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WILLIAM B
Customer Reviews for Advantage Automobile Investments Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented a trailer and it worked great and the staff was excellent to deal with
GLEN FFriendly customer service! Had trailer for me as promised!
PETER GFast effective sign in/ out. They hooked me up FAST! Way better than those giant rental centers!!!!!!!!
ANDREW MWhat a great place
RICHARD DThe folks at this location were great. Helpful and friendly.
JOHN GExcellent customer service. Trailer did the job. Price was fair.
MATTHEW BThe only minor complaint I have is that there was no windshield washer fluid.
BETH IVery helpful and friendly.
NAN DNice staff and very accommodating
ROBERT SFantastic small company. Always go out of the way to support their customers. Highly recommended.
JONATHAN MCellular coverage in the area is very poor. The U-Haul app appears to require a large amount of bandwidth, or the backend processing is extremely slow. If the poor cellular is a problem, a local WiFi access point would be a great addition.
Larison JNot a thing to improve. Fast and efficient checkout and return with friendly service!!
Joseph RBest U-Haul I’ve been to and it’s my 10th time moving
PETER MSuper helpful team.
DWIGHT LGood people, excellent customer service
JOHN MExcellent experience working with this Uhaul location. Extremely helpful and friendly staff. Equipment is always ready, and they process you and get you on your way quickly and efficiently. I recommend this location !
Eugene Btruck smelled very musty
PETER BIn fairness, it was an older truck or seemed so and parked beneath trees, so it was a bit covered in willow or other tree debris. Overall, however, I was satisfied and will rent from the location again.
DAVID SNot a huge variety of supplies for purchase or rent. Parking is tough. But quick and easy transactions.
KYLE HEverything went smoothly. Staff was very profesional and helpful.
MICHAEL PThey know their business.
LAWRENCE HStaff is very friendly and trailers are super easy to rent from this location - have used them many times. Would absolutely recommend
TREVOR DHave used this location several times.....top notch experience, great staff
TODD SGreat Customer service!
ROBERT MExcellent location, great customer service, friendly and extremely helpful. Recommend renting here.
Eugene BHelpful on the phone and with return process.
AMANDA GPut in a cellular booster so pictures can upload with mobile check-in/out
Christine HAll good and great customer service
Andrew WExcellent and knowledgeable customer service provided by Evan.
PETER CI may be a little biased due to my living in the same location but I have rented from other locations in the past and this location is by far the most personable, friendly and welcoming location I have rented from.
ARTHUR BNothing perfect the way it is
EARL MIt was a great experience with a knowledgeable and friendly staff!
John CRich was awesome, very accommodating and helpful, I would drive out of my way to visit this location again.
KEVIN FKeep up the great work
Steven BEasy check out and check in. Everything was clean and worked perfectly. Great staff!
ALAN KThis was a very easy place to work with. They answer the phone, which matters when you have a problem, and need to keep the vehicle an extra day! This is a well run shop with courteous, professional people! I would definitely rent from here again.
BARBARA SMy only complaint is the trailer has no landing gear. I needed to drop it overnight and it took two of us to hook it back up because of the load.
SAMUEL GNobody was present when customer arrived for drop off, until after a wait of 10 minutes. Personnel did not check condition of truck, or mileage, or fuel level while customer was present. Left me feeling vulnerable to U-Haul making false claims about these issues and charging me extra.
BRIAN MRich and Evan are the BEST! They took such good care of me. 26' track and car tow trailer along with 36 blankets were ready to go when I pulled in. Everything worked great. They educated me and adjusted the mirrors perfectly! Love these guys. They've been my go-to location for the past years. Took three moves to get me in my forever home and they were excellent for all three moves. Don't go anywhere else. No nightmares at this location! Thanks Rich! Thanks Evan!
ALYCE NOrganized, on-time, and helpful. I would use them again.
ROBERT LEveryone was very friendly and helpful. Evan took the time to show me truck sizes and trailer options. This allowed me to select the perfect size truck for my moving need. No issues with truck on 200-mile round trip. Very easy return. I would highly recommend this independently run U-Haul location.
JOSEPH CRich was fantastic. Will definitely be my go to guy for rentals from this point forward.
DAVID PBest Uhaul location ever ! Helpful staff, great place. Highly recommended.
Eugene BThis was an after-hours drop off so there were no personnel on site so i had to rate the personnel as not helpful (should have an n/a option). The U-Haul App on my phone glitched and caused me to not be confident that my return was successfully logged
William DNewer truck
CORNELIUS CExcellent staff, they're extremely helpful. Thank you very much.
Eugene BReserving a truck was very easy and picking up the truck was efficient and quick. Vehicle was clean and in excellent condition.
John DFriendly, professional, knowledgeable, helpful service.... Thanks... I'll be back!
KIRBY RWestford Florist Floral art by Veny needed a van for floral delivery for Valentine’s Day. Staff was friendly and accommodating. Van was clean and worked out well for the deliveries. Will highly recommend this location.
VIKTOR AHolly provided excellent Customer Service.
JOSEPH Dpick-up and drop off were uneventful and straightforward.
DAVID MThe managers here are exceptionally helpful. They are very friendly and welcoming, and processed my pickup and drop off super quickly. They really made the process as simple and seamless as humanly possible. They should be commended for their commitment to excellent customer service. .
SUSAN PRich was very helpful and efficient. He got our trucks ready and we were rolling in no time. Thanks Rich!
CARL TGreat job with the trailer & trucks.
ANDREW HNice use of app
rubal vFront right side tire pressure censor was not working when we received the cargo van, since the tire looked perfectly fine to me. No big deal. The two kids manning the front desk were very helpful and responsive! No sales-pushing for all the unnecessary extras! Love them. would definitely come back to this location.
SHELDON ZUhaul should provide after hours lighting in the parking lot for the location. It was dark, and muddy from an earlier rain.
ROGER MLocation was convenient and well maintained, staff was very helpful and professional It is a very congested site Recommend improvement to layout for 5 star rating
WILLIAM HFriendly customer experience. Highly recommend.
SRINIVASAN SHelpful and friendly operator made drop off very quick and easy.
will hGot a great deal and everyone was great 😊
GENE M