Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website is a little confusing and the scanning of the barcode during the return does not work .
Ronald D
Rating:
5.0
Customer did not leave a comment.
Alfredo M
Rating:
5.0
Amazing customer service very clean facility and very clean and great working order of the dolly
ERIC G
Rating:
5.0
Customer did not leave a comment.
CARLOS L
Rating:
5.0
Customer did not leave a comment.
PAUL L
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
MORGAN I
Rating:
5.0
No improvement needed. Very convenient.
VANESSA D
Rating:
5.0
Customer did not leave a comment.
CARL K
Rating:
5.0
Customer did not leave a comment.
ALBERT A
Rating:
5.0
The people was nice but the van was full with hair of some animals and it smells bad
MARIA V
Rating:
2.0
Make sure the rental, is in good safe condition to drive in.
Mike W
Rating:
5.0
Customer did not leave a comment.
SHANNON W
Rating:
5.0
Customer did not leave a comment.
ELBA T
Rating:
5.0
Wonderful service!!!
GARY B
Rating:
2.0
A few of my things were ruined due to the truck leaking. I had nothing in there that was liquid and couldn’t find any source of a leak other than from the rain that entered the truck.
Emily M
Rating:
1.0
Dirty U-Haul , was told three different prices .
Melissa S
Rating:
5.0
Great Customer Service. Joe is excellent to work with. Seamless process
DAVID S
Rating:
5.0
Joe of ADK is awesome!
TROY J
Rating:
5.0
Customer did not leave a comment.
PATRICK W
Rating:
5.0
Joey, was great, very helpful and friendly. I was in and out very quickly.
THOMAS C
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
FIOMA P
Rating:
5.0
Joe makes our rental experience a breeze, such a pleasure to work with!!!
THOMAS J
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Joe provided excellent and professional service!
THOMAS J
Rating:
5.0
Great service A++
Joseph C
Rating:
3.0
In side glass very dirty had to buy Windex and clean it also the Box was not swept out, i did it when i completed the trip. was a pleasure working with Joe, just need to check his trucks for cleanliness.
Randy S
Rating:
5.0
Customer did not leave a comment.
TROY J
Rating:
5.0
Awesome, clear, fast service.
BENJAMIN M
Rating:
5.0
Customer did not leave a comment.
GERALD W
Rating:
5.0
Customer did not leave a comment.
Gregory T
Rating:
5.0
Nothing because you got the best Customer service
MARIA O
Rating:
5.0
Customer did not leave a comment.
Joseph C
Rating:
5.0
Customer did not leave a comment.
MARK E
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Excellent service
DIANE M
Rating:
5.0
Rented to move my daughter to NYC and now moved my other daughter trucks ran great service was excellent and highly recommend U haul
LORI J
Rating:
3.0
Customer did not leave a comment.
Kelvin A
Rating:
5.0
I have done a few short term rentals from Joe.He is a really nice person and I'm sure that I will do more rentals with him.
TROYJAY B
Rating:
4.0
Check vehicle errors noted, ie, tire pressure low and take care of issue
Lisa H
Rating:
5.0
Joe was awesome! Very helpful!🥰
BEVERLY A
Rating:
5.0
Customer did not leave a comment.
HALA A
Rating:
5.0
Customer did not leave a comment.
ERIC G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
3.0
Customer did not leave a comment.
Amanda C
Rating:
5.0
My personal opinion everything about it was good the guy was very friendly thank
Manfredo M
Rating:
5.0
I wouldn’t chants thing very good
WILMER A
Rating:
5.0
All was good really good service
Manfredo M
Rating:
5.0
Nothing to improve there is a physical person here when they are needed and they always have equipment that you ordered
JAHLAL S
Rating:
5.0
Customer did not leave a comment.
STEVEN D
Rating:
5.0
Customer did not leave a comment.
Alex J
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
3.0
Previous user did not return vehicle at scheduled time requiring me to make two trips for pick up. I was pressed for time since appointment in between scheduled pick up time and closing time.? I made it back to pick up location with 5 minutes to spare before closing.
KELLEN R
Rating:
5.0
Customer did not leave a comment.
Nathan R
Rating:
5.0
Joe Is The Best
LEE A
Rating:
5.0
Customer did not leave a comment.
BRIDGET A
Rating:
4.0
Have more to rent.
ALVARO R
Rating:
5.0
Customer did not leave a comment.
PETER D
Rating:
5.0
I was very please with the provision for renting thamk you vwry much.
EUGENE M
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Customer did not leave a comment.
FRANK P
Rating:
5.0
Customer did not leave a comment.
Margaret O
Rating:
5.0
The man that helped us was extremely nice and helpful
Jeremy B
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
5.0
Customer did not leave a comment.
Jason B
Rating:
5.0
The traps on the car hauler were soaked in grease , besides that 8out of 10
Laycee S
Rating:
5.0
Perfect for what I needed.
kevin s
Rating:
5.0
No hassles and easy to deal with!
DALE C
Rating:
3.0
The truck was not assigned to my rescheduled pickup. After driving an hour to pick it up, I had to call and wait for 20 minutes before someone answered to assign a truck to me. The truck had a used toothpick on the seat and Dunkin bag/trash in between the seats.
Haley M
Rating:
5.0
Very pleasant and quick service.
KEVIN J
Rating:
4.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
John E
Rating:
5.0
Customer did not leave a comment.
Bonnie P
Rating:
5.0
Customer did not leave a comment.
Jeffrey C
Rating:
5.0
Joe is the best guy to rent from easy to deal with no issues clean trucks
ZURI B
Rating:
5.0
Customer did not leave a comment.
Jose M
Rating:
5.0
Great customer service? Penske was the worst on my last move
Jon O
Rating:
5.0
Customer did not leave a comment.
Peter O
Rating:
5.0
Customer did not leave a comment.
donald j
Rating:
5.0
Absolutely amazing customer service all I can add is maybe have more dolly’s available.
Deanna F
Rating:
4.0
These trailers need a tongue jack.
I could not lift the trailer to hitch to the truck. Or lift to unhitch from my truck for that matter.
Required 2 people.
LAWRENCE J
Rating:
5.0
Customer did not leave a comment.
andrew k
Rating:
5.0
Customer did not leave a comment.
david c
Rating:
5.0
This has been by far the best company I've dealt with for renting trucks. I'd highly recommend using them!