I reserved, and a U-Haul representative confirmed the day before my pickup that I was to have a utility dolly, but when I picked up the 10' truck, I was given an appliance dolly and told that was all they had. This negatively affected moving my son to New York, as we had to carry things that would have fit on a utility dolly. Not good business practice to expect me to settle for less than was reserved and previously confirmed.
Anthony M
Customer Reviews for Addison Food Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great
JOSEPH BNothing
JAMES MChose this as an alternate drop off and they dropped what they were doing to help speed everything along .
DARIN Lthey were great, but I prefer a regular U-haul
CAMILLA KI never got the dolly and I was still charged for it. I know it's only $7 but that was my $7.
NOAH BWonderfull staff so nice and helpful we were very pleased to deal with such pleasant people after a horrible experience with the U-Haul truck. Thank you ladies for being so compassionate and helpful!!!!
Ashly DHave it where it lines up with prices you give online wound up paying one hundred sixty one twenty six for 6 and a half hours usage and put on under a hundred miles brought back clean free of any scratches or dents ,dings I wound up getting thirty one dollars and twenty five cents back Laurie Rundles
Laurie RIt was convenient, but their digital equipment wasn’t working to check me out so she wrote down my information. Everything turned out fine.
Stephen MThe location was close to my home and the service was excellent; practically now wait to get the trailer logged in and on my way.
Richard G