Customer Reviews for Affordable Mini Storage
(U-Haul Neighborhood Dealer)

1,057 reviews

204 Bay Creek Rd   Loganville, GA 30052

(770) 466-2899

Location Hours

  • Mon: 8:30 am - 4 pm
  • Tue: 8:30 am - 2 pm
  • Wed-Thur: 8:30 am - 3 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(770) 466-2899

204 Bay Creek Rd
Loganville, GA 30052

Services at this Location:

Location Hours

  • Mon: 8:30 am - 4 pm
  • Tue: 8:30 am - 2 pm
  • Wed-Thur: 8:30 am - 3 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Willam W. 
Rating:
5.0

The lockbox did not have the key in it but the manager came early and got the key for me

dan F. 
Rating:
5.0

The staff was great!!

Chad L. 
Rating:
1.0

Owner was rude and jumped to conclusions before even knowing what our questions were. Was ok to let us cancel our order, which nobody said anything bout, instead of trying to work with us. Got nasty on the phone but didn't know she was on speaker phone.

Jordin S. 
Rating:
5.0

Customer did not leave a comment.

Lou R. 
Rating:
5.0

The staff was so nice and friendly!!! The gentlemen that helped me was so so nice and pleasant

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
4.0

Customer did not leave a comment.

Tyrone H. 
Rating:
2.0

Customer did not leave a comment.

Uduak O. 
Rating:
5.0

Customer did not leave a comment.

Phoebe R. 
Rating:
5.0

The staff at this location was incredible with communication and our truck rental.

Stacy W. 
Rating:
5.0

Nothing. Service was excellent.

Kerry S. 
Rating:
2.0

Customer service was terrible. I was given the wrong equipment that I never used and wasn't compensated back for it as a courtesy. The agent was horrible she kept interrupting me with calls about agreements we had already discussed. I will not do business here again and definitely don't recommend.

Shanequa G. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer service was excellent and went above and Beyond to work with my schedule. THANK YOU!

Chelsea R. 
Rating:
2.0

This location charged me for extending my rental, I did not, I returned the vehicle the day before, the woman called and asked when i would be returning the truck, I replied last night, and you just charged me more. this location is not as organized as they should be.

Sean W. 
Rating:
5.0

I returned on a Sunday was not open. However I've used them before and they were very helpful and professional.

ROBBIE B. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Darius A. 
Rating:
5.0

Excellent customer service : ) Thank you so much - we will be back to rent again!

HELIO M. 
Rating:
5.0

Customer did not leave a comment.

Kailia Y. 
Rating:
5.0

Customer did not leave a comment.

EARL C. 
Rating:
1.0

The service was terrible they give us the key of a truck without checking our drivers license, it was not even the truck that was under our name. They seems not know what they were doing

SAUL U. 
Rating:
5.0

This location still shines bright with great people.

Eric P. 
Rating:
5.0

The team at Affordable Storage, meaning Fred and Destiny are top notch however, the corporate polices that they are encumbered by and for which they have to the take flack, may be profitable for YOU by passing the workloads to the customers in order to rent and return YOUR trucks stinks and reeks of what is at the core of the country's problems…LAZINESS! You choose to be in the truck rental business, so don't fine me because you are to lazy to do the work of YOUR business ! I have my own monkeys to feed. YOU Feed YOUR own monkeys! Fire the CEO imbecile in charge and return to exceptionalism. I'll bet you voted for Biden and this probably explains every annoyance UHAUL passes on to their customers for which they should be going the extra mile. Again, Affordable Storage is top notch and you could learn some things from them. Fire the board of directors, every last lazy and entitled one of them. Go to Affordable and learn how to make the customers top priority instead of your greed and walk there because you're probably obese. Lazy people usually are. Make it easier for your people to do their jobs. Without them you are nothing, they in return will be happy to go to work every day!

David V. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

The ladies inside gave me great customer service when I struggled with the online check in process. It was quick, easy, and convenient to use this location. Will use again if ever in need.

Tunisha A. 
Rating:
5.0

The app doesn't work. At the end I had to use the website to return the truck

Camilo G. 
Rating:
5.0

Customer did not leave a comment.

Solomon A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Thanks

VERONICA P. 
Rating:
5.0

Destiny helped us get everything we needed and make the many arrangements for us to have a successful move! She was very accommodating and helpful,!!

JEANINE P. 
Rating:
5.0

Customer did not leave a comment.

Kelly N. 
Rating:
5.0

There is a huge vibration from 20 mph-30 mph that shakes the trailer and the car. Very disturbing sensation.

MICHAEL B. 
Rating:
5.0

Have a few Cargo Vans? Ms. Destiny was absolutely wonderful in helping getting my rental together for me. It was a last minute unexpected rental need and she was so understanding and helpful. Thankful!!!!!

EVERETT C. 
Rating:
5.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

NYREE W. 
Rating:
5.0

Nothing at all! She is the best. Very polite, patient, mannerable, and sweet.

ZINAT R. 
Rating:
5.0

Destiny had amazing customer service skill - I loved her energy!

Felicia S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

It was an easy drop off.

REBECCA M. 
Rating:
4.0

Customer did not leave a comment.

JEANENE W. 
Rating:
5.0

Nothing. Attendant was awesome! Friendly, knowledgeable, and efficient.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

BLAKE C. 
Rating:
5.0

Very friendly and helpful staff. I could not recommend them any higher. They are top notch!

JOSEPH W. 
Rating:
5.0

I can name no improvements.

LOVENA L. 
Rating:
5.0

Nothing Mz.Destin was very professional she had the truck ready when I arrived

PEARLINE J. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
3.0

Customer did not leave a comment.

Tyrelle W. 
Rating:
5.0

Customer did not leave a comment.

SALLY P. 
Rating:
5.0

Destiny is fantastic!!!

DIANE T. 
Rating:
5.0

Customer did not leave a comment.

Lotanya D. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Nothing that I can say, service was excellent. Thank you.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Emanuel S. 
Rating:
2.0

Good for small trucks. Not good for big trucks and trailers.

Charles M. 
Rating:
5.0

Great customer service

ALDANE D. 
Rating:
5.0

Nothing everything worked out great. Individuals involved were amazing and provided excellent service.

MARIE C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Nothing, Destiny the manager is amazing. She was born to run this place,knows every square inch of this facility and a great multi tasker She got us a 10/30 unit a truck, she made everything happen flawlessly I will highly recommend Affordable mini storage

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

LAURIE P. 
Rating:
3.0

We arrived to pick up the truck and it wasn't there. We had to go to another city to pick it up and the location was disgusting, filthy. They had no furniture blankets. We then went back to the Loganville location to get blankets, and they had none. We has to drive to Grayson to pick up blankets. Thankfully we were going to Grayson anyways. We were 2 hours late to where we needed to be to start moving my mother. Horrible experience! But the lady at the Loganville office was very nice and sa9id she would credit us for the inconvenience.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

CHALENE G. 
Rating:
5.0

Friendly staff.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Ruedon W. 
Rating:
4.0

I was charged for an item that was not in the truck. I asked uhaul to remove the charge abs they only removed it for one day instead of the whole time I had the truck. If sucks bc I needed the item, I was in a time crunch and couldn't go back to get it and the customer service told me they'd handle the charge for me but they didn't.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

No person at store on arrival. Had to make several trips until an employee was available to receive the trailer. No answer in phone.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Lavonia W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This location was great but my original reservation was at another location - Komorebi Wellness & Spa. This place was TERRIBLE! I had a truck reserved and U-Haul and made it an online pick up. When I show up I see a truck there but when I try to do the online checking it says "no equipment assigned - go inside for more help" I try to go in and although their hours show they should be open the door was locked and no one answered the phone. I tried to call the Uhaul 800 number provided and at the same time my wife started calling other uhaul locations. The uhaul 800 number is also TERRIBLE!!! no one answered for 30 mins then when they did they hung up. Fortunately my wife found Affordable Mini Storage who had just gotten in a 15' truch (i had reservered 10') the wonam there was VERY helpful and apologized and transferred my reservation over. she even stayed late to help. Overall she was great but in general U-Haul is AWFUL!!!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
3.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Great personal experience. The employee really helped me get checked in and helped me with the return. Very friendly and hospitable and professional at the same time. My only suggestion is to adjust the location detection to make the return process work. Even though I was in the parking space, the app did not detect my location as being at the facility. However, the employee saw me and got me checked in even though she was already off for the day. Thanks UHaul!

JULIE D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE C. 
Rating:
5.0

Everyone is absolutely fabulous

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Went great!

GLEN W. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Honestly, not a thing . Customer service was outstanding and we got a new truck so it was great . I will use Uhaul again and I will go out of my way to use the same location. Thanks.

SHAWN L. 
Rating:
5.0

Destiny was awesome to work with. Thank you!!

SCOTT Q. 
Rating:
4.0

Customer did not leave a comment.

GARLEN B. 
Rating:
5.0

Had bad experience in Gainesville twice on the same truck about a month ago. Love this location!! Destiny is amazing! I've worked with her about 4 years and she always comes through. She needs a raise!!

PAUL W. 
Rating:
4.0

When charging mileage at $.79 a mile and then also requiring renter to fill the tank is a little excessive in my opinion feels like U-Haul is double dipping

John G. 
Rating:
5.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

I was so happy with the customer service provided by Destiny at this location. She made sure I had my truck and the equipment I ordered.

Marian R. 
Rating:
4.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

DERWIN L. 
Rating:
1.0

Check the trucks in correctly. You created a financial headache for us because you didn't do this and now we have to clean up the mistake that we didn't create.

Rachel R. 
Rating:
5.0

Both ladies were very helpful and made it very easy to pick up the truck and return it. I will use this location for any future moving or storage needs.

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
No reviews have been submitted for this location.

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