Customer Reviews for Advantage Storage Moon Valley
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service. Great and fast check in. Very personable. Recommend Highly

Rating:

5.0

Great customer service

Rating:

5.0

I receive great service from the office front desk. She is very nice and attended to my requests.

Rating:

4.0

U-Haul needs to allow for people to rent hourly from this location rather than just the option for the whole. The truck we used was less than 2 hours & a total of 6 miles round trip.

Rating:

5.0

Dropped off after hours, no issues

Rating:

2.0

Truck was dirty, windshield was dirty, he told me he knew I would go over my mileage and he said he would inform the office, I got to the office, I was 11 miles over... I was still charged.... Don't make promises or claims if you can't back it up.

Rating:

1.0

I was cheated and over charged Never again will I use you.

Rating:

1.0

Truck kept feeling like it was going to stale check engine light came on and stayed on

Rating:

3.0

Drop off was easy although staff was unprepared for my arrival and truck drop off.

Rating:

5.0

Nothing. I was stressed going in because I hate doing things like this, but was out at ease and everything went perfect.

Rating:

4.0

I will not use this type of pick up again. It was not convenient and we had to talk to a representative to get the key. App was not working properly. Ran an hour late and was not a good experience.

Rating:

5.0

UHaul's One-Way logistics department needs to seriously consider their policies. I was confirmed to pick up the UHaul at 6:00AM and required to use counter services. But the location DID NOT OPEN UNTIL 9:00AM. I was on the phone with UHaul's customer service for 40min before the manager saw us on the phone and came down on his day off to help us pick up our UHaul truck. I am rating this as 5-stars because Tomas, the Advantage Storage Manager, was fantastic, going above and beyond to help us; and I do not want this review to hurt his business. But my opinion of UHaul's services is 1/5 stars. Incredibly poor logistical support.

Rating:

1.0

I was told the truck had 1/4 tank and that’s what I needed to fill it to. First off, if that were true, it’s bad form to rent a truck to someone with only 1/4 tank. But in reality, the tank was completely empty and I had to take it straight to the gas station. That meant I had to return it with about $40 more gas than it initially had because the company was dishonest or negligent when they told me the initial fuel level.

Rating:

5.0

Keep up the excellent service!

Rating:

4.0

If there is an issue with equipment I believe there should be some kind of compensation

Rating:

1.0

Be there during business hours , instead of being locked up and closed and post a sign saying be back at 14:20 or 2:20pm, lost 2 customers cuz they had to wait so long

Rating:

5.0

Very friendly staff

Rating:

1.0

Charged me for 2 days. I had it one day! Check engine light was on. The employee was not there when we got there. We had to wait about 40 minutes outside. He was very nice though.

Rating:

5.0

The only thing I didn’t like is the worker said he has to do everything through his phone because you guys make it difficult to work through the computer. And the app on his phone was having difficulty. The worker was finally able to get the reservation going but it seems like U-Haul puts them in a disadvantage by making them use their phone instead of the computer

Rating:

5.0

Multiple trucks and trips, also a trailer. Very helpful during an extremely stressful time. Thank you!

Rating:

2.0

I couldn't get the truck to work. The key would not turn. I tried for 3 hours to get someone to help me. It messed up my entire day for moving because I could to get the truck to wok.

Rating:

5.0

Nothing, it was good

Rating:

2.0

First off the person that was working there was not trained. So what could have taken 10mins turned into 30min. Then the truck smelt like someone had smoked in it. So overall not happy with Uhaul.

Rating:

5.0

Best. Costumer service ever everything was excellent. Front desk person was really helpful .

Rating:

3.0

Inherent in being a third party facility, unable to answer questions more specific to U-Haul.

Rating:

2.0

I was given a vehicle that was filthy nasty it appear to have feces on the back of the vehicle because it was covered with bat flies and then I noticed that it looks like feces on the back of the cab the inside it was nasty filthy it was at a gas and if there was a check engine light in the vehicle ran terrible terrible me

Rating:

5.0

Jenn was super helpful, and good humored, especially under less than ideal circumstances.

Rating:

5.0

Exceeded expectations. Easy check in and check out. Office was very helpful.

Rating:

5.0

The Uhaul corporate website made it very challenging for the employee to enter my information and get me set up to check out a truck. He kept asking me for my information, entering it in the system, waiting for the page to load, getting timed out, and having to start over, asking me to give the information again and again. I finally had to write it down for him, and 4th time was a charm. Nice employees, though. And an otherwise painless experience.

Rating:

3.0

I am upset about the charges for the fuel, I put the gas over what was in when I picked it up.

Rating:

5.0

Thank you

Rating:

5.0

The Employee (Young Woman in her 40's...was more than Excellent..I suddenly had the Need for a Truck for Furniture to Help a Friend..I called just before Noon on Saturday...she Made it happen...excellent Service...I'm a Physician...I know how important Service is. She excellent.. Dr Thomas H

Rating:

4.0

My truck had a warning that it needed air in the tires.

Rating:

5.0

Very friendly and helpful

Rating:

1.0

They are refusing to return several items of my property that were left on the uhaul at the time it was taken back into the companies possession.

Rating:

4.0

The lady was super awesome. She was totally DTF!! Truck had some paint from some previous idiot trying to paint over the uhaul decals. Other than that it was flawless. Fast too... vroom vroom....

Rating:

3.0

The only vehicle available had a bad odor inside the cab. The exterior of the vehicle had house paint dripped down the driver side. The online 24/7 mobile form of leasing is not very efficient yet. Webpages do not line up with instructions exactly.

Rating:

3.0

When I picked up the truck I reserved online and did the online check-in it asks you to check and verify the condition of the vehicle- either the previous renters lied and nobody at uhaul verified the condition of the vehicle before renting it again, they just waited for me to do that- OR uhaul doesn’t care if their vehicles are returned extremely dirty and they don’t bother cleaning it before letting another person/family use it (despite charging cleaning fees, which i disputed and wasn’t charged because I returned the truck in better condition than I picked it up in after removing the previous renters trash- yuck! and had photos to prove it). When I picked the truck up there was literally trash everywhere- like melted chocolates under the seats, empty drink bottles, cigarettes, used wet wipes and other food wrappers.. but the worst part was the sticky, disgusting spill that stretched from the passengers side floorboard ALL the way over to the driver’s side door. I had to lay trash bags down across the entire truck to try and avoid my belongings getting covered in... whatever it was that was spilled in there. spoiler alert, uhaul cabs are awkwardly shaped and laying trash bags down wasn’t as effective as i’d hoped- i’m still finding things with this gross substance smeared across them from having shifted around and off the bags while driving. you know, all the “personal” or important items one usually tucks in the cab for safe keeping. very, very unfortunate experience during an already highly stressful time.

Rating:

3.0

I got a call the day before that it may not be able to do contact less pick up cause reservations couldn't get ahold of the location. Then I called to make sure they had it ready and luckily they did as they said they'd call back once they knew and did not call so I called to make sure. So that was a bit of a inconvenience They also ended up needed me to provide someone's number to verify me which was odd as they stated nothing about this when I placed my reservation

Rating:

5.0

The truck was clean enough, but it was clear that no one had really gone through it well as there was a ceiling fan remote from a previous customer on the floor along with dirt and twine.

Rating:

4.0

Nothing.

Rating:

5.0

THIS SIGHT IS AT A STORAGE LOCKER. HAVING THE P/U TRUCK AVAILABLE WAS A BIG HELP MOVING ITEMS TOO BULKY FOR MY NORMAL VEHICLE.

Rating:

5.0

Not a thing. Good experience.

Rating:

5.0

Stacy did a great job

Rating:

5.0

I had difficult putting the truck in Park and removing the key. In addition, when putting the ramp back in the truck I had a.real hard time with the last 6 inches or so.

Rating:

5.0

Very nice lady at front desk.