I realize that this location is shared with a kayak sales firm, which is too bad. The UHaul portion is fine, but is given a bad name from the kayak sales girl. She has NO business being in touch with the public!EUGENEWAYNE B.
Customer Reviews for ADK Kayak Warehouse
(U-Haul Neighborhood Dealer)
Amsterdam, NY 12010
Services at this Location:
- Mon: 10 am - 1 pm
- Tue: Closed
- Wed-Fri: 10 am - 5 pm
- Sat: 10 am - 4 pm
- Sun: 10 am - 1 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Failure was on uhaul corporation for failing to transfer all contract details to new location due to lack of resources and planning. I was a little disappointed because this wasn't the first time I had to travel to get a rental. There was no compensation or discount or anything that tells the customer, "I'm sorry for not providing you the service as agreed to, but I want your business now and in the future by compensating with. . .". This is uhaul coporate's fault and trickled down to regional and then state and then local areas. The vendors can do so much.James S.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.James C.
Customer did not leave a comment.Sandra P.
Customer did not leave a comment.Maria O.
Customer did not leave a comment.David S.
Joe at ADK kayak in Amsterdam is fantastic. He will get whatever you need and answer any questions you have. Super good service there.Frank C.
Customer did not leave a comment.John B.
Pickup/Drop off after hours is very confusing, with contradictory instructions on the U-Haul website and unhelpful customer supportsPeter M.
Customer did not leave a comment.ADAM C.
Price seemed reasonable. Then You charge folks 25.00 to clean the vechicle n gas ? and it was filthy Muddy inside and out on our pick up day cracked chipped windshield on pick up. Had to go to ALBANY to get another uhaul. 1.5 hrs away . USB didn't work. Electric plug didn't work Not happy . And now we get charged for the extra miles driving to Albany ? Charged to clean it and charged for gas ? 3/4 full returned at 3/4 full ? We did enjoy the new replacement van great shape 750. Miles . Everything worked. Used it for 2 week a camping handicap van. Qz air mattress works ! TY for accommodating us with a new van . We will try uhaul again .Jane F.
Good to deal with. I highly recommend this business.Frank C.
Customer did not leave a comment.CHRISTINE C.
Nothing at all. The service is always wonderful and everyone is so nice to deal with. Always very nice to talk to and always great customer service.KimAnn S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.DAVID R.
I use this location fairly frequently, as Pete is so easy to work with.EUGENEWAYNE B.
Everything as promised!John H.
Customer did not leave a comment.STEVENMICHAEL F.
Customer did not leave a comment.SAVITRI S.
Great customer service. 👌Paul O.
Really needed a car trailer after hoursâ€¦. Manager was awesome and came in just to help me out. Thank you!Brad B.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.Cassandra C.
Owner/manager was extremely helpful when we had to make some adjustments to our reservation due to delays in our move. Much appreciated!!Clyde S.
Customer did not leave a comment.Ted H.
joe in amsterdam n.y. was great. sold us some moving materials, and instructed on the truck. the truck ran great. thanx, jacquesJacques L.
Very convenient pickup and drop offMatthew T.
Customer did not leave a comment.ANTHONYO D.
Great service and experience!John H.
Customer did not leave a comment.Sharon K.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.Cameron S.
Customer did not leave a comment.RIOANNE ELIZABET B.
Customer did not leave a comment.GAILM P.
As far as I'm concern all is great specially the customer service people there.LOTTIE Y.
Customer did not leave a comment.JOSEPHANTHONY R.
As always excellent A+++++ service . Made my move super easyJOSEPHA T.
Customer did not leave a comment.RICHARDW W.
Everything was exceptionalJOHNW T.
A man named Rob, who claimed to be the "owner" of the company was very rude and very unprofessional. Used profanity, as well as harassing me while at work.LAURENIRENE C.
Customer did not leave a comment.WALTER M.
This was THE most smooth and quickest pickup at a UHaul location ever. This guy knows what he's doing! Additionally, the vehicle had the fewest miles of any I've rented from UHaul yet and was mechanically sound.DANIEL L.
Customer did not leave a comment.MICHAELROBERT A.
Customer did not leave a comment.ANDRZEI G.
Accommodating and efficient.Nancy B.
The online check-in to pick up the truck was horrendous!! 48 minutes to complete and even then was completed with a local UHaul person on the phone. The hold time was quoted at 15-20 minutes and I hung up to call the local guy at 28 minutes. The online â€œpick-upâ€ process is horribly ineffective. Wouldn't allow it to contact MY email or cell, even though they are the contact numbers I used for the reservation; instead used my wife's number/email for verification, who was home and sick! THEN it wanted â€œcustomer verificationâ€ and wanted me to list contact information my my employer, a photo of the lease (which using the screenshot of the agreement was NOT an option), or my PASSPORT number!!!??? WTF. The most frustrating 45 minutes I've had in a long long time. If there was another alternative for rentals, I'd use it in a heartbeat. Why can't we just walk in, give you my license and credit card, and drive away?? Online BS is not at all easier nor more convenient!Mark C.
Excellent service made my move fast and easyJOSEPHA T.
Excellent Service, Very Nice Guy at the counter A+Erica M.
Customer did not leave a comment.HALLIEA E.
Customer did not leave a comment.Sviatoslav B.
I rented a small truck to make a quick move in town. The owner was courteous and helpful, made sure the truck was ready when I came in to pick it up, and had me on my way in just a few minutes. I'll be back to this location for future rentals. Rentals with other companies were long and drawn out.DONALDT JR T.
Customer did not leave a comment.Mirayda Q.
Customer did not leave a comment.JAMESA L.
Over charged me now have to get a refundMegan B.
Everything was really flawless, from the ordering process on line to the return. Joe was a pleasure to work with, he definitely went above and beyond to make this rental experience the best it could be! I will definitely go to him for all my rental needs.Stephen M. R.
Nothing everything went smooth Very friendly service and nice place to do business with.DEBORAHANN B.
I wish I could have had a few extra hours without paying for a full day. It worked out fine for meMARYM G.
It was a great experience. I will definitely be back .The guy was very friendly .it was very easy and fast to rent the van.MELINDAA T.
Excellent A+A+ A=Christine A.
Customer did not leave a comment.ROBERTANTHONY A.
The service was great, very friendly person to deal with, I would highly recommend this place for your uhaul & kayak needs.RANDALEDWARD S.
The engine light was on which made us worry a bit. But the truck ran fine. The process was easy. I cannot think of anything that could improve the service. Thank you.Diana H.
The cargo van that I rented was a piece of shit. You need to invest in tires!!!! I will not rent this again and would not recommend this for anyone looking to rent. This was a waste of money. Extremely disappointing.jillian F.
Customer did not leave a comment.Grogory E.
Fast efficient and very nice people.ERICKENDAL G.
Customer did not leave a comment.Dan K.
The service was excellent and I loved working with the Manager of this location. However the unit I rented was filthy and leaked water all over my beds, and kinda ruined them. Again, my problem was with the trailer itself, not the location where I picked it up. That's more on uhaul than these pick up locations.ALEXANDERJ S.
had to wait 1/2 hr for previous renter to return truckHARRYJ M.
Nothing Joe is awesome, professional, friendly sends you receipts quicklySTEPHENJ M.
I've used this uhaul location numerous times. It is always a great experience, easy to pick up, drop off, clean and use the equiment. Thank you!EDWARDM C.
Customer did not leave a comment.CRUCITA A.
you have a leak in the truck which makes my 3 mattress and my furniture got wet due to the rain water come in the truck Poor equipmentMOHAMMADA A.
Customer service at this location is top notch. I have referred several people to this location in Amsterdam. Thanks again, and I'll see them again tomorrow.Mark M.
I rent here all the time, the owner is great! I was having trouble with the AP, and getting things going right on my phone, he switched me to a staffed location to pick up and had a Truck ready for me earlier than I originally could get online. This saved me precious time. It's very rare today to have someone go that extra mile to make your life easier.Philip P.
Wrong trailer, wrong time, wrong place. 3for3.NORMANJ S.
Customer did not leave a comment.H. Kevin S.
Customer did not leave a comment.CAROLA C.
Customer did not leave a comment.Angela M.
Customer did not leave a comment.Andrea M.
The total experience was A++. Thank you!MARYANN W.
Joe is great to deal withMichael A.
Customer did not leave a comment.ROBERTE B.
Very helpfulARTHUREDWARD M.
Have a truck ready for your customer at their original locations and don't make them wait 2 extra hours after driving 40 minutes away to pick up their truckAshleigh L.
Customer did not leave a comment.DOUGLASGARTH R.
Customer did not leave a comment.CYNTHIA G.
This rental was ok, just had an issue with returning it after hours. I guess it was under a different phone number but I got help when I called. Did have a lot of issues prior to renting. My order was canceled on me the day before I needed it. I was told there was nothing in the area which was a lie. I found several other according to website. Ended up calling and speaking to a representative and she told me some other options to help me out.MELANIEV D.
Customer did not leave a comment.ROSEMARIEL T.
I don't know, it seems that you have it all under control. Maybe, have a 4 wheel drive pickup available.MARKBERNARD M.
The gentleman that helped me was very helpful and super friendly. Will definitely recommend this location to all that need a uhaul rental.SARA-JAYNEANGELA K.
All goodarmando B.
If the hours were earlier on opening it would be better.David G.
Extremely professional, always a pleasure. Thank youManuel B.
Customer did not leave a comment.ROBERTJ F.
The location itself is always good to deal with and they're very friendly! Unfortunately, the truck we rented was very dirty inside and smelled like cigarettes... I'm assuming whoever rented it last was smoking inside of it and wasn't a very clean person. Besides how dirty and bad smelling the truck was, everything was great!Cody Q.