Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

191 reviews

4901 NE Minnehaha St   Vancouver, WA 98661

(360) 553-4922

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(360) 553-4922

4901 NE Minnehaha St
Vancouver, WA 98661

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was helpful.

richard J. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

The customer service and friendly attitude was refreshing

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Superb customer service. Thanks for allowing me to extend my rental overnight. It proved to be very beneficial and I would not thought to have asked if not for your suggestion.

CHRISTOPHER L. 
Rating:
5.0

Awesome customer service

PETER R. 
Rating:
4.0

Spoke to the female manager, Josh*s wife, very nice lady. Forgive me,, I*m still tired and can*t remember her name which is on my paperwork. She assured me that Tyler would be checking me out for the pick up and would do a great job. I started the online check in...NO place to click " your online check in is completed...see you at this location , date and time." When I got to Tyler, I would not sign the contract till I verified the mileage and gas level reported on the contract white paper. The 15* truck had dead bugs all over the cab., the current trees dried leaves coated on the window shield wipers. The two equipment pieces were NOT on the truck yet. Time waster. So we went to retrieve the two rented equipment items and a BROOM. Tyler did a great job at clearing the leaves. Asked him if the tires air level and oil was checked? Tyler assured me it was done. When he started the engine it sounded awful/rough. And they had two days to get it ready. I have rented from your corporation at least 8 times. Worrisome, but nice people. Tyler was fun.

Angela E. 
Rating:
5.0

Customer did not leave a comment.

Shantel F. 
Rating:
5.0

This place is awesome and super friendly!

MARIA N. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Mariah M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Nothing. It was exemplary all the way.

Jennifer P. 
Rating:
3.0

Customer did not leave a comment.

PAULA RUST P. 
Rating:
5.0

Absolutely fantastic costumer service. Highly recommend these people running that place.

MONTEGOMERY W. 
Rating:
5.0

Customer did not leave a comment.

Erik U. 
Rating:
3.0

Used 24/7, uhaul couldn't find my phone. I had to download the app. It was a little stressful

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Great service, very helpful. Would definitely recommend

TODD E. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth W. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Perfect efficient service.

SCOTT S. 
Rating:
2.0

Customer service is terrible.

Charlotte D. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

Customer did not leave a comment.

Molly N. 
Rating:
5.0

People were very helpful with the hitch hookup and setup.

Reiner W. 
Rating:
5.0

After the way this entire transaction was treated, from start to finish, I would NEVER recommend Uhaul services. I was disgusted by the lack of customer service.

Gordon H. 
Rating:
5.0

Additional Self Storage was amazing! They were helpful, friendly and absolutely great to deal with. Would recommended them to everyone who needs to rent a U-haul.

Josef Z. 
Rating:
4.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Roberto D. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

No one was available in the office initially and when I called the phone number listed on the rental contract I was answered by someone who gave me run around and attitude and did not seem to want to come check in the trailer. Eventually someone else saw us parked there and waiting for assistance and took care of quickly and in a professional manner.

Garrett P. 
Rating:
5.0

Very helpful and a quick process

Cameron K. 
Rating:
5.0

Josh did a great job getting me set up and heading out quickly. Uhaul trailer handled great and it fit the full size bed, sofa and other furniture easily.

John P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Conrado M. 
Rating:
5.0

Continue your great attude and friendly atmosphere. Best place ever that we rented from.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

Josh did a great job. I never even had to unhook. I drove my car on and then off in Marina Cove. The low deck made this possible too. We never used the ramp!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Rithy H. 
Rating:
5.0

I was great working with Additional Self Storage LLC for my U-Haul truck rental drop off. Very professional and friendly!

Larry R. 
Rating:
5.0

advise your customers to load your uhaul app on yor phone to start with

Duane D. 
Rating:
5.0

Super friendly and efficient staff.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Jayne and Josh are extremely helpful and super-nice.

Marshall S. 
Rating:
5.0

Such a contrast in customer service. They went out of their way to accommodate my needs. Check out was very easy..a live face is sometimes better than technology

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Monte M. 
Rating:
5.0

Very nice couple.

Anthony M. 
Rating:
5.0

Very nice girl excellent service

Balwinder D. 
Rating:
5.0

excellent customer service.

Nestor D. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

The gentleman that handled our pick-up was very nice, did an excellent job hooking up the trailer and explaining everything to us about the trailer. Highly recommended

Bruce F. 
Rating:
5.0

The manager was extremely nice and helpful! Was not expecting to get as good of service as I received. She went above and beyond to make my move easy!

Taryn L. 
Rating:
5.0

Nothing!

Amy M. 
Rating:
5.0

Good business to work with.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Customer service awesome!! Can't remember the lady's name, but she was one if he nicest people ever.

Carol E. 
Rating:
5.0

The couple (Jane and Josh) were very friendly and courteous. Great customer service. The truck ran great and hauled the load with ease. It was easy to drive and really made the move a lot more efficient. thank you for both of them and their service.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHIP S. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL S. 
Rating:
5.0

The flat dollies U-Haul rents should have two locking wheels, so the dolly doesn't move when you are putting something (heavy) on it.

MARSHALL S. 
Rating:
5.0

Customer did not leave a comment.

suzanne G. 
Rating:
5.0

These people have been amazing! They have been incredibly accommodating to my my throughout our move to a new home.

Brian D. 
Rating:
2.0

I had to fix the trailer lights myself and had no help and I still haven't got my refund for my double charge

Timothy R. 
Rating:
3.0

The windshield was dirty. More important, the gas tank was at half full. I didn't know how much gas I'd need, so I had to fill the tank. When I finished, I had just under 3/4ths of a tank. You guys got several gallons of gas for free. The tank should be full, and returned full. That's fair to everyone. I signed up to get the truck from a location on 4th Plain. You all switched pickup locations and didn't tell me; and switched pick-up times. If the new location hadn't called to confirm; I'd been one unhappy camper !!!

bob W. 
Rating:
5.0

Great place to rent a trailer or truck! Awesome couple managing the place too! I will use this location for all of my U-Haul needs in the future!

Donald R. 
Rating:
4.0

Improved signage would help. The location is not readily visible from the street.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Kaylyn P. 
Rating:
5.0

service was awesome!!!!!

Becky P. 
Rating:
5.0

Customer did not leave a comment.

Chad J. 
Rating:
4.0

Customer did not leave a comment.

Wally L. 
Rating:
5.0

Awesome from begining to return !!!!

Michael B. 
Rating:
5.0

Really nice customer service I like it there

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

It was a great moving experience the truck was in excellent condition.

Rodney H. 
Rating:
4.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

Great service and quick

MINH N. 
Rating:
5.0

Very pleased with the entire experience!

Shannon A. 
Rating:
5.0

It was very quick check in and check out. I don't recall the employees name that assisted me but she did an awesome job and was very friendly and helpful.

Scott K. 
Rating:
5.0

I was very satisfied with the service we received.

jean S. 
Rating:
5.0

Customer did not leave a comment.

Duane E. 
Rating:
5.0

I did online check in at this location so I can't speak to their offerings except that they were very friendly on the phone. The truck was dated and clunky but as a third party, that's no reflection of them.

Theodore S. 
Rating:
5.0

Awesome people when I picked up and dropped off.

Robert H. 
Rating:
5.0

Keep doing what you doing by given excellent service

francisca B. 
Rating:
3.0

Location was closed when I dropped off the tow dolly. So I cannot really review the location.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Truck was not clean

Jerry S. 
Rating:
4.0

The truck was clean and ready for me, the staff was super friendly and helpful. The trucks steering needs to be fixed it was very loose and wanted to wander

Michael F. 
Rating:
5.0

Customer did not leave a comment.

debbie P. 
Rating:
5.0

awesome service - thank you

Anita R. 
Rating:
3.0

Customer did not leave a comment.

Kathy F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top