Customer Reviews for Affordable Fleet Service LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Fleet Service LLC

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Jennifer T. on

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My low rating is based on the fact that when I walked into this facility at 9:15 a.m. (so during working hours), there was a very inappropriate video playing on the TV mounted on the wall. I was VERY uncomfortable standing in a business with two men who were strangers to me (one customer, one employee) while soft-core p*rn was playing on the TV. I took photos and a video for proof and will be happy to send this documentation to the corporate U-Haul office upon request.

Ronald K. on

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Nubia R. on

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First, you make it incredibly frustrating to return the vehicle on the website. I kept getting bounced around and finally said it’s worth paying the $20. Second, you may want to speak to the employees for making racist jokes in front of customers. It was quiet awkward when the district manager (what seemed to be) was with them as they made the joke.

Alex C. on

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Donald G. on

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Kudos to Phillip for the courtesy of letting us in a little early and providing quality service.

Kambiz A. on

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Klase K. on

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Zachary F. on

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Scott O. on

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Returned trailer on a published day (non-holiday) that location should have been open but was charged an additional 50% ($20) because they decided to take Sunday off. Was not made aware of this when I made my on-line reservation.

Andrew F. on

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Staff was very friendly & helpful. Thanks for an easy rental experience. My only complaint is with U-Haul itself, NOT this location. The larger traitor that I made a reservation for, 3 days before I need it becomes unavailable. This is the 2nd time in a number of years that this has happened. NOT helpful.

Michael G. on

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Rick H. on

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Elena M. on

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Nicholas T. on

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keith j. on

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The customer service lady that checked me in was very courteous and very helpful, thank you, Keith

Daniel D. on

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Shaniece C. on

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Possibly the worst service EVER. They ripping customers off by rushing them to get trucks back by a certain time but then charging you $200 for the 4 hours they gave it to you. They went from telling me I was paying $98 to me pulling up paying $208. WILL NEVER COME BACK OR RECOMMEND.

Jennie K. on

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I think 79 cents a mile is too expensive. I had to go about 40 miles each way. I ended up paying over $60 dollars in miles.

Drew G. on

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DESIRE G. on

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Hali H. on

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I was disappointed that my first choice location was not available, and that the backup location was so far away. I would have been able to walk to pick up my U-haul at the first choice location, but I had to arrange for a ride to my second choice location. The location was not as clean and welcoming as other locations I've been at, but the equipment was fine.

Jeff S. on

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Nothing. There were so many steps to find the car and unlock it and take pictures, we didn’t realize we should’ve gotten there early to do all this. I feel that when you work with a person, they charge you for when you drive off the lot not for when you begin the 15min of paperwork at the start and 10min at the end.

Tina Y. on

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Everythings was great. I had trouble reversing with the tow dolly, I called the location and they were very pleasant and patient with me. Pickup process was a breeze.

Eric W. on

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Kerry I. on

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The facility was a mess, blankets on the floor, a child playing on the blankets and a very loud tv. Then the trailer's tires were very old and worn. When I mentioned, the guy hooking me up ignored me. I only made it two hours when one of the tires blew.Very dangerous situation! I called uhaul and had them bring two tires to where we were stranded on the PA Turnpike. Two+ hours later we were on our way again. The man that changed the tires out for me said they had dry rot and were too bald for an 8 hour trip! No kidding! Lesson learned! Never accept your trailer until it is safe for travel folks!!

Mark M. on

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Christopher H. on

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Stephanie L. on

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Neil P. on

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JAVIER L. on

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John S. on

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Steven J. on

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