Customer Reviews for Advantage Automobile Investments Inc
(U-Haul Neighborhood Dealer)

1205 reviews

677 Great Rd   Littleton, MA 01460

(978) 800-0440

Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Special Operating Hours

  • 5/9/2021: Closed

Services at this Location:

Contact Us

(978) 800-0440

677 Great Rd
Littleton, MA 01460

Services at this Location:

Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Special Operating Hours

  • 5/9/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The person couldn't have been nicer or more helpful! Best U-Hual location I've been to yet.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
4.0

I live in Framingham and the local u-haul dealers didn't have this trailer on site. It would've been easier to deal local. I didn't have any issues going to Littleton. The people I dealt with there were helpful and friendly. I had problems hooking the trailer to my truck but was able to solve them. Drop off was a problem too, but I was able to remove trailer from my truck. I will be better prepared to deal with these issues in the future.

MARK M. 
Rating:
5.0

* Great people to work with at this location. Not related to this location -- * The scheduling team scheduled my drop off 30 minutes away from my prefered location, which I had to call and rearrange to this location. The scheduling teams need to be more aware of the proximity to where the customer lives. I suspect scheduling and part ordering snafus are due to poor internal operations and quality assurance. * Based on my overall experience, you'll need to deal with hiccups and work through them. But the price is right.

Philip J. 
Rating:
5.0

Holly was extremely helpful and made the whole experience a breeze. Uhaul had us going all over the place for a truck, but Holly zeroed in our best options. She really made it run smoothly for us. Thank you Holly!

CHERYL P. 
Rating:
5.0

Customer did not leave a comment.

MADELINE R. 
Rating:
5.0

Customer did not leave a comment.

EVAN B. 
Rating:
5.0

Customer did not leave a comment.

ROSE MARIE M. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

The experience exceeded my expectations.

Warren H. 
Rating:
3.0

Customer did not leave a comment.

ERIN L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Holly at the desk was so helpful. We will definitely be back in the future.

KEVIN W. 
Rating:
5.0

Kindness, knowledgeable and helpful

Kyoungmin P. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

We arrived after hours to drop off the van, but the entire process was extremely quick and easy. It could not have gone smoother!

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
3.0

Owner was fabulous. Took care of me at the start. I liked that. But then when it broke down and took over an hour to fix I was charged an additional day anyway. Kind of sucked it happened then had to fend for myself the next day because I had to release the movers I had.

Sara C. 
Rating:
5.0

I have used this U-Haul location several times and they are fantastic! Super helpful, quick and easy!

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

Supresh B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA D. 
Rating:
5.0

Excellent service !!!

GREGORY P. 
Rating:
5.0

Holly was extremely helpful for my visit. A+ customer service.

COLIN D. 
Rating:
4.0

The attendant was responsive and able to multi task and was very personable.

jeremy P. 
Rating:
5.0

They tried to do right by how bad the pick up went. Very friendly and apologetic for what happened in North Charleston

Daniel S. 
Rating:
5.0

Very pleasant and helpful staff. I like the folks.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Great service very nice lady

michael R. 
Rating:
5.0

Make sure that the lights work. It was brand new van with 7500 miles on it. The left rear lights were out. I replaced the bulbs and checked the fuses. All good but still nothing. I called road service and it took 6 hours. The guy who came was very inexperienced. I was stuck with a replacement van order. Luckily the Uhaul service center was a school classmate and he fixed it in 10 minutes. What a waste of time.

HAIG B. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

Cost way to much money!!! Not to mention the truck was beat.... ill rent elsewhere next time

TIMOTHY L. 
Rating:
5.0

They were awesome. Set everything up for me. The trailer was really nice and every thing worked great. The people there were simply awesome!!!!

Paul A. 
Rating:
5.0

An easy process that helped me complete my job.

JOHN L. 
Rating:
5.0

Everything went very smoothly.

James H. 
Rating:
5.0

Customer did not leave a comment.

JAKE A. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Sankarappan G. 
Rating:
4.0

I rented a 4x7 utility trailer and while it was clean and a nice trailer I wasn't able to use it. It wasn't clear to me that the 4' wide trailer was only 39 to 40 inches wide and not 4ft (48") a waste of my money :(

Richard N. 
Rating:
5.0

Gentleman met me as I pulled in and directed me what to do. Out of there in minutes

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Charlotte D. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Amazing services.very helpful..

KRZYSZTOF K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Polite and professional staff. I rented a trailer from this place. They hooked up the trailer to my truck and let me know how to operate it since it was my first tile towing a trailer. I returned the trailer after hours to the parking lot. Will come back again for sure. :)

Mehdi Z. 
Rating:
5.0

This is a very convenient location. The staff are professional, efficient, friendly, and clearly they care about their customers.

Robert B. 
Rating:
5.0

Gentleman that helped us was extremely helpful and very nice! You don't see that kind of customer service too often! Such a pleasant experience, we love this location and we have rented from Littleton 3 times now.

Emmanuel J. 
Rating:
4.0

The driver's side sun visor was broken, which was a bit annoying. Also I think the per mile fee is expensive

KEVIN W. 
Rating:
5.0

Great service.

MICHAEL E. 
Rating:
5.0

Excellent customer service. Quick transaction. Highly recommended

Glenn C. 
Rating:
5.0

Just was a bit far from our destination and in the opposite direction, so more driving for us. Everything else was great!

Andrea G. 
Rating:
5.0

Holly is the best customer manager my mother and I have ever interacted with. We felt so cared for by her. Easy drop off after hours too

Frank T. 
Rating:
5.0

Put a tongue jack on small trailers.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Wesley T. 
Rating:
5.0

Friendly reception upon waiting outside before going in the building. The young gentleman was courteous while checking in and returning the van was a breeze too!

Michelle L. 
Rating:
5.0

A small thing - the inside of the windshield was dirty and the morning sun glare was hard to see through.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Excellent and prompt service.

Hetal P. 
Rating:
5.0

Rich was super helpful in the morning when the phone app didn't work for me. He checked me out and got me quickly on my way. Drop off was equally easy, and the woman at the desk was very personable and helpful. I will definitely be back.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Staff was great. Made it a perfect rental experience

Chris D. 
Rating:
5.0

This location provides excellent service.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Judith H. 
Rating:
5.0

Customer did not leave a comment.

ADAMK G. 
Rating:
5.0

Van was in excellent condition

Santo D. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Very pleased with the service and location.

Heidi G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Great service, very thorough!

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Curt M. 
Rating:
3.0

no comment

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

PALASH B. 
Rating:
1.0

Customer did not leave a comment.

Viacheslav B. 
Rating:
3.0

Make the necessary repairs to keeps trucks running well. Also, please notify customers if equipment requested will not be available.

LAURENCE C. 
Rating:
5.0

Customer did not leave a comment.

Ilvete S. 
Rating:
5.0

The phone app didn't work. I was on hold for the U-Haul 1-800 number for 25 minutes and still no answer. Can you spell Penske? That's who is starting to take over your business. Getting The UHaul was great, trying to return it was a nightmare. Lost 1/2 day going to places that don't take trailers and waiting for someone to answer the phone.

WILLIAM M. 
Rating:
5.0

Friendly! Took the time to walk around the truck, explain the equipment, check the things I'd requested were actually there. Suggested adding a roll of mover plastic wrap which proved to be super useful.

DAMIEN C. 
Rating:
3.0

VERY RUDE AND UNPROFESSIONAL WHEN I ASKED FOR A CHAIR TO SIT IN. I HAVE THREE AREAS OF MY SPINE THAT HAVE BEEN FRACTURED AS WELL AS AREAS OF MY LOWER BODY. I WAS TOLD THAT I NEEDED TO BRING ONE MYSELF.

Julie Ann P. 
Rating:
5.0

Staff was extremely helpful during both pickup and drop off

Sara J. 
Rating:
5.0

Customer did not leave a comment.

Noah N. 
Rating:
5.0

It was a perfect service. Staff was courteous and efficient.

dhiraj J. 
Rating:
5.0

The lady at the counter was great and she took time to follow all the steps. She must be the owner of this operation since we don't see these days employees care.

ANWAR K. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
5.0

The moving blankets that were reserved were missing. Overall the people were very helpful though

MOIRAK F. 
Rating:
1.0

Customer did not leave a comment.

Ram K. 
Rating:
5.0

Good customers service

Naomba D. 
Rating:
2.0

Increase. Customer service and promises I could not get online order exactly I should return the truck later

Coskun A. 
Rating:
5.0

Everything was great. Friendly and very helpful staff!! Thanks

John B. 
Rating:
5.0

Littleton MA, UHAUL did a great job

UDay K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Drop off location; handed over keys and left. Very fast and efficient.

Jennifer B. 
Rating:
5.0

the staff at this location were super friendly and helpful

Simon C. 
Rating:
3.0

The actual UHaul site was well maintained, but I had several issues and frustrations with the Truck Share Mobile pick up. It was never mentioned what would be required for mobile verification once at the site, which was very stressful and time consuming. I had even called the day before to check on my reservation, and was told I was all set and checked in, not given any tips on what to bring with me. Had I known about the options for the verification step, I would have brought my passport with me. It should also be made very clear that if you choose to list an alternate contact as verification, they will be called on the spot. That was not clear at all and led to a 25 minute wait period. Additionally, it was very difficult to upload a "dispute" photo as I needed to do this since there was a large paint chip on the front of the vehicle I was assigned. Overall, I think there needs to be more communication in regards to mobile pick up instructions as well as more representatives handling the verification of them so the wait time isn't so significant. It took an hour just to pick up my vehicle when I was in a time crunch for a move.

Edward G. 
No reviews have been submitted for this location.

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