Customer Reviews for Advanced 1 Stop Service & Sales
(U-Haul Neighborhood Dealer)

343 reviews

686 Squier St   Thunder Bay, ON P7B4A8

(807) 346-4410

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(807) 346-4410

686 Squier St
Thunder Bay, ON P7B4A8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The receipt is absolutely horrible. It does not have a total price. Why not make it simple, and like pretty much any other business, and have the bottom line indicate the total price.

RICHARDDANIEL D. 
Rating:
4.0

Customer did not leave a comment.

RUTHI M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

PERRYA S. 
Rating:
5.0

Absolutely the best place to deal with. Friendly and very helpful.

William Hugh B. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
4.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

The interior covering was hanging down Looked like it was torn off?

DALE M K. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

nothing

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Excellent service. Continue this service you will be a success. Thank you. Take care and be Safe

BRUCEA V. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

SYLVIAI S. 
Rating:
5.0

Customer did not leave a comment.

NELLIE R. 
Rating:
5.0

Customer did not leave a comment.

Abdelhameed A. 
Rating:
3.0

It was a bit expensive--you could rent a truck for the same or similar price of $138 and you wouldn't have a governor on the truck or to take pictures of everything when you take it back

Robert S. 
Rating:
5.0

Customer did not leave a comment.

THERINJADE R. 
Rating:
5.0

Customer did not leave a comment.

ANSHUL J. 
Rating:
1.0

As above. You messed up our reservation and the collection of the trailer and u made us feel like criminals. Never renting from you again.

Robert M. 
Rating:
4.0

Description of the location of where to pick up and drop off keys could be more specific. That was the only time I was confused on the mobile pick up was where to find the keys and where to drop them off.

Nevada P. 
Rating:
5.0

Employee took trailer off my truck and put it away.

Luc B. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
3.0

NA

Shane A. 
Rating:
5.0

Customer did not leave a comment.

Hitesh Y. 
Rating:
5.0

Customer did not leave a comment.

CAMERONIAN R. 
Rating:
5.0

Good job, the staff was excellent to deal with; very professional.

J-ALAINM P. 
Rating:
5.0

Great service, was quick as well to pick up. Very friendly!

MICHEALA K. 
Rating:
1.0

I didn't get the Dolly I ordered, I was charge for after hours services even though I returned my U-Haul within the time I stated I would return it. Locations lock didn't lock back up after you put the keys in. Nobody knew what was going on at this location with orders. This was a terrible experience, would go to another company way before considering you guys again

William D. 
Rating:
5.0

Great service at the location but UHaul should offer 4 wheel drive trucks as an option

Jonathan T. 
Rating:
1.0

Absolutely despicable sanitation standards, especially during COVID-19. Interior was not even close to being cleaned prior to hand over. Still coffee stains in the cup holder! Would have loved to complain more but was already a day late due to the vehicle being damaged before hand and had to get going (and this was the only uhaul in Thunder Bay!). Pretty rattled.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Ian H. 
Rating:
4.0

Customer did not leave a comment.

W-RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MARKHAMJ W. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
1.0

pickup was as advertised expect for having Arizona plates which caused massive amounts of harassment by citizens when driving in town. Also we believe our personal information was compromised and given out without it cause , the location of pickup was easy that's a plus , owner seemed friendly but always to busy with the automotive shop for any U-Haul business

Adam P. 
Rating:
5.0

The young fellow that waited on me was very outgoing and helpful, even suggesting that I try the other outlets to get what I needed. In the end I ended coming back to him because of a change in plans and he ended up serving me. A very helpful young man.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Everything met my expectations with all the restrictions of Covid 19

John K. 
Rating:
3.0

Customer did not leave a comment.

darin M. 
Rating:
5.0

The guys at the pickup location were excellent! Very helpful and friendly especially under the circumstances with COVID19.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Only issue I recommend isn't to the squire street location but to uhaul website IT. Hit a snag trying to self dispatch and the site glitched and didn't send me any text or email to follow. Luckily the guys are this pickup location were patient and helped every step of the way.

Timothy B. 
Rating:
5.0

Mark was very helpful and he made the experience very pleasant.

Jacob P. 
Rating:
5.0

Due to the lockdown they were very cautious but got us going. As far as improving maybe some go go dancers with Herb Alpert playing on a big screen would have really impressed me. Cheers

Antonio B. 
Rating:
2.0

Customer did not leave a comment.

Meagan H. 
Rating:
3.0

Very good service from young man that waited on me. Thank you!

Ann Korkola K. 
Rating:
2.0

Customer did not leave a comment.

robert O. 
Rating:
1.0

I submitted 2 complaints regarding this order. One is regarding one of the employee racially profiled me, threatened me and misbehaved to me. As a revenge they charged me extras. Waiting for the resolution

Noble T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

This location was good but truck could use better winter tires as it was stuck multiple times on very little snow and truck slid around from no traction..... Canadian winters require better tires!!!

Karry-Ann B. 
Rating:
5.0

Very helpful and positive drop off. Great guys at Advanced One Stop

Richard M. 
Rating:
5.0

Wow, what an experience! The staff at this location was top notch! The manager was hilarious, and quick as a whip. There was also a young man working the desk, very knowledgeable and polite. I am absolutely going back to this location next time I need to rent a uhaul, or need any kind of mechanical expertise or service. Keep up the amazing work guys!

Jason H. 
Rating:
3.0

Windshield washer non existant when pickup

Kylie G. 
Rating:
5.0

Customer did not leave a comment.

ROGER N. 
Rating:
4.0

I ordered a 10' truck but uHaul tried to give me a 15' one. This was NOT an upgrade as I barely had enough things to fill the smaller truck. At the pick up location they were able to provide a 10' truck but the delays that morning cost me time and money since we cluld not load until 11 am.

Nicole E. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Aok

Nina C. 
Rating:
5.0

Crowded parking lot, however that means they are doing good business. Friendly and knowledgeable staff.

Stacey S. 
Rating:
5.0

The owner/staff at the pick-up location were great! Very friendly and easy to deal with and stayed open a bit late to accommodate our late flight into Thunder Bay. Overall a great experience!

KIERAN B. 
Rating:
5.0

Very friendly and helpful staff. Will highly recommend. *****

Wendy G. 
Rating:
5.0

Vic and his staff were awesome ??! Would highly recommend his location for u haul?????

Jen W. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
2.0

Hours suck! Rarely answered the phone during business hours! Did not return messages! Was told by Mark he would call me back! Never did! I had to follow up! Extremely poor or next to no customer service!!

pat L. 
Rating:
5.0

The staff was knowledgeable and friendly. The response was very quick.

apparao D. 
Rating:
3.0

Uhaul didn't have truck size I ordered so had to go smaller and yet price was way higher. Took an hour to straighten out. Didn't have moving blankets I had reserved so had to drive across town to get some from another location

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

jan M. 
Rating:
5.0

Seamless. No trouble picking it up. I would have preferred a tow dolly

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Very good service here, friendly staff.

Christa M. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

longer office hours, especially opening sooner in the morning for the early start

Robert B. 
Rating:
5.0

The eventual pickup location of A1 advanced one stop service was absolutely exceptional, I will definitely use that particular agent again. Now, that being said, while he worked out something in the end with the area management for us to get our truck for our move, ricks auto sales, definitely needs the uhaul franchise to invest in his establishment to get him updated equipment and software and payment terminals. If the franchisees don't have the correct equipment, how can they be expected to handle all traffic sent their way.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
3.0

Customer did not leave a comment.

Lori-Lynn Y. 
Rating:
5.0

All was Perfect

steve K. 
Rating:
5.0

The location was awesome. However, UHaul Dispatch in Winnipeg screwed up my reservation and the guaranteed equipment was not available. As a result, the location had to make an equipment substitution.

Stephen W. 
Rating:
5.0

Friendly helpful service.

Henry B. 
Rating:
5.0

No suggestions.

Owen E. 
Rating:
4.0

Customer did not leave a comment.

Marcel V. 
Rating:
3.0

Big mix up with booking. Almost didn't get a truck. Issues with gas returning. Will choose a different site if there is a next time

Charles S. 
Rating:
4.0

Better inspected equipment would be nice, there was minor quality issues with the rented equipment

mitchell B. 
Rating:
3.0

Location is at a very busy auto shop Parking lot is full with no parking for Uhaul customers. Making it difficult to pick up unit But people are friendly and efficient.

Darryl M. 
Rating:
1.0

Not 100% A1 Auto's fault but I would not recommend UHaul to anyone. This booking system is terrible. It quotes you for 24 hours online and reverts you to a 4 hour booking... only to find your vehicle wasn't even reserved and it was given away. A1 made it right in the end but in a world where convenience and transparency through online services are a must, UHaul is a decade behind.

Ryan N. 
Rating:
3.0

I had no issues with the truck. However, I paid for an appliance dolly to help with the move. Not only was it so rusty that it left rust flakes all over the carpet in my new office, but the strap didn't come with the cranky mechanism, rendering the dolly practically useless. Since the venue was closed during the time I rented the vehicle, there was no way for me to remedy any of this.

SANDI B. 
Rating:
5.0

Very helpful, great service

Valerie W. 
Rating:
5.0

They were very good and in fact said the trailer needed the bearing replaced before the next trip

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

oleg S. 
Rating:
2.0

Parking at this location was minimal. Everything was very crammed and it was hard to maneuver in the lot.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
No reviews have been submitted for this location.

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