Customer Reviews for Affordable Family Storage Des Moines

Refund me deposit timely

I dropped off after hours. The lights were off and the facility was very dark . I drove around the general vicinity looking for anything that said UHaul. After 15 minutes I finally found it. I was headed back with the truck when the person giving me a ride home saw a small decline the window.

This location does not offer dollys. We were instructed to go to another location to pick them up, but then had to go through a return/exchange process to make sure the appropriate location had their inventory recorded correctly. It was inconvenient to make another stop on moving day.

Great truck. The customer service lady that helped up was friendly and very helpful. Sorry I don't remeber her name but she deserves a special shout out!

It was kind of a pain in the ass to go through the process of picking up, and dropping off. Overall the experience was not bad. We did not get the dolleys that we had paid for. But I have been assured I will be credited for those.

Clean the vehicle! Don't try to over charge for the rental. I replaced the gas and they tried to charge me for gas and a refill free. As well as almost an extra $100.00! I never heard back from customer service. When I called the dealer during business hours I got an answering machine and no return call until just before they closed and was unable to call them back again. Poor way to run a business!

Employees were very nice, personable and helpful!

The customer service and the process of renting one was awful. I will never use U-Haul again.

Super friendly customer service. Fast process...will use again for future moving needs!

It was disappointing to see that a $20 charge would have applied for after hours drop off. Otherwise a good experience.

Theresa is the absolute BEST! So personable and welcoming - give her a damn raise!!!

Back of truck was not clean, had red stuff all over just inside door. There were also some screws and nails, and a Kleenex, laying back there. To the credit of affordable storage, they were trying to get the truck turned around as quickly as possible, as we were supposed to have picked it up at a more convenient location, 1 1/2 hrs earlier.

Friendly personnel

The receptionist was very helpful and personable. She was super kind and welcoming, too.

Price per mile could be less. Menards charges $0.30 per mile. Also, the alternative contact I thought was an extreme measure for the rental... The lady inside wasn't familiar with the online check-in and delayed getting me the key a little bit. It would have been better getting it out of the lock box outside as I saw for after hours rental...

Very accommodating staff - friendly and quite helpful in providing advice on how to make the rental go smoothly.

Possibly more signage for 24 hour pickup, however website was intuitive.

This has been the worst moving truck experience I have ever had. I originally stated I wanted to pick up a truck in Waukee, IA and the day before I got a call telling me I had to drive 25 minutes in the wrong direction for my truck. I had to drive an extra hour because they wouldn't move the truck closer. U-haul was extremely unhelpful and offered no solutions. Not only will I never use their service again, I will go out of my way to make sure others don't have to deal with this headache. The lady at affordable storage was nice though so I don't blame her.

Four miles over and owed 40 cents. Make sure if you're renting you plan out your mileage because they will charge for anything over and you don't want to have any surprises!!!

The weak link seemed to be your system! Both locations were professional, informed, helpful, and pleasant. BOTH locations struggled with your computer system. With a reservation for a month, we still had to stop and re enter our pick up. That being said, you are still lightyears ahead of Budget Rental! Thank you for the assistance!

Very friendly staff

Attendant was friendly, courteous and very helpful! Would highly recommend using this agent and facility!!