Rented the Truck for less than 2 hours and a total of just under 35 Miles... $95 is a little steep for a local pickup!
BRIAN E
Customer Reviews for Affordable Storage By Townsend
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman that took care of me was very polite and took care of me efficiently.
WILLIAM RExcellent service at this location! Roxanne is fantastic!! Thank you so much for working with our schedule changes and making this move a very pleasant experience.
ANNA SSince it was after hours, there was no staff on the property. Clear signage on where to park trucks of carting sizes would be helpful.
Christopher GGood service!!
MICHAEL PRoxanne was so nice and got what we needed. I recommend this U-Haul location
BRANDON RLeft tire needs to be replaced. Unsafe for long distance
LORI BI stopped in, without a reservation, to rent a trailer. I was treated with the same respect as if I had a reservation. The service was top notch and professional. Because of the customer service, I will keep using the Affordable Storage by Townsend facility.
AMMON FA+++++
RUSSELL BI have several options to locations of U-Haul rentals. I keep using Affordable Storage by Townsend because of their professionalism. The equipment is always clean and ready to use.
AMMON FEasy pick up and drop off. Gentleman was friendly and courteous
DIANA GThe service has always been great. I’ll only rent from this location from now on.
THOMAS FAbsolutely awesome professionalism and will only rent from this location.
GILBERT GStaff very friendly.
LESLIE KGeorge was super friendly and a big help. Thanks!
Blake DThe application downloaded did not always provide accurate information. Other than that, it was a great experience!
Vicki NEverything went really smooth
Nicholas CGreat customer service. Very friendly.
David NCustomer service was poor. Myself and a few other customers arrived later in the evening, the rep mentioned several times how close it was to closing time and was very short tempered. I felt like a bother not a customer, won’t be back there for sure. Actually opted for 24/7 checkin so I wouldn’t have to deal with rep. Also trying to figure out how I was charged for 2 days and had the truck for 1. Received many docs to my email with my “digital signature” that I never signed.
ANTHONY DNothing. The employees are kind, knowledgeable and courteous. I will definitely rent from this store again. Thank you.
PAUL VNothing Kelly was right on
WILLETT TJerrid was great, he made sure before I got back to move out. That I was already checked out. I like I didn't have to wait around to long. Also he help me out with a couple things I couldn't fit in my truck. Thank you
TIERRA BBest ever!
THOMAS BAlways easy and customer friendly! Can’t beat the price and a ton less expensive vs buying a trailer or big truck.
RUDOLF PImprove U-Haul web site. It’s extremely slow and aggravates the owners ability to expedite the rental in a more timely fashion. Staff always very friendly and helpful in getting you the right U-Haul for the right job
ERIN WYou over charged me. I only used the trailer one day. I had it back by 7 or 8 pm so about 28 hours. I want a refund for over charges
JOHN BI don't blame the agent for the lack of vehicle maintenance as far as what is wrong with the truck. They only rent, not repair. The truck had been obviously been damaged at some point and bounced at every speed, the higher the speed, the worse it was. The wipers needed replacement and the inside of it needed cleaning. It was hard to see when it was raining.
Deborah LAfter paying DOUBLE the advertised price, I was then charged another 10% on a second charge for no reason, with no explanation. The person running the location tried to lie about how much fuel was in the truck so I'd return it with a little extra.
MARSHALL MKelly was great to deal with and made the process of picking up and dropping off the trailer a breeze.
THOMAS GA very pleasant transaction, would very much use this vendor again
JAMES FI just "dropped in" to rent a trailer. I was met with a helpful attitude. The proprietor was cordial and willing to assist. I have other U-Haul centers to choose from, but keep coming back to this one. Based on this visit, I will continue coming back.
AMMON FEverything was excellent
CHARLES WRoxanne was very helpful in providing another truck when the pickup I had reserved had not been returned. Excellent service.
Tony BVery helpful. Small location was a be difficult to located but I managed to find it. Easy to return the 15' truck and auto transport.
Alexander IGreat customer service at this location every time.
Francis PHorrible experience! Close it down. He is rude and a crook. Too much to type in this box. I will never use this facility again or recommend!
Wanda BFast, cheap and courtesy personal super recommend
Elizabeth OEasy checkin & checkout. Friendly service.
Vincent PThe process was relatively easy, I’m not sure what would make it smoother!
Johnson WExcellent customer service
Howard MNo problems other than U Haul online system not working properly for location leaving employee frustrated at delays (20 min) while he had a counter full of customers
steve fUpon pickup, the vendor gave me no “walk around” of the trailer, which would have disclosed notable damage to the right side. The ONLY involvement was to connect the trailer to my car and make sure the lights were working. At home, before loading the trailer, I checked the tire inflation and lug bolt tension. Lugs bolts were OK, but the right tire was in VERY poor condition, with numerous patches where the tread was virtually non existent. A call to the vendor resulted in me being redirected to the U Haul number for road service. BIG difference here. At their request, I sent pictures of the damage to the trailer, as well as the traditional Lincoln penny standing in the tread of the tire to show the (lack of) tread depth. Within an hour, a serviceman arrived and mounted TWO new tires. This trailer has obviously led a hard life. The paint/ vinyl wrap on the exterior is faded and cracked all over, and it looks VERY dirty. The right fender is damaged in several places, and there are dents in the corner molding at several places. That said, we had NO problems on the 1300 mile trip with the trailer, and we were more than pleased with the responsiveness of the U Haul road service folks. And the lady at the Houghton Lake U Haul place was ACES at the check-in. So, overall; good company, unfortunately paired with a trailer on its way out and a vendor who doesn’t measure up to the standards of the rest of the company.
Robert CEverything went well
Barbara CSecond time renting at this location very friendly polite I highly recommend it
VINCENZO LAll good 👍🏻
leslie kawsome service , i will rent again thank you
mark L