The representative that called me and set location for pickup went above and beyond. I will always use U-Haul for my moving in future!
THERESA F
Customer Reviews for Adams Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Currently, I do not believe anything else needs to be improved.
Joseph CDid not like the mobile check in …so won’t be doing that again
JAMES CI actually couldn't think of anything you could do any better. I was very pleased and impressed with the service and the people. They were extremely more pleasant than all the other people I talked to U-Haul that day trying to rent one Adam Surplus did a fantastic job get me what I needed get me on my way and making sure everything was right. I will use them from here on out even though it's a 30 minute drive for me
Steven HRedundancy in staff training-although service was excellent, one of the employees needed assistance in completing the reservation/check out process; the employee/owner helping the employee had to manage multiple tasks and assist in the process. Everyone was pleasant and easy to work with, my comments are suggestions to help ease the location's workload and are not intended to portray a negative image. Id definitely rent from that location again.
kerry sJust what a refund
amanda rFriendly and good service
David gNothing that we could think of.
BARBARA WExcellent service. Rental was ready when I arrived, with no wait time. Returning the vehicle was simple and charges were accurate. I highly recommend this location.
JUAN CSimplicity was what we needed
Robert BGreat customer service and will use them for all my trailer rental needs. Great place, great people.
Paul MDont charge them for gas that they put back in there.
Sherry BStaff is very subdued until you engage them in conversation. Then, they engage you in all that they have to offer at their location. Helpful, thoughtful and willing to go the extra mile for you.
ROBIN JThe owner was very nice, but the equipments needed some attention. We had a blow out on the driver's side front tire, we informed the guy hooking up the trailer that it looked bad he brushed it off. The braking system seems to have a serious issue ue that possibly has caused damage to my vehicle.
Sandra HAdams made this rental smooth and easy for both pickup and drop off.
Julie HN/A
Jerry GNothing. Great service
JORGE ALet customers know the hours they are open. I drove an extra 50 miles to return the truck the next morning, and still had to do a remote Drop-off. Had I known they were closed, I could have dropped off the truck when we finished the day before.
NANCY MThe trailer had no mechanical issues, but there were cardboard signs and debris inside the trailer that I had to clean out before I could use it. It was definitely cleaner when I dropped it off than when I picked it up, but other than that, the location was great!
James HTold to leave the truck and they would email receipt which they did . The mileage allocation was not enough and I had to pay extra ($7.00) and I drove from the rental site to load and directly to my house with no detours.
Paul HDrop off location guys were great..super friendly and helpful..thanked me for my business and visited..highly recommend
David FGreat service
charles aThey charged me for days I didn’t have the trailer 3 extra days and I only had it one
Deven BVery friendly and helpful people at Adam's Surplus highly recommend
Bill LMy vehicle was not safely secured to the trailer. One strap wasn’t long enough so the wrapped it around the drive shaft next to the tire. Neither of the chains were used. Location I dropped it off at said they were surprised we made it without losing my vehicle. We also had a flat tire and were stranded on the side of the road for 4 hours. Tire tech said the lug nuts were loose on all 4 tires. The tire that blew appeared to be a retread. I will be requested a full refund and filing an official complaint, as they should have never allowed me to leave with the trailer.
Michelle HSmooth transaction friendly folks.
Jeff TNo problems.
glenda oGreat management, no hassles at all, easy access. I would rent from that location
Charles CGreat friendly and helpful service
William LThank you 🙏🏾
Richard HNa
Sherill CEverything was great. Easy to rent after getting on line.
Robert VFast service, easy access for pick up and drop off. Loved the U-Haul app.
HENRY SBest location In athens tx to get a uhaul rental hands down
Dustin MPassengers side window would not adjust. This made seeing difficult.
LARRY PAwesome customer service. My all time favorite place
Bo VFull tank of gas
Andrea WTop knotch service! Got me right in and unhooked!
Michael LArea to park trailers was on an incline. Hard to disconnect the trailer without a jack. AND DANGEROUS Was raining, so can't fault the dealer for not having trailer clean outside. Inside was dirty too though. Had to blow out before using.
Michael HVery professional !!!
Lelia AGreat set up!
Scott HIt would be nice if they connected and disconnected the trailer for you. One tire only had 12 lbs in it.
Ben FFirst Tried to rent the truck from: Hp Car Accessories & Atv Sales 414 E Tyler St Athens, TX 75751 The guy was rude, combative, and insulting. Thought he was going to come around the corner to fight at one point. He is a very poor representative of your company. The other locations I dealt with were fantastic.
Anthony MExcellent customer Services.
KIEWANDA Hvery good experience
Henry KVery satisfied with experience!
LARRY HThis agent was rude and didn't take responsibility for the issues.
Curtis BVery helpful an friendly
cliff wThe address on file is incorrect and you have to drop off way on the other side of town.
Alexzandria VThere was dog hair in the U-Haul. The AC went out on the trip to my destination. The mileage I picked up at was not reported correctly and neither was the fuel. I was charged a $15 fuel charge, I brought the U-Haul back with the same amount of fuel I picked it up with. I took a photo of the mileage and fuel gage when I picked up. I was supposed to receive a call about the charge and never did.
Amanda BThey need to make sure the truck is full of fuel and tell the customer to do a walk around.
karl gVery nice customer service and made this an easy process.
Karla HIt was very easy!
Cindy OSo quick and easy to drop off!
Barbara FNothing, trailer was conveniently and it was easy to hook up and go! 10/10 would recommend going here for a trailer.
Bryce P