Customer Reviews for Advantage Auto Sales & Imports
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great owner to work with for me, I was a walk in

Rating:

3.0

When I rented the truck I told them I needed it until April 25th. When I picked up the truck the date said the 24th. He said no problem I wouldn’t be charged any extra. Then of course I still dropped it off early the day it said the 24th and was charged an additional $40. I’ve wrote twice and sent proof of the contract and no one has reached out.

Rating:

1.0

They said I returned it to the wrong location when I didn't and also said I had for 2 day when I only had it for a couple hours

Rating:

2.0

Person at drop off didn’t say much.

Rating:

1.0

I was totally jacked around on 3 different trailers. Not helpful at all.

Rating:

2.0

I rented a dolly that was not provided. When I called to inquire about a refund, I was told he would reach out to the manager and get back with me, never received a response back

Rating:

5.0

Drop off was simple and fast!

Rating:

2.0

I reported what was wrong with the truck. The person in the office acted like they didn't care when I returned the truck.

Rating:

5.0

Simply easy!

Rating:

5.0

Na the whole experience was excellent and saved me so much time!

Rating:

4.0

it was all good

Rating:

5.0

From reservation to return, everything was easy and smooth. Stay the course

Rating:

1.0

The auto sales person that helped me get squared away forgot that he put my license into his drawer. I was thinking that it was standard protocol to do that and then return it once the U Haul is returned, and maybe that is the case. That being said, I got a voicemail from Craig saying that they still have my license and that they close at 2pm (I was using the U Haul on a Saturday). I do want to point out that I’m in the process of getting my license renewed so I have a paper copy of my new license but this would not have been an issue if I was able to pick up the u haul from the original Loves Park location that I had chosen (closes at 7pm), which is much closer to where I was moving out of. It’s a big inconvenience because I start my new job in a new city the same day that the auto sales place will next be open so now I have to figure out how to get my license back. I don’t plan on getting pulled over by the police but if something were to happen between now and when I can get my license back, I’m going to have to explain to the officer what had happened and that would be very unfortunate. I left a voicemail asking to get back to me to figure out an alternative plan, and hopefully someone can pick it up on my behalf but I’m just dumbfounded at the situation. At least let me know as I’m leaving so I can be prepared to account for the closing times. If it has to be me picking up the license, now I have to wait a whole week to get it back.

Rating:

1.0

There was not anyone on location as it was closed. But it was very convient to be able to do everything online and still be able to drop the truck off Location was definitely not an expected location to be.

Rating:

5.0

The online method to have the keys ready was confusing. I didn't see anything at the site where that method was being utilized.

Rating:

5.0

When a customer like myself returns the equipment early you could provide them with some form of a discount. I reserved a 4×8 trailer a month in advance .The day before I was scheduled to pick up trailer.they informed me they didn't have one and compted me with the next size larger which was nice but overkill for what I really needed.That being said their facilities need to honor reservations.

Rating:

5.0

Great customer service. Very nice to work with. They were easy going, and still professional

Rating:

4.0

Better instructions on using app with pickup. Didn’t know there was a text involved with pickup. Also the app freezes on every new window.

Rating:

2.0

There was a crack in the windshield and the trolly & blankets I ordered weren’t in the truck. I called the day before to confirm my order and never heard back. I’ve never used this location before and I would NOT recommend it. I’ll stick to my old place.

Rating:

5.0

Thank you for understanding. Very pleasant

Rating:

5.0

Good communication w/ Craig the day before, w/ Tim the morning we picked it up; good/helpful guy

Rating:

4.0

The straps that hold the car to the trailer over the tires were to short for my vehicle. ( stock jeep rubicon). I had to use my own straps. It would be nice if someone would lubricant the ratchets and tighten the wheels . Check air in the tires?

Rating:

5.0

Drop off was unbelievable Very happy with the location drop off. Very close behind my house.

Rating:

4.0

Friendly and professional. Positive experience.

Rating:

5.0

Nothing. Just keep offering the quick efficient services

Rating:

5.0

Excelente servicio aparte que el vehículo está en muy buenas condiciones..

Rating:

5.0

There was very helpful and nice people

Rating:

1.0

I returned the truck with the correct amount of gas indicated on the receipt, infact more than I started with. I even explained to hom that it has the correct gas in it. Then i get the final bill with an $11 charge for gas. They did not answer the phone probably due to christmas eve. I need a refund for the gas! The place was easy to find, the person there just wasnt very friendly, and did not pay attention to any details.

Rating:

5.0

Charging a $1.19 a mile is high. It should be more in-line with corporate/government re-imbursement rates plus a small margin. A good number would be .72 per mile.

Rating:

1.0

Rent a vehicle with two working headlights

Rating:

3.0

I was disappointed/aggravated when trying to drop off at Forest Hills Rd location and was turned away because they don’t accept one way rentals.

Rating:

5.0

Nothing really everyone was nice they explained everything very well I showed up they got my out quickly

Rating:

3.0

Inconvenient hours. Had to return online

Rating:

5.0

Got a brand new 26 foot truck. Experience couldn't have been better.

Rating:

5.0

Have a light in box that you can use when truck is off, mine did not and had most night unloading

Rating:

4.0

Bigger office so people don’t have to wait outside

Rating:

5.0

I rented twice in one week from this location. Everyone was friendly, I would recommend this dealer to everyone.

Rating:

3.0

It was a bit confusing when I got there... One is a Used Car sales lot and "ACROSS" the street is a Uhaul "lot" and I was concerned about being charges with $ for parking at the wrong place so after dropping off, I ended up walked "ACROSS" the street to drop off the key.

Rating:

4.0

Very nice customer service even though the other location messed up my reservation, the owner/manager figured it out and got me on my way!

Rating:

5.0

Nothing to improve on. The transaction went very smoothly. Personnel was professional, friendly, knowledgeable and kind.

Rating:

2.0

the actual final dropoff was excellent , the first one was not . the lot was crowded and they wanted me to back the trailer when there was no room she send me to another location that shut down no longer in business , traffic sent me to a uhaul dealer and the refused to take the trailer, finally they found someone that was actually helpfull , advantage auto sales .

Rating:

3.0

Despite having a reservation, staff were not expecting me, did not know about my reservation, and could not print, or find my documents. This delayed my trip, by spending more time figuring out, what should have been already pre-arranged.

Rating:

4.0

Include ordered extras (the furniture blankets)

Rating:

1.0

Communication was awful - got to place where pick up was “ suppose to be “ then told we had to go pick it up somewhere else’s. Got to that place and no one there , waited on phone 4 different times to get help , then had to drive back to other place to get lock box code? So we could get our truck . No one explained any of this to us before . Very unorganized and not helpful at all. Don’t recommend forest hills unhaul - oh and when we went to pick up truck they closed at 2 on a Saturday which we didn’t knows . Who closes at 2 on Saturday especially U-Haul place to pick up moving truck.

Rating:

5.0

First time picking up from this location and it was a great experience

Rating:

5.0

An employee should be at the facility at the scheduled rental time. Scheduled time was 10, nobody there till 10:15.

Rating:

3.0

I have always use this location, this time there was no truck when I got there as expected and no car hauler as expected. Waited over an hour for them to get a vehicle for me. I already had people that I paid to help load waiting for that hour. Then I was sent to the wrong location to drop it off. I went to the location that was texted to me and there was no one there and the gate was locked so I called you all and they sent me to Chattanooga. The next day I had a $630 charge for dropping it off at the wrong location after I was told to bring it there.