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Roshan M.
Customer Reviews for Affordable Storage By Townsend
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person, sorry I forgot his name, was very helpful and performed a system check to make sure that all the lights and such worked before I left.
Ben B.No give us a truck with excessive mileage that created issues the entire trip!!!
stephen S.I absolutely enjoy using this location. The equipment is always clean and ready to rent. The staff is always friendly and ready to help.
Ammon F.This was where i chose gled they didnt change this location.
Albert H.Once confirmed. Traffic automatically sent an E-Mail saying that pick up was in another city. Managers contact UHaul and had the pick up location sent back to our city
FRANK C.Easy to drop off to, had me out of there quickly.
Doug L.The lady was very polite and helpful! Very appreciated!!
Ammon F.The check out/check in attendant is awesome!
JACINTO P.Very poor lighting and not feeling safe at all after hours.
chris S.Very pleased with the customer service at this location.
michael P.Can't think of way to improve. Service was wonderful.
coralie K.Trailer had a lot of leaves in it as it is stored under a large tree.
Mike S.The trailer iutself was not in great shape - though road-worthy. Ended up picking up a nail in the tread of trailer tire and local U-haul dealer in Prestonville, KY repaired the tire very quickly and efficiently. Called U-Haul for assistance but the service provider came (two hours later) with the wrong size tire even though I was specific about tire size when I spoke / texted U-Hail road-side assistance.
Tom B.The owner was very friendly.
theo M.You guys are doing great, thank you for your help.
MEL H.Excellent facility, Associates we're extremely professional and helpful! Very friendly staff, nice place to rent a Uhaul. Was in and out quickly and the online process was really easy to reserve the truck. Will use this location in the future. Thank you for making my moving experience that much easier.
Shannon H.Friendly people, great customer service.
Scott P.I'm a return customer to this location. I have always received fast and friendly service. The representative at this location, Kelly was very knowledgeable on the equipment, and quick with the connection of the trailer to my vehicle. I highly recommend this location and will be back if I have any future U-haul needs!
michael P.Thank you!!
David M.Keep doing what you are doing! No problems
Thomas W.Great pick up location! online reservation with a nightmare. No units were available in my area and U Haul said they would call. I called them 4 times after 2 weeks of hearing nothing and I finally got my reservation done 1 hour before pickup.
Jeffrey S.After hours drop-off
Joseph E.This is the location I always use the staff has never let me down and has always made me feel welcomed.
WILLIAM H.Not a thing...Mr Kelly and Roxanne were amazing. I will definitely recommend your location always Thank you and God Bless y"all.
HAYDEE B.I live dealing with Kelly.
Andre C.Very friendly owners and they were extremely helpful with checking my equipment back in and where to park the van. I would have no issues recommending this location to friends or family or using it again myself. Nice job owners!
Brent R.Owners were extremely helpful and friendly. They made sure I knew where to drop off the equipment and had me checked out very quickly. Would rent from this location in the future. Thanks!
Brent R.Location was great truck was great took to long to rent the truck took to long to return the truck and it takes way to long to get my deposit back. Real quick to take my money but forever to give it back is BS. I am not sure I will ever use your company ever again to complicated to do a simple task.
Vikki C.Later closing time. Other than that great experience.
JOHN K.Way to expensive. Rental rate ok but 99 cents per mile plus fuel ($71) costs almost &300 for less than 8 hours.
MICHAEL M.The truck had no A/C and the windshield on the outside had some kind of white paint on it that would not come off with windshield wipers fluid. You charged me a $25 cleaning fee and the truck I got was not even clean. It's a disgrace. I always used UHaul and now I will be looking for other means of renting a vehicle.
Pamela Z.The young lady at the desk was very pleasant and I truly appreciated her hooking up the trailer for me!!! Very efficient in making sure all running lights were also working.
Kathryn H.Friendly counter service.
Juan R.The owner was patient and considerate.
Trevor G.Very easy to deal with!!
Stephen F.The personnel at this Titusville location was extremely helpful and informative.
Sheryl H.CLEANER TRUCKS
Michael N.Even though this location was old & dirty we appreciated the great customer service from the owner. We definitely will be going back here.
Julia G.Nothing -a friendly staff and helpful attitude made all the difference!!
Mark Y.Nothing, very friendly and helpful
scott H.always helpful,honest people
Stephen S.Roxanne was helpful as always
WILLIAM H.Truck poorly maintained. Not accurate fuel recorded. Had to request keys several times
Derek S.There was trash and chips left in the cab of the truck
Mark G.Thanks for all you do!
Kevin K.The only location I use
WILLIAM H.Townsend UHual has always been super friendly and chill, five years of being a customer and they are always helpful with a relaxed but professional curtosy.
Christopher Y.GREAT SERVICE!
Edward A.