Customer Reviews for Affordable Storage By Townsend
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Affordable Storage By Townsend
Stephen S. on
smooth rental,very helpful
Vickie R. on
Very easy and efficient way to haul an item that we could not fit in our Rav4. We will use this service again whenever needed.
Richard M. on
Twice I’ve gone to the Garden St U-Haul and they didn’t have what I needed so I went to the South St location and they had the equipment. Many thanks to Roxanne for being pleasant, very helpful, knowledgeable, and easy on the eyes. I’ll skip the others next time, and go straight to 3535 South St.
Jesse L. on
Came to this U Haul location with complicated rental issues from out of town. This place was willing to spend the time and energy to help resolve all of our issues and get us back on the road. They were polite, helpful, and willing to take the time and do anything to help us out. Cannot say enough good things about this place!
Mirtha H. on
Kelly provided great customer service. Thanks!
Leilani Z. on
I have dealt with Affordable Storage By Townsend two separate times. Gentleman was very nice and a lot of fun to talk to. He is very knowledgeable and gave us a great deal on U-Haul rental.
David M. A. on
Nothing. Kelley went way above and beyond in customer service. From helping to select proper size truck and car hauler to coordinating drop off times and total miliage. Thank you Kelley. Excellent customer service.
mary H. on
We were treated efficiently & cordially. We appreciated the assistance from the office when disconnecting the tow dolly.
AUDRY M. on
Very convenient, easy to find, great personnel - great experience!
Stephen S. on
fast service
Gary S. on
Original drop off location would not take the truck back because they had too many. This location I dropped off at was very cluttered and smelled like they just had a fire. Great service was provided.
Nelson K. on
Kelly is really dedicated at affordable Storage. He is very considerate and nice to your customers. If you want to continue your rental business and grow, you should reward them for what they do. You can take all your online crap and lack of maintenance to the grave yard along with other failed businesses.
naum N. on
No problems
penny P. on
Could not use ihaul.com to do after hour drop had long wait time on phone just left truck and keys in box and called affordable next morn they confirmed alll was good
ROBERT S. on
LADY AT THIS LOCATION WAS VERY KNOWING AND HAD A PORTABLE JACK TO HELP OFF LOAD TRAILER.
Stephen H. on
Roof leaked ...needless to say it was raining. Several boxes and mattress got wet.
DANNY S. on
See above.
Roger F. on
Nothing, this place is great and staffed with even better people
Tyler W. on
Great speed at delivering contract receipt. I arrived before working hours and got receipt within 20 minutes of them opening.
james G. on
Trailer leaked and should be sealed. You rent a cargo trailer to keep your items dry ! Rental site was very helpful though.
john T. on
Great service and price
Caitlin T. on
The service provided was absolutely amazing. The owners/ employees were helpful and pleasant to be around. I would give this location my highest recommendation to everyone I know.
Andrew H. on
I reserved and pre-paid my trailer online. The online experience was generally favorable, however after completing the process of paying my bill online with a credit card, I briefly saw a notice about an additional $0.56 charge, but then it went away. The agent at the pick-up location, Affordable Storage by Townsend, had to collect the $0.56. I never did understand what that was for and why it wasn't included in the original online fee assessment and payment - having to pay that small fee negated the expeditiousness of paying online ahead of time. Also, the agent's fee structure for the add-on insurance levels were different (lower in price) than what was quoted online. E.g. $5000 level was $25 on line and the agent's quoted price was several dollars less. Oddly, he did not seem to know that I had already selected an insurance option and had payed online - I had to show him the rental confirmation statement which included the amount paid to date.
Andre C. on
Kelly was very helpful
Justin G. on
The Truck Smelt like Dead Shrimp.......It was horrible.
JOHNNIE S. on
Great location for my purpose. Friendly service.
marcus J. on
Really like the easy and comfort of the location.
molly M. on
Nothing! Mr.Kelly was beyond helpful and professional. I definitely recommend using this location for ALL your moving needs:)
Darryl R. on
Ensure that the equipment is available to be swapped immediately if the customer says the current rental will not work. The staff on-site was hesitant to change anything as it was close to closing time. I had to contact the rental location several times before the phone was answered. I was advised to go to Walmart to purchase a cheap hitch to connect to the rental truck and that there was nothing he could do for me. I insisted that he do something as the current truck would not work at all.
MORGAN H. on
They put the wrong drop off address and I had to drive 30 minuets out of my way, and I was charged everya miles because of it and waste of gas. Very upset
Neil M. on
Service was perfect.
Sheryl S. on
The truck we rented had a rubber seal on the windshield come loose out of the channel on the top of the windshield. This rubber piece was so loose it banged on the cab of the truck (like someone was taking a hammer and banging it) for the last 700 miles of a 1100 mile trip. I believe this piece had been broken before and it had been attempted to be glued back into the channel. I would like to be compensated $150 (10%) of our rental cost, for the horrible conditions this broken part created for the last 700 miles of our trip. If the part would have been repaired correctly in the first place instead of just glued into place this would have been an enjoyable experience.
Richard N. on
Kelly was AWESOMEEEEEEEEE
david C. on
Great service good people very helpful
JOHN B. on
this fellow had everything well thought out and organized. he did a great job. thank you
Christopher C. on
Kelly was terrific!
clinton C. on
I preferred the drop off return over the phone app return I had to use at the Garden Street location. I would be more likely to use the South street location because the drop off is easier.
ryan C. on
Kelly is awesome always helpful will always rent from this location.
rosanna H. on
I wasn't the driver but he had no complaints so all was well
Nancy C. on
Everything was great
MICHELLE J. on
Great fast Service! Nice and Friendly and easy to work with. Def recommend
Stephanie K. on
My overall experience was wonderful. This was my second time using this location and they are friendly and quick to help you out!
bruce M. on
Great experience! Kelly was extremely professional and helpful with getting the car dolly hooked up. First class!
Linda W. on
Very friendly and helpful. Did all the hook ups and made sure everything worked right before I left. Great service here.
Kennedy B. on
Everything was Great as always! This is my go to location for UHaul rentals!
Cody F. on
The location was not found so when I dropped the trailer off I couldn’t complete checkout. There was no clear drop off place and there was poor lighting for after hours.
Joseph L. on
None
ED M. on
Kelly was friendly, courteous, and helpful. Great experience!
Jere C. on
The bushings are worn out on the bottom of the cam lever and as a result the handle came over the stop plate and damaged my appliance.
Brad M. on
I had to pay for two days extra even though I told the agent I had serious car problems.
KATRINA L. on
They promised to report all the problems with the truck and refund me some money to my credit card, but so far haven't.. They did take the truck out of use to fix it all. Hopefully no one gets stuck with a u-haul truck like this one. I feel you should refund half of my payment. Thank you. (On my credit card-Linda MCFarland / Katrina Ladd
mark B. on
I store my boat there and hes always accommodating even put down some millings for my boat to sit on and is a very busy and always doing something to make things better