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JENNIFER C
Customer Reviews for Advantage Auto & Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff at drop off
Jerry GExcellent overall experience
Jerry GHigh mileage rate and grumpy attitude on worker
EMERSON MGreat service
KENT NThe guys at Advantage auto and trailer are excellent. I had a uhaul reservation with little chiefs uhaul in Brandon, and they weren't able to help me. Advantage was able to get me on the road in time for my appointment. Will only be booking with Advantage Auto and Trailer in the future!
DANIEL KNA
DARREN HI booked the van in Winnipeg 3 weeks before pick up time and i was asked to pickup from Brandon in less than 24 hours before my trip. I was literally punished and wasted my resources and time during the trip to Brandon. On getting to Brandon, I realized there a multiple vehicles of the same size in Winnipeg.
david aVery accessible location and helpful staff.
GERARD PGrounds well maintained, snow clear, large easy to manoeuvre. Helpful staff
Gerry PI booked to use for one day and then I was made to book for another day pay extra and rearrange my schedule to pick up. Not happy with doing that. If I had to pick up I should have not had to pay extra for the trailer and extra taxes.
Sharon CNice place to book the equipment friendly people there and helping me a lot with the question that I had
GERMAN BHelp.
Pamela DThe customer service at Advantage Auto and Trailer Sales was amazing. I booked online and picked up in person, and everything went smoothly.
CHARLES FAll good
NICOLAS MNothing. Location and customer service is awesome. I’ve used them 3 times now for moving and never a problem.
TROY EI dropped off after hours
Christopher HHave a truck available in the city that it was booked and it cost an 700 extra to move.
Priscilla SCruze control. High to get into. Truck ran smoothly. Was a pleasure to drive. Thanks for the advice on getting us started on our journey start to end. As Seniors it was a pleasure
henderson gWorst experience ever your app kept kicking me out. I was an hour late from my original pick up time.. I put gas into the vehicle to the line and I was still charged an additional fuel charge. When I went to return, I could not return was hung up three times when I tried to call customer customer service. Worst experience ever will not be back. Will tell others about the lack of customer support and services. Because even after all of the complications, no one has reached out, apologized or even offered me any type of compensation. Please enjoy the additional $30 you charged me for field because that is the last of my money you will ever be getting.
Kali Mgood place, friendly staff
ANATOLIY VWould be easier if vehicle was full of gas so would be easier to make sure same gas fill was there.
Gregory TWaited 1 hour for keys Mobile app wasn’t user friendly Crashing and frozen Paid for that were not inside truck Horrible experience
Jenessa KBy far the best U-Haul dealership I’ve ever dealt with.
Dwayne KVery poor organization and poor communication personnel were miserable to deal with
James cCalled prior to picking up the trailer to ask a few questions about tie down locations and door sized. The guy on the phone was rude and had very poor customer service skills. At the time of pickup the guy that helped me process my paper work was all right. Just off putting dealing with the place once they were rude to me once already.
Keaton Wgreat customer service
Cyril LI think the app and online pick up for the keys was insanely ridiculous and did not work. Took over 40 minutes go get the keys and howd to talk to 3 different people to get me the help . The the ladies on the phone were not friendly more annoyed sounding. Getting keys and the truck should not be that hard to get. I honestly was very disappointed in trying to get the keys online and app and customer service.
David KThere was a small leak in the mom’s attic and a few of our boxes were wet. Nothing ruined but it was mentioned to the gentleman who did our return so hopefully they fix that. Overall though everything was good including the service.
Tracy MRight tail light stopped working halfway through the trip…
James GHello, 1-My location was at 2005 Tracey Street, Brandon 2-I had booked a 10' truck for 10:30 AM at 2025 Lyndale Dr, Brandon, MB R7A 7K9, which is 500m from my location. 3-I reached out to them at 10:30 AM, but they didn't have a truck. Customer service found another location (770 Highland Ave, Brandon, MB R7C 1A7) which was 9km away from me! 4-I had to pay 1 hour extra to my labor ($40). I had to pay for a round trip taxi, totaling $25 + $25, to get to and return from the new U-Haul location. 5-Additionally, I had to pay an extra $15 to U-Haul due to the cancellation of my initial booking. None of these issues were my fault.
Navid KVery easy and fast
LIJUAN ZNo issues, staff processing order was friendly and helpful. No issues at all.
Tyler BHave a spare tire on the trailer. Its essential on long trips and prevents leaving people stranded waiting on help if they even have cell service where they are. Or at least offer it at an additional cost but it not being an option at all is a serious issue.
Bernd SGreat service
jack jEasy drop off after hours. No problem.
DAVID HBooked a 5x8 enclosed trailer. A couple days before pick-up I was informed that the trailer could be picked up 2 hours away from where I live. Why would I want to drive 4 hrs to pick up what was agreed upon weeks before? If there was an alternative to Uhual in my area, I'd give them my business. This is not the pickup locations fault. Asked if any other equipment was available and received a 4x8 that was very dirty when picked up.
Gordon WI disappointed with the vehicle, That truck need a wheel alignment, Because i tired so much but truck steering everytime goes on right side.
Nihal MJust double check connectors. The brake release and safety chains were also getting too worn.
TIFFANY wToo far from my place, it should be all around city
Marian II spoke with 2 Uhaul customer representative on 2049879510 phone and I had an absolutely horrible experience with them very rude and disrespectful behavior
Muhammad FStaff was great and everything went smoothly. Thank you
Nancy FNo improvement needed. Very pleased.
Yvonne BFriendly staff, very efficient.
Brandon MBest and cleanest uhaul distributer I have used with you. Will use exclusively from now on.
Landin ROvercharged me
Chelsey T