Customer Reviews for Advantage Automobile Investments Inc
(U-Haul Neighborhood Dealer)

2,229 reviews

677 Great Rd   Littleton, MA 01460

(978) 800-0440

Office Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 6/15/2025: Closed

Services at this Location:

Contact Us

(978) 800-0440

677 Great Rd
Littleton, MA 01460

Services at this Location:

Office Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 6/15/2025: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Cellular coverage in the area is very poor. The U-Haul app appears to require a large amount of bandwidth, or the backend processing is extremely slow. If the poor cellular is a problem, a local WiFi access point would be a great addition.

Larison J 
Rating:
5.0

Customer did not leave a comment.

Warren H 
Rating:
5.0

Customer did not leave a comment.

PRATIKKUMAR P 
Rating:
5.0

Not a thing to improve. Fast and efficient checkout and return with friendly service!!

Joseph R 
Rating:
5.0

Best U-Haul I’ve been to and it’s my 10th time moving

PETER M 
Rating:
5.0

Super helpful team.

DWIGHT L 
Rating:
5.0

Good people, excellent customer service

JOHN M 
Rating:
5.0

Excellent experience working with this Uhaul location. Extremely helpful and friendly staff. Equipment is always ready, and they process you and get you on your way quickly and efficiently. I recommend this location !

Eugene B 
Rating:
5.0

Customer did not leave a comment.

Paul K 
Rating:
5.0

truck smelled very musty

PETER B 
Rating:
4.0

In fairness, it was an older truck or seemed so and parked beneath trees, so it was a bit covered in willow or other tree debris. Overall, however, I was satisfied and will rent from the location again.

DAVID S 
Rating:
3.0

Not a huge variety of supplies for purchase or rent. Parking is tough. But quick and easy transactions.

KYLE H 
Rating:
5.0

Everything went smoothly. Staff was very profesional and helpful.

MICHAEL P 
Rating:
5.0

They know their business.

LAWRENCE H 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R 
Rating:
5.0

Staff is very friendly and trailers are super easy to rent from this location - have used them many times. Would absolutely recommend

TREVOR D 
Rating:
5.0

Have used this location several times.....top notch experience, great staff

TODD S 
Rating:
5.0

Great Customer service!

ROBERT M 
Rating:
5.0

Excellent location, great customer service, friendly and extremely helpful. Recommend renting here.

Eugene B 
Rating:
4.0

Helpful on the phone and with return process.

AMANDA G 
Rating:
4.0

Put in a cellular booster so pictures can upload with mobile check-in/out

Christine H 
Rating:
5.0

Customer did not leave a comment.

Warren H 
Rating:
5.0

All good and great customer service

Andrew W 
Rating:
5.0

Excellent and knowledgeable customer service provided by Evan.

PETER C 
Rating:
5.0

I may be a little biased due to my living in the same location but I have rented from other locations in the past and this location is by far the most personable, friendly and welcoming location I have rented from.

ARTHUR B 
Rating:
5.0

Nothing perfect the way it is

EARL M 
Rating:
4.0

Customer did not leave a comment.

EDWARD D 
Rating:
5.0

It was a great experience with a knowledgeable and friendly staff!

John C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

ERNST V 
Rating:
5.0

Rich was awesome, very accommodating and helpful, I would drive out of my way to visit this location again.

KEVIN F 
Rating:
5.0

Keep up the great work

Steven B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Easy check out and check in. Everything was clean and worked perfectly. Great staff!

ALAN K 
Rating:
5.0

This was a very easy place to work with. They answer the phone, which matters when you have a problem, and need to keep the vehicle an extra day! This is a well run shop with courteous, professional people! I would definitely rent from here again.

BARBARA S 
Rating:
5.0

Customer did not leave a comment.

ERIC D 
Rating:
5.0

Customer did not leave a comment.

KENNETH D 
Rating:
5.0

My only complaint is the trailer has no landing gear. I needed to drop it overnight and it took two of us to hook it back up because of the load.

SAMUEL G 
Rating:
2.0

Nobody was present when customer arrived for drop off, until after a wait of 10 minutes. Personnel did not check condition of truck, or mileage, or fuel level while customer was present. Left me feeling vulnerable to U-Haul making false claims about these issues and charging me extra.

BRIAN M 
Rating:
5.0

Rich and Evan are the BEST! They took such good care of me. 26' track and car tow trailer along with 36 blankets were ready to go when I pulled in. Everything worked great. They educated me and adjusted the mirrors perfectly! Love these guys. They've been my go-to location for the past years. Took three moves to get me in my forever home and they were excellent for all three moves. Don't go anywhere else. No nightmares at this location! Thanks Rich! Thanks Evan!

ALYCE N 
Rating:
4.0

Organized, on-time, and helpful. I would use them again.

ROBERT L 
Rating:
5.0

Everyone was very friendly and helpful. Evan took the time to show me truck sizes and trailer options. This allowed me to select the perfect size truck for my moving need. No issues with truck on 200-mile round trip. Very easy return. I would highly recommend this independently run U-Haul location.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Rich was fantastic. Will definitely be my go to guy for rentals from this point forward.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Best Uhaul location ever ! Helpful staff, great place. Highly recommended.

Eugene B 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

ROBERT F 
Rating:
3.0

This was an after-hours drop off so there were no personnel on site so i had to rate the personnel as not helpful (should have an n/a option). The U-Haul App on my phone glitched and caused me to not be confident that my return was successfully logged

William D 
Rating:
4.0

Newer truck

CORNELIUS C 
Rating:
5.0

Excellent staff, they're extremely helpful. Thank you very much.

Eugene B 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Reserving a truck was very easy and picking up the truck was efficient and quick. Vehicle was clean and in excellent condition.

John D 
Rating:
5.0

Customer did not leave a comment.

ROBIN M 
Rating:
5.0

Friendly, professional, knowledgeable, helpful service.... Thanks... I'll be back!

KIRBY R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C 
Rating:
5.0

Westford Florist Floral art by Veny needed a van for floral delivery for Valentine’s Day. Staff was friendly and accommodating. Van was clean and worked out well for the deliveries. Will highly recommend this location.

VIKTOR A 
Rating:
5.0

Holly provided excellent Customer Service.

JOSEPH D 
Rating:
4.0

pick-up and drop off were uneventful and straightforward.

DAVID M 
Rating:
5.0

The managers here are exceptionally helpful. They are very friendly and welcoming, and processed my pickup and drop off super quickly. They really made the process as simple and seamless as humanly possible. They should be commended for their commitment to excellent customer service. .

SUSAN P 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
3.0

Customer did not leave a comment.

ERIC C 
Rating:
5.0

Customer did not leave a comment.

Mary W 
Rating:
5.0

Customer did not leave a comment.

COLIN D 
Rating:
5.0

Rich was very helpful and efficient. He got our trucks ready and we were rolling in no time. Thanks Rich!

CARL T 
Rating:
5.0

Great job with the trailer & trucks.

ANDREW H 
Rating:
5.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

Nice use of app

rubal v 
Rating:
5.0

Customer did not leave a comment.

Albert G 
Rating:
5.0

Customer did not leave a comment.

SUSAN Z 
Rating:
5.0

Front right side tire pressure censor was not working when we received the cargo van, since the tire looked perfectly fine to me. No big deal. The two kids manning the front desk were very helpful and responsive! No sales-pushing for all the unnecessary extras! Love them. would definitely come back to this location.

SHELDON Z 
Rating:
5.0

Uhaul should provide after hours lighting in the parking lot for the location. It was dark, and muddy from an earlier rain.

ROGER M 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
4.0

Location was convenient and well maintained, staff was very helpful and professional It is a very congested site Recommend improvement to layout for 5 star rating

WILLIAM H 
Rating:
5.0

Friendly customer experience. Highly recommend.

SRINIVASAN S 
Rating:
5.0

Customer did not leave a comment.

PATRICK P 
Rating:
4.0

Helpful and friendly operator made drop off very quick and easy.

will h 
Rating:
5.0

Customer did not leave a comment.

CHARLES K 
Rating:
5.0

Got a great deal and everyone was great 😊

GENE M 
Rating:
5.0

Customer did not leave a comment.

MARY D 
Rating:
5.0

Customer did not leave a comment.

JOEL R 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

HEATHER Z 
Rating:
5.0

Customer did not leave a comment.

KENNETH D 
Rating:
4.0

Customer did not leave a comment.

PETER H 
Rating:
3.0

Older truck which ran fine. Cab was not very clean and passenger side mirror would fold out of preferred angle when driven. Had no other issues and rental was efficient and painless. Facility i rent from in Littleton, MA is staffed by nice team and will continue to rent from them ongoing.

PETER S 
Rating:
5.0

Excellent service

Christal M 
Rating:
1.0

Cargo trailer was put on my the uhaul personnel at the time of rental. However, during my travel the trailer got disconnected causing me an family lot of inconvenience. When I called the store for help they were not helpful. Luckily I did not meet with any accident on the highway, The whole experience was traumatic.

SRIKANTA J 
Rating:
5.0

Customer did not leave a comment.

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Staff were friendly and helpful. Easy process

STEPHANIE P 
Rating:
4.0

nice service

daniel r 
Rating:
5.0

Customer did not leave a comment.

NANCY K 
Rating:
5.0

Customer did not leave a comment.

BYRON D 
Rating:
5.0

Customer did not leave a comment.

Brendon C 
Rating:
5.0

Customer did not leave a comment.

BRYAN S 
No reviews have been submitted for this location.
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