Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The counter guy was nice but the office was not clean and inviting. The sun shining on the plexiglass shield reflected right in my face and I couldn't even see the guy. Otherwise he was nice and helped me connect the trailer and check the lights. A cleaner office would earn 5 stars.
Kelly was extremely helpful and processed truck return well and professionally!
Kelly was very nice; site close by.
All went well. I recommend this site. Great service!
Kelley very low key and helpful, will use his location again
Customer service was excellent and very pleasant.
Great People helped me with a flat tire on my RV have dealt with these folks several time and they are Great !!!!
Service was excellent, all trailers looked clean and new. The sales woman was lovely. Perfect experience. thank you
lower in-state rates, make sure covered trailers are in fact water proof.
They did a great job and are always so helpful.
The guy was creepy playing creepy music. Also what was the second charge of $44.19 for? No one called me to tell me I would be charged anything additional not to mention I do not want my card information stored. I was already charged the $79 that should have been the end of it. I want my money back. I will be filing a report.
Great location
When calling the national number to change my reservation it was a poor experience. Took 30 minutes to talk to a person.
Excellent customer service.
Townsend Storage is a great place. Hometown courtesy.
Just keep doing the same thing
nothing everything was great your worker was very helpful with all the questions i asked thank you don king
Quick efficient and ready when I arrived.
make your ID picture app work better
Owner was very nice and accommodating. At the last minute I had to change my reservation time and he was more than accommodating to my situation and when I went to pick up my truck he was pleasant and funny. Great service will continue to use them!
Very nice, very accommodating. Thank you!
We have used this location for years and always receive excellent service.
Can't be improved. They were friendly and helpful. Top rate place to do business with. They were so nice that I know for sure if I ever have to move out of state again, that's where I'd go.
Our reservation was changed to another facility without our knowledge, but it all worked out.
Scanning program still has some bugs
They would not let us drop the truck off at the drop off location.
The staff there are great to work with. They try to accommodate you in every way possible.
The people in charge of this U-Haul location rental for totally very helpful and very courteous thank you for the service
The check in with my phone was a challenge. Your people on the phone were great and helped me get going.
Everyone was friendly and helpful. Truck was clean and ran great.
This was NOT my location where I had made my reservation for a 20' van! I HAD to go here to get a SMALLER van because my original reservation did NOT have my van I had reserved days before the scheduled pickup! U-Haul really screwed me on this planned move! I lost an extra hour running across town to get a smaller van that caused me to make an extra trip to move due to the smaller van size that I DIDN'T reserve! What really pissed me off was the dealer at the second location said I could pay MORE and get a bigger van! That was a slap in the face after I had told him what I had been put through getting a van so I could start my move! Very disappointed in U-Haul and the unsympathetic dealers that don't really help you when U-Haul screws up! Beware when you reserve and pray they have your van when you show up! Really hope I don't have to use this company again! They aren't like the old days when I've rented before!
This shop is always great. Family run operation. Always nice and helpful.
Had a tire blow do to a retreaded tire 20 minutes after I felt my Destination and was traveling over 1300 miles. Had to wait 2 1/2 hours for someone to change it then was told the. Bearings where going bad to keep an eye on it.
Kelly was great! Once again, UHaul was fantastic! Thank you!
Web site rental was confusing but both pickup and dropoff locations were top notch and very helpful.
Excellent this is the fourth time I have rented a U-haul from them in the last 6 years.
This local representative has always been very helpful and professional on all my numerous previous experiences and this was no exception. He is first class! Dennis Phillips
No improvement needed. I've dealt with these people several times in the past. Each and every time has been the same. Their good people to deal with. Always friendly and helpful. I would highly recommend them to anyone.
Very personable and helpful. Definitely would and will recommend. Thanks!
The people were very friendly, fast, and professional.
they have a really cool cat.
Within about 30 minutes of loading a vehicle that does not run ( which took all day) the AT had a u-bolt failure. The road side assistance would not allow the technician who arrived to get the parts and repair it, but instead decided that the truck..(which again does not run) needed to be unloaded and towed to another uhaul location. I advised that I would not have help to load the truck a second time, but they did not seem to care. I request the AT and vehicle be left until morning, and the technician could fix it then...they again denied this. I was told another trailer would not be available until the next day, and in a different town. I had to take time off of work for this, and ended up having to take an extra day because of the delay caused by you faulty equipment. The bolts that broke were so corroded that they should have been replace long ago. Unacceptable..you cost me another day of rental truck, another day of hotel, AND another day of missed work. I was traveling 8 hrs to another location. I would expect some sort of compensation for this matter...uhaul DID cost me extra money.
I had an issue with the electrical connection on my truck. Got it corrected, but was not sure - so the manager kept the trailer on reserve and also held a truck for me just in case we could not fix my truck and needed a truck instead of the trailer - Fantastic customer service.
smooth rental,very helpful
Very easy and efficient way to haul an item that we could not fit in our Rav4. We will use this service again whenever needed.
Twice I've gone to the Garden St U-Haul and they didn't have what I needed so I went to the South St location and they had the equipment. Many thanks to Roxanne for being pleasant, very helpful, knowledgeable, and easy on the eyes. I'll skip the others next time, and go straight to 3535 South St.
Came to this U Haul location with complicated rental issues from out of town. This place was willing to spend the time and energy to help resolve all of our issues and get us back on the road. They were polite, helpful, and willing to take the time and do anything to help us out. Cannot say enough good things about this place!
Kelly provided great customer service. Thanks!
I have dealt with Affordable Storage By Townsend two separate times. Gentleman was very nice and a lot of fun to talk to. He is very knowledgeable and gave us a great deal on U-Haul rental.
Nothing. Kelley went way above and beyond in customer service. From helping to select proper size truck and car hauler to coordinating drop off times and total miliage. Thank you Kelley. Excellent customer service.
We were treated efficiently & cordially. We appreciated the assistance from the office when disconnecting the tow dolly.
Very convenient, easy to find, great personnel - great experience!
fast service
Original drop off location would not take the truck back because they had too many. This location I dropped off at was very cluttered and smelled like they just had a fire. Great service was provided.
