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Marc S
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location. Employee was not very knowledgeable
PAUL PThe lady on duty set up my 4x4x8 incorrectly the hitch ball should have been inverted …. Before leaving RI I stopped at the Newport u haul location to check things out and the gentleman that installed my hitch straighten out my trailer connections!
Ron FStaff was incredibly helpful and friendly. Renting from Advantage Self Storage was super easy!
Nicole LThe Uhual customer service women was very rude, she called me nearly yelling prior to pickup. Pickup at location 3444, as well as drop off was flawless. Mark was extremely kind, caring and understanding. He made the process simple, easy and fast.
Seth SNothing. Vehicle was ready, relatively new, and clean. Services was prompt and friendly.
Terrence MExcellent customer service, very friendly and helpful.
Christopher BLiz was very professional - great experience
Dawn MStaff were friendly and accommodating. Great location.
Randy CPeople were excellent and helpful on pick up. The self return was easy.
SEAN KI spent nearly an hour on the phone with support trying to use the automated system. She was great but the system was terrible. At supports direction I was back and forth between the ap and the website several times. The system needed to be reset somehow several times. Additional experts needed to be brought in. After an hour I was able to get my code for the key. Then the lock box was stuck. This took another 15 minutes to work out. By this time I needed an extra two hours to complete my move. I was charged for it! Then I got into the van and it stunk of marijuana. I told the agent all of this. Then I get an e-mail offering to refund a portion of the extra charge. What a horror show. You should be ashamed.
Michael YThe rental process was smooth and easy. The representatives at the facility were courteous and helpful.
mark tWanted to buy boxes when picking up but they didn’t have any. Otherwise everything was great!
Alison LMy motorcycle trailer at uhaul was not working properly. The brake lights and signals did not work at all!!! I drove over 200 miles without light on trailer . Would sure like some kind of refund
Ramon TEquipment was clean, customer service was excellent and I couldn’t have asked for a better experience
Brendon NGreat service at this location!
Tejal PThe Tiverton location is very new, so they aren't as familiar with all the uhaul ins and outs. For example how to extend a rental, they did not put the furniture pads we rented in the uhaul(maybe the location just didn't have them) Uhaul took the charge right off for us.
Christian B