:
5.0

Customer did not leave a comment.

ZEYAD K 
Rating:
5.0

Great customer service and will use them for all my trailer rental needs. Great place, great people.

Paul M 
Rating:
5.0

Customer did not leave a comment.

CARLOS A 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
3.0

Dont charge them for gas that they put back in there.

Sherry B 
Rating:
3.0

Customer did not leave a comment.

JAMES O 
Rating:
3.0

Customer did not leave a comment.

Sonia B 
Rating:
4.0

Customer did not leave a comment.

GEORGE J 
Rating:
5.0

Customer did not leave a comment.

MELVIN G 
Rating:
5.0

Staff is very subdued until you engage them in conversation. Then, they engage you in all that they have to offer at their location. Helpful, thoughtful and willing to go the extra mile for you.

ROBIN J 
Rating:
4.0

Customer did not leave a comment.

James o 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

KARMEN P 
Rating:
3.0

The owner was very nice, but the equipments needed some attention. We had a blow out on the driver's side front tire, we informed the guy hooking up the trailer that it looked bad he brushed it off. The braking system seems to have a serious issue ue that possibly has caused damage to my vehicle.

Sandra H 
Rating:
5.0

Adams made this rental smooth and easy for both pickup and drop off.

Julie H 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

N/A

Jerry G 
Rating:
5.0

Nothing. Great service

JORGE A 
Rating:
3.0

Let customers know the hours they are open. I drove an extra 50 miles to return the truck the next morning, and still had to do a remote Drop-off. Had I known they were closed, I could have dropped off the truck when we finished the day before.

NANCY M 
Rating:
3.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Dale W 
Rating:
4.0

Customer did not leave a comment.

Danny S 
Rating:
4.0

The trailer had no mechanical issues, but there were cardboard signs and debris inside the trailer that I had to clean out before I could use it. It was definitely cleaner when I dropped it off than when I picked it up, but other than that, the location was great!

James H 
Rating:
3.0

Told to leave the truck and they would email receipt which they did . The mileage allocation was not enough and I had to pay extra ($7.00) and I drove from the rental site to load and directly to my house with no detours.

Paul H 
Rating:
4.0

Customer did not leave a comment.

BERNARD A 
Rating:
5.0

Drop off location guys were great..super friendly and helpful..thanked me for my business and visited..highly recommend

David F 
Rating:
5.0

Great service

charles a 
Rating:
3.0

Customer did not leave a comment.

Sonya W 
Rating:
1.0

They charged me for days I didn’t have the trailer 3 extra days and I only had it one

Deven B 
Rating:
4.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Very friendly and helpful people at Adam's Surplus highly recommend

Bill L 
Rating:
1.0

My vehicle was not safely secured to the trailer. One strap wasn’t long enough so the wrapped it around the drive shaft next to the tire. Neither of the chains were used. Location I dropped it off at said they were surprised we made it without losing my vehicle. We also had a flat tire and were stranded on the side of the road for 4 hours. Tire tech said the lug nuts were loose on all 4 tires. The tire that blew appeared to be a retread. I will be requested a full refund and filing an official complaint, as they should have never allowed me to leave with the trailer.

Michelle H 
Rating:
5.0

Smooth transaction friendly folks.

Jeff T 
Rating:
5.0

No problems.

glenda o 
Rating:
5.0

Great management, no hassles at all, easy access. I would rent from that location

Charles C 
Rating:
5.0

Great friendly and helpful service

William L 
Rating:
5.0

Thank you 🙏🏾

Richard H 
Rating:
5.0

Na

Sherill C 
Rating:
5.0

Everything was great. Easy to rent after getting on line.

Robert V 
Rating:
5.0

Fast service, easy access for pick up and drop off. Loved the U-Haul app.

HENRY S 
Rating:
5.0

Best location In athens tx to get a uhaul rental hands down

Dustin M 
Rating:
5.0

Customer did not leave a comment.

Emery P 
Rating:
4.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Patricia H 
Rating:
4.0

Passengers side window would not adjust. This made seeing difficult.

LARRY P 
Rating:
5.0

Awesome customer service. My all time favorite place

Bo V 
Rating:
5.0

Customer did not leave a comment.

Charlotte H 
Rating:
4.0

Customer did not leave a comment.

Jimmy C 
Rating:
5.0

Full tank of gas

Andrea W 
Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
5.0

Customer did not leave a comment.

Harlan D 
Rating:
5.0

Top knotch service! Got me right in and unhooked!

Michael L 
Rating:
3.0

Area to park trailers was on an incline. Hard to disconnect the trailer without a jack. AND DANGEROUS Was raining, so can't fault the dealer for not having trailer clean outside. Inside was dirty too though. Had to blow out before using.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Justin K 
Rating:
5.0

Very professional !!!

Lelia A 
Rating:
5.0

Great set up!

Scott H 
Rating:
5.0

Customer did not leave a comment.

Hans P 
Rating:
5.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

rodney s 
Rating:
5.0

Customer did not leave a comment.

Kathryn D 
Rating:
3.0

It would be nice if they connected and disconnected the trailer for you. One tire only had 12 lbs in it.

Ben F 
Rating:
5.0

First Tried to rent the truck from: Hp Car Accessories & Atv Sales 414 E Tyler St Athens, TX 75751 The guy was rude, combative, and insulting. Thought he was going to come around the corner to fight at one point. He is a very poor representative of your company. The other locations I dealt with were fantastic.

Anthony M 
Rating:
5.0

Excellent customer Services.

KIEWANDA H 
Rating:
5.0

very good experience

Henry K 
Rating:
5.0

Very satisfied with experience!

LARRY H 
Rating:
1.0

This agent was rude and didn't take responsibility for the issues.

Curtis B 
Rating:
3.0

Customer did not leave a comment.

Walter L 
Rating:
5.0

Very helpful an friendly

cliff w 
Rating:
5.0

Customer did not leave a comment.

BRUCE G 
Rating:
1.0

The address on file is incorrect and you have to drop off way on the other side of town.

Alexzandria V 
Rating:
5.0

Customer did not leave a comment.

Tommy R 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
2.0

There was dog hair in the U-Haul. The AC went out on the trip to my destination. The mileage I picked up at was not reported correctly and neither was the fuel. I was charged a $15 fuel charge, I brought the U-Haul back with the same amount of fuel I picked it up with. I took a photo of the mileage and fuel gage when I picked up. I was supposed to receive a call about the charge and never did.

Amanda B 
Rating:
5.0

They need to make sure the truck is full of fuel and tell the customer to do a walk around.

karl g 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Very nice customer service and made this an easy process.

Karla H 
Rating:
5.0

It was very easy!

Cindy O 
Rating:
5.0

Customer did not leave a comment.

DRUE S 
Rating:
4.0

Customer did not leave a comment.

QUINTEN B 
Rating:
5.0

So quick and easy to drop off!

Barbara F 
Rating:
5.0

Nothing, trailer was conveniently and it was easy to hook up and go! 10/10 would recommend going here for a trailer.

Bryce P 
Rating:
5.0

Customer did not leave a comment.

Ruby E 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Customer did not leave a comment.

Henry K 
Rating:
3.0

When I filled out everything online to reserve a truck and added insurance my total showed $858..later on when I checked my email Adams had charged me $933.. this I do not understand

Mike S 
Rating:
5.0

Customer did not leave a comment.

William B 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top