Customer Reviews for Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)

2110 reviews

42211 Cochran Mill Rd   Leesburg, VA 20175

(571) 252-8314

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(571) 252-8314

42211 Cochran Mill Rd
Leesburg, VA 20175

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very professional and great to work with. On the in road in no time.

HOMERGERALD B. 
Rating:
5.0

The truck was clean, but had mechanical issues. It would stick in first or second gear constantly, making the drive difficult. I was concerned at times that it wouldn't make it.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

GLEN O. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

My only complaint is that the actual amount of gas in the tank at time of pick-up was less than what was told to me/on the paperwork, so I ended up paying for more gas than I used in order to not incur charges after drop-off.

Jennifer B. 
Rating:
4.0

Ordered online to pick up cover pads. Pick up site didn't have any and had no time to find replacement pads. Online ordering and site didn't communicate to me the day prior to give me time to find a location that did.

Anthony G. 
Rating:
1.0

My next communication will be a 0 star rating for U-Haul on Yelp. I initially submitted my reservation to U-Haul in Manassas Park, VA, and was told I could pick up in a 10 mile radius. Fleet U-Haul is over 30 miles away. 2 years ago the same thing happened with a truck picked up 20 mi. out of the way. Much extra cost in mileage and fuel accrued. When the trailer was picked up at Fleet, I told them the U-Haul Drop off location should be at Pinnacle Storage in Calabash, NC. The staff member agreed and told me that was the drop off. NOT in Sunset Beach. When I told the staff person at Fleet I would be dropping off the trailer in two, not four days, and wanted to change the length of rental, the staff person said that Pinnacle would make necessary adjustments and refunds at drop off. That was NOT TRUE. Pinnacle said that One Way rentals are NEVER refunded for unused days. The drop off assigned was in Sunset Beach. Pinnacle did accept the trailer, and provided a complementary discount of $35.

robert B. 
Rating:
4.0

Make it easier to identify trucks by using the vehicle number. The other code isn't obvious and if the agent forgets to mention it then it takes a while to find the vehicle. Marking the parking spots with white liner may also help.

Michael O. 
Rating:
3.0

Not have dirty vehicles Help with an estimate before hand of what size is needed Work on the Check engine light

barbara D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

The truck needs a new battery.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

ed M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Simple rental, very knowledgeable staff

john K. 
Rating:
5.0

no suggestions

Elaine L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

I have used Affordable Fleet for both pickup and drop off many times and they are my go-to location. They are always very helpful.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Friendly and competent staff.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Stacie C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

The lady that helped me at check out was very helpful.

Mel B. 
Rating:
5.0

Customer did not leave a comment.

Cara S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

CHARLESR JR. S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
1.0

Charged me for two trucks and won't respond to telephone messages or emails to location - can't speak with anyone because nobody every answers the phone during business hours, I've called about 6 times. I finally contacted corporate and am waiting to hear from them because it is clear this location will never respond as I've left 3 telephone messages and sent two emails since January 15.

Vincent F. 
Rating:
4.0

In and out quickly, with a very helpful staff!

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

I arrived with a serious timing problem, not Affordable's fault. Amy was exceptionally focused on doing everything she could to fix that. She'd already contacted the guy returning "my" trailer because she figured out my concern on her own. SO when I arrived, she knew it was coming soon (because she'd made the effort to make that happen) and she processed the paperwork and went in search of pads (apparently in short supply) so they were ready to toss in when he got there. Turnover of the trailer took maybe 5 minutes and my day was saved. In a world where too many just toss out the fine print as an excuse, Amy just focused on solving the customer's (i.e. my) problem.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
2.0

Truck sounded terrible. Front axle made lots of noise. Mobile app for check in was Average but.....Office said open at 8:00 am so I made rental for 8:30 am. Staff did not arrive until after 9:00 am... I had to call 800 support due to mobile app issues at checkin and return. Return app could not locate my phone and support could not fix it either so I had to just drop the key without mobile checking. Total time waited at the rental lot 1 hour.

Larry W. 
Rating:
1.0

This is not about the location per se but rather the whole online check-in and check-out experience - too many steps that next time if that's what I am asked to do I will not use u-haul.

Amjad G. 
Rating:
5.0

Customer did not leave a comment.

Andrey M. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

The young woman at the desk was a pleasure to work with. Helpful, funny, and thorough.

George P. 
Rating:
5.0

Customer did not leave a comment.

Rahban K. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

My entire experience was very good. It was easy to rent a truck from Uhaul. The employee at the Leesburg Va. location was helpful and answered all of my questions. I received excellent assistance from a Uhaul customer service rep named Chris when I called to ask questions about my trip and use of the truck. Very pleased with my experience and will us Uhaul again in the future.

gary C. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

The young lady working the counter/phones/yard is amazing! Great customer service and energy!

Gregg L. 
Rating:
4.0

Customer did not leave a comment.

Letroy M. 
Rating:
1.0

The truck was not clean and had not been wiped down between uses. The staff was not wearing masks and insisted I come inside. I felt totally unsafe when renting from this company and will never use Uhaul again. Your Covid procedures show a total lack of concern for your customers' safety.

Elizabeth H. 
Rating:
2.0

Customer did not leave a comment.

Joseph B. 
Rating:
2.0

I dropped my truck off on time but didn't end up submitting my return rental until many minutes later because the instructions for returning the rental were NOT CLEAR. It did not tell me to use the prompt from the text I received days earlier to do my Return My Rental Process. Therefore, since the location was closed when I dropped the truck off which I wasn't aware it was going to be closed, it took almost a half hour longer to figure out how to return the rental properly and to have it documented. I called the number that it said to on the instructions and it just went straight to voicemail. I would not recommend this location if it is not open.

Olivia C. 
Rating:
2.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Customer did not leave a comment.

Julia D. 
Rating:
5.0

Check in was really fast with doing ahead of time. Manager on site very friendly.

James S. 
Rating:
4.0

Customer did not leave a comment.

Dmitriy K. 
Rating:
3.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Charlene W. 
Rating:
3.0

Couldn't comment on a lot since it was closed when we arrived. Speedometer is not correct. Never gave correct speed.

Peggy J. 
Rating:
5.0

U-Haul made this very easy! I'd been there before, so their system already had my info. The pickup truck was nearly new and in excellent condition.

Bruce L. 
Rating:
5.0

The people who helped me, Travis Davis & Leonard Wilcott, were extremely helpful and gave me amazing information I needed. I called them for support and not only did they give me the info I needed, they ensured the best customer satisfaction possible, please send them my best!

SUHAIBOMAR A. 
Rating:
4.0

Customer did not leave a comment.

Fuh-Shing P. 
Rating:
1.0

This is a Terrible place with a terrible service. A) The old guy who was working that day arrived almost 20 min late B) when I asked for the document were we mark dents/scratches... he said to me “I dont have anymore” go like that. C) I took picture of several dents (with time stamp) and showed to him. The crazy old guy said to me: “thats normal, send the pictures by text message” D) After I returned the truck, the old guy charged me $350 for the dent. E) After I called his supervisor, the old guy started asking me for the pictures with a time stamp. Once I did it, GUESS WHAT HE SAID???? F) Your reservation was for 8:00am and the time stamp on the pictures is 8:30am. 30min is more than enough to do something to the truck. G) He was not expecting that I took a picture of the time he got to the store. Almost 20min late. H) BELIEVE IT OR NOT!!!!!. When I returned the truck (once inside the office), there were RATS on some of the U-Haul Boxes. I saw this box “moving alone”, when I get close to the box, I saw the Rats inside the Box. I will never rent from this Crazy Old Guy

Christian O. 
Rating:
3.0

The Truck was too used and not well maintained. Also, I rented 2 dozen of pads and 2 dollies but for my surprise there was only 1 dolly in the truck. Thank you!

Josue S. 
Rating:
2.0

Industrial area, unpaved parking lot, standing water puddles, lots of mud, very little lighting, poor signage to direct renters where to park vehicles. I hate this location, and would use any other location if there were workable options.

J Alexander Y. 
Rating:
2.0

My reservation changed and did not have an appliance dolly on it. The truck listed on the paperwork was initially not the truck I was given. I had to go back and swap trucks to get the truck listed on the paperwork. Had to go to 3 different locations for a dolly. When I picked up the correct truck, a tire pressure light was on and stayed on. The service person did add air but it stayed on throughout the rental.

Vince G. 
Rating:
4.0

Customer did not leave a comment.

Mwendwa M. 
Rating:
5.0

Rented 26ft truck drive 5 minutes away and the truck had mechanical issue and had to return - thank goodness we called right before they closed and they had 1 more 26 ft truck. After that things went well but it was a close call to a disaster

Mary T. 
Rating:
5.0

Nice customer service!

William M. 
Rating:
3.0

Floors were a little muddy but that's ok, the parking lots was muddy from a wet day. I ordered a dolly but my truck didn't come with it

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Leisa G. 
Rating:
5.0

The man that checked me in was pleasant and efficient. It's always a pleasure doing business with U-Haul.

Carolyn L. 
Rating:
4.0

The first van had a smell of livestock, but as soon as I shared this with an associated, she gave me the brand new van with 2000 miles. So it was an awesome experience

SUDIP P. 
Rating:
5.0

Excellent staff and service. I will revisit this location again.

joe B. 
Rating:
5.0

I asked for a dolly and 2 dozen furnture pads in the rental. They had no dolly and only 1 doen furniture pads. They did drop the mileage charge from $1.29 to $0.99 a mile so that was nice.

Micah M. 
Rating:
5.0

None at this time.

Roy D. 
Rating:
3.0

Customer did not leave a comment.

Doug E. 
Rating:
1.0

This rental location and the person working behind the counter are a joke. I had a reservation for 20 foot truck, 2 furniture dolly's and 12 blankets. When I showed up for my reservation, they had NO TRUCK, NO DOLLY, NO BLANKETS. I had to leave and come back, only to get a truck. I lost two hours of helper time ($40/hour) on this move because of their inability to manage a fleet rental service. I called UHaul Customer Service and that was even a bigger joke!

Gary C. 
Rating:
5.0

Amy was great and very helpful

Elaine L. 
Rating:
5.0

The attendant at the Cochran Mill location is very efficient, polite and pleasant to work with.

joanna S. 
Rating:
5.0

Thank you!

Jim M. 
Rating:
3.0

Truck in good shape Ran great on highway Drove from Northern VA to NE Florida Comfortable seat

Christine L. 
Rating:
5.0

Customer did not leave a comment.

ANDRII S. 
Rating:
1.0

Employee was on his cell phone and smoking. He was not helpful.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Adel-Karim B. 
Rating:
5.0

Met all my expectations! Easy pick up an easy return! Thank you

Michael M. 
Rating:
4.0

1. I requested moving pads with this vehicle; none were in the vehicle when I collected it and no prior advice from the licensee the pads would not be available. 2. Upon return & checkin after office hours, I disputed the final charges because the moving pads were still listed on the invoice. The standard response was that a U-Haul representative would contact me within 2 business days to resolve the issue. It has been 5 business days and I have not been contacted, so it appears there is a broken business process at U-Haul.

Tareck E. 
Rating:
5.0

Called to make fire I was coming. First time in 50 years that I got a call from a Uhaul rep. Very personable & professional

Tom S. 
No reviews have been submitted for this location.

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