Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

334 reviews

505 SE Hearthwood Blvd   Vancouver, WA 98684

(360) 356-1660

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(360) 356-1660

505 SE Hearthwood Blvd
Vancouver, WA 98684

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Rosana P. 
Rating:
5.0

Keep up the great work of going above and beyond for customer satisfaction and safety. Thank you Stephen for your patience and your help.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
5.0

Awesome service...thank you so much!

Traci L. 
Rating:
5.0

The manager was very friendly and explained everything. I would you you guys again. Thank You

James H. 
Rating:
3.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

Excellent customer service and cleanliness. We always rent from here when we need Uhaul.

THO H. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
4.0

Customer did not leave a comment.

ORENTHAL J. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

JADE E. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

The woman that checked me in was friendly and helpful. The truck was prepared and ready to go when I arrived. I appreciate the hard work put in at this location. Thank you.

Robert A. 
Rating:
1.0

Well, the truck was clean and everything was fine but being immunocompromised I did not feel safe at all! Here in WA State we have a mask mandate! The mask sign was low on the door and not legible. The employee had on a modified mask that was almost completely transparent and he wore it below his nose. This pandemic is not a joke and he is not taking it seriously! Had he been following all protocols I would have given 5 stars. However, due to the ridiculous and childish behavior exhibited by him not wearing an approved mask nor it being worn properly I would honestly give zero if I could!

DAWN D. 
Rating:
5.0

Customer did not leave a comment.

JADE E. 
Rating:
5.0

Customer did not leave a comment.

JOHN CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH P. 
Rating:
3.0

Change the office air conditioner's filter because the office stinks -definitely doesn't smell like it's been disinfected….especially with covid. Good for thought

MERESSA A. 
Rating:
5.0

Very close to the apartments. Glad this feature was added to this location.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

ALFRED H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
5.0

My storage location also. Can't wait till things get back to normal and can.pick up equipment more local.

RICHARD G. 
Rating:
5.0

Russ was extremely helpful, and the process went smoothly. Would highly recommend! Thank you for making our moving experience a pleasant one!

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

HALEY P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

Caitlin A. 
Rating:
5.0

Please advertise this location more! Service was above and beyond, facility and equipment were beyond expectation for cleanliness and preparedness

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Thank you for answering all my questions and watching over my belongings and providing extra your storage lock, with my lock to extra secure my stuff and my son's stuff and my grand babies stuff. Thank you again, I appreciate your service to your storage tenants.

Rachel F. 
Rating:
5.0

Agent was very friendly and made this experience very easy...

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

The truck got cleaner when I finished

Mark M. 
Rating:
5.0

I had to cancel and reserve more than once due to complications. Stephen was gracious and helpful throughout the ordeal....

Terrence Z. 
Rating:
5.0

Amazing help

Jason E. 
Rating:
5.0

Excellent experience, would recommend.

REX E. 
Rating:
2.0

Better staff quicker check out

heather S. 
Rating:
5.0

Both Steven and Tyler were helpful and professional. Went very smoothly. Will use location again.

Mona J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

Customer did not leave a comment.

Garvin O. 
Rating:
5.0

Nothing. The experience was quick and easy.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

TRACI L. 
Rating:
5.0

The staff at this location is wonderful. Such nice people.

PATRICK B. 
Rating:
5.0

Stay the same.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Joann L. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Sweep uhaul and clean ramp. Ramp was coated in mud and dirt.

Tighler W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

The location is fine for a storage facility. It is not fine for returning a uhual due to the narrow entrance. There is not enough room to drive a truck if there is another vehicle of any size leaving or entering the facility

Steven T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Easy! Friendly service

Temple D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Nothing!

Sut O. 
Rating:
5.0

Customer did not leave a comment.

Trevor_Schindler S. 
Rating:
5.0

Nice employees!

deborah S. 
Rating:
5.0

Stephen Schmidt was a wonderful customer service rep

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Tracei S. 
Rating:
5.0

Steve was extremely helpful!

Samuel G. 
Rating:
5.0

Great customer service

Jason S. 
Rating:
2.0

The inside of the trucks floor was sipping wet when picked up. The doors wouldn't close unless you slammed them. The place I picked it up from even had to come out there and said something was wrong with the latch.

Danielle D. 
Rating:
5.0

The contractor site was excellent. The online experience was terrible. Set up my reservation and could not get my account verified. Spent almost an hour with tech support trying to just activate the account so I could do after hours pickup and finally got in. Logged out and went back to it later and the account disappeared again. The agent worked with me at the site to maintain some semblance of schedule and convenience, but without him and his coworker, it would have been a disaster.

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Reza H. 
Rating:
5.0

Customer did not leave a comment.

iLana L. 
Rating:
1.0

The vehicle was dropped off after hours and the gate was closed. Parking was very tight. I would have waited until the next day, but the office did not open until 9:00 AM. Overall, this location and the hours are extremely inconvenient.

Gerald P. 
Rating:
4.0

Customer did not leave a comment.

Francois J. 
Rating:
5.0

Customer did not leave a comment.

desiree B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Friendly staff. Very courtsous. Excellent service.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

I've come to this location a few times over the last 3 years to purchase boxes, tape & mattress protectors but this is the first time renting a truck. Picking up and dropping off the truck was very easy and the employees are always very friendly and helpful, I definitely recommend this place. Thanks!

Jade E. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
3.0

Stephen was seeming very tired and was not very friendly. The process was slower than normal. However, the equipment, price, and cleanliness of facility were great. We will try again!

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
4.0

Fix the computer system upon check-in at the store. Very slow and was printing multiple pages of the same forms in different font sizes.

Gary A. 
Rating:
4.0

We ordered a dolly online but it was not available at the location where we picked up the truck which was very inconvenient. We had to go to another location to get the dolly and get another contract for that item specifically despite requesting them both at the onset.

Matt H. 
Rating:
5.0

We ended up having to rent for 3 days when we were only 2 hours over the time. That was extremely disappointing.

THOR M. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

Nothing, my experience was very easy.

JADE E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

Don't send a customer with a 26' truck to a location that has NO space to park the truck but in the fire lane!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
5.0

This rental experience could not have gone better!! Thank you for your courteous and efficient service.

Dwight L. 
Rating:
2.0

Person behind counter did not ask about ending mileage and did not know if we would be charged additional mileage for farther away drop off location. Not helpful at all.

lorie H. 
Rating:
5.0

I received the truck with 1/2 tank but when my husband brought it back it was full. When I realized this, I asked for a credit and was told that we could not receive that. I would like to request a credit towards another rental.

Rating:
5.0

Super nice people ar the mill plain and hearthwood srore! Thanks

joy H. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Juliana V. 
Rating:
4.0

Have not received a receipt for my recent rental?

Tom G. 
Rating:
3.0

The location didn't want to accept our large truck and asked to go to a new location for drop off.

MATT T. 
Rating:
5.0

The customer service was great!!! I can't think of anything that could help improve the service. Thanks for the great experience!!!

Maryline C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
3.0

Agent was very helpful even though I was scheduled at different drop off location. He saved me having to pay cab fare home. Apologized to him for miss understanding. Explained to me there returning process.

deirdre S. 
No reviews have been submitted for this location.

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