Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

306 reviews

505 SE Hearthwood Blvd   Vancouver, WA 98684

(360) 356-1660

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(360) 356-1660

505 SE Hearthwood Blvd
Vancouver, WA 98684

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Thank you for answering all my questions and watching over my belongings and providing extra your storage lock, with my lock to extra secure my stuff and my son's stuff and my grand babies stuff. Thank you again, I appreciate your service to your storage tenants.

Rachel F. 
Rating:
5.0

Agent was very friendly and made this experience very easy...

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

The truck got cleaner when I finished

Mark M. 
Rating:
5.0

I had to cancel and reserve more than once due to complications. Stephen was gracious and helpful throughout the ordeal....

Terrence Z. 
Rating:
5.0

Amazing help

Jason E. 
Rating:
5.0

Excellent experience, would recommend.

REX E. 
Rating:
2.0

Better staff quicker check out

heather S. 
Rating:
5.0

Both Steven and Tyler were helpful and professional. Went very smoothly. Will use location again.

Mona J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

Customer did not leave a comment.

Garvin O. 
Rating:
5.0

Nothing. The experience was quick and easy.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

TRACI L. 
Rating:
5.0

The staff at this location is wonderful. Such nice people.

PATRICK B. 
Rating:
5.0

Stay the same.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Joann L. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Sweep uhaul and clean ramp. Ramp was coated in mud and dirt.

Tighler W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

The location is fine for a storage facility. It is not fine for returning a uhual due to the narrow entrance. There is not enough room to drive a truck if there is another vehicle of any size leaving or entering the facility

Steven T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Easy! Friendly service

Temple D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Nothing!

Sut O. 
Rating:
5.0

Customer did not leave a comment.

Trevor_Schindler S. 
Rating:
5.0

Nice employees!

deborah S. 
Rating:
5.0

Stephen Schmidt was a wonderful customer service rep

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Tracei S. 
Rating:
5.0

Steve was extremely helpful!

Samuel G. 
Rating:
5.0

Great customer service

Jason S. 
Rating:
2.0

The inside of the trucks floor was sipping wet when picked up. The doors wouldn't close unless you slammed them. The place I picked it up from even had to come out there and said something was wrong with the latch.

Danielle D. 
Rating:
5.0

The contractor site was excellent. The online experience was terrible. Set up my reservation and could not get my account verified. Spent almost an hour with tech support trying to just activate the account so I could do after hours pickup and finally got in. Logged out and went back to it later and the account disappeared again. The agent worked with me at the site to maintain some semblance of schedule and convenience, but without him and his coworker, it would have been a disaster.

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Reza H. 
Rating:
5.0

Customer did not leave a comment.

iLana L. 
Rating:
1.0

The vehicle was dropped off after hours and the gate was closed. Parking was very tight. I would have waited until the next day, but the office did not open until 9:00 AM. Overall, this location and the hours are extremely inconvenient.

Gerald P. 
Rating:
4.0

Customer did not leave a comment.

Francois J. 
Rating:
5.0

Customer did not leave a comment.

desiree B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Friendly staff. Very courtsous. Excellent service.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

I've come to this location a few times over the last 3 years to purchase boxes, tape & mattress protectors but this is the first time renting a truck. Picking up and dropping off the truck was very easy and the employees are always very friendly and helpful, I definitely recommend this place. Thanks!

Jade E. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
3.0

Stephen was seeming very tired and was not very friendly. The process was slower than normal. However, the equipment, price, and cleanliness of facility were great. We will try again!

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
4.0

Fix the computer system upon check-in at the store. Very slow and was printing multiple pages of the same forms in different font sizes.

Gary A. 
Rating:
4.0

We ordered a dolly online but it was not available at the location where we picked up the truck which was very inconvenient. We had to go to another location to get the dolly and get another contract for that item specifically despite requesting them both at the onset.

Matt H. 
Rating:
5.0

We ended up having to rent for 3 days when we were only 2 hours over the time. That was extremely disappointing.

THOR M. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

Nothing, my experience was very easy.

JADE E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

Don't send a customer with a 26' truck to a location that has NO space to park the truck but in the fire lane!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
5.0

This rental experience could not have gone better!! Thank you for your courteous and efficient service.

Dwight L. 
Rating:
2.0

Person behind counter did not ask about ending mileage and did not know if we would be charged additional mileage for farther away drop off location. Not helpful at all.

lorie H. 
Rating:
5.0

I received the truck with 1/2 tank but when my husband brought it back it was full. When I realized this, I asked for a credit and was told that we could not receive that. I would like to request a credit towards another rental.

Rating:
5.0

Super nice people ar the mill plain and hearthwood srore! Thanks

joy H. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
4.0

Have not received a receipt for my recent rental?

Tom G. 
Rating:
3.0

The location didn't want to accept our large truck and asked to go to a new location for drop off.

MATT T. 
Rating:
5.0

The customer service was great!!! I can't think of anything that could help improve the service. Thanks for the great experience!!!

Maryline C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
3.0

Agent was very helpful even though I was scheduled at different drop off location. He saved me having to pay cab fare home. Apologized to him for miss understanding. Explained to me there returning process.

deirdre S. 
Rating:
5.0

Customer did not leave a comment.

Sammy K. 
Rating:
2.0

The inside of the truck was totally filthy there was peanuts all over the floor the windows were dirty with dogs mirrors dog knows there was crumbs everywhere I literally had to wait down the street will because it was soaked in PUP was not a very clean rag I know you haul does better than that

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Pam R. 
Rating:
5.0

Both Tyler and Steven have excellent customer service skills!

susan B. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Easy pick-up and drop-off. No problems at all.

Patrick H. 
Rating:
5.0

Received great service from attendant. He made the rental process fast and problem free.

Karen H. 
Rating:
5.0

I thought the vehicle was in fantastic shape, but I thought the customer service that was provided in getting the vehicle and when returning it was 6 stars. The individual was very accommodating and was very efficient.

Jerry T. 
Rating:
5.0

Great service!

CHARLES G. 
Rating:
2.0

I had a lady pay for my uhaul and they charged her the full amount and they charged me a full amount and I should not have been charged no more than $15 not very happy

Elizabeth C. 
Rating:
2.0

Truck needed washed. Bug splatter on windshield made it hard to see out.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Virgil B. 
Rating:
5.0

The U-Haul representative did an excellent job.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

I had forgot to fill up the gas tank even though we had time but the employee didn't ask us if we had. I apologize but it also cost me more than if I had filled it up myself. I would suggest them asking the customer if they did fill up the tank so it doesn't cost more to the renter and also doesn't make the company have to take extra time to fill it up. My only kinda complaing.

Polly S. 
Rating:
5.0

Customer did not leave a comment.

Dani D. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
4.0

The truck is really really worn out, bordering on unsafe. The steering has a ton of slop in it. It's the worst Uhaul I've ever used

Andy N. 
Rating:
4.0

Truck needs mechanical or replaced.

Fred B. 
Rating:
5.0

This location provides the best customer service I've ever experienced and they want to make sure that every detail is taken care of.

DONALD Y. 
Rating:
5.0

Customer did not leave a comment.

rhoda D. 
Rating:
5.0

Awesome experience!

David N. 
Rating:
5.0

The cab of the truck was fairly dirty.

Dina B. 
Rating:
5.0

Customer did not leave a comment.

Jens A. 
Rating:
5.0

No improvement needed! Steven did an outstanding job, gave great customer service and made the process easy and seamless thank you again!

Don Y. 
Rating:
5.0

Very clean truck in excellent condition.

Beryl C. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
No reviews have been submitted for this location.

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