Customer Reviews for Affordable Storage By Townsend

Very personable and helpful. Definitely would and will recommend. Thanks!

The people were very friendly, fast, and professional.

they have a really cool cat.

Within about 30 minutes of loading a vehicle that does not run ( which took all day) the AT had a u-bolt failure. The road side assistance would not allow the technician who arrived to get the parts and repair it, but instead decided that the truck..(which again does not run) needed to be unloaded and towed to another uhaul location. I advised that I would not have help to load the truck a second time, but they did not seem to care. I request the AT and vehicle be left until morning, and the technician could fix it then...they again denied this. I was told another trailer would not be available until the next day, and in a different town. I had to take time off of work for this, and ended up having to take an extra day because of the delay caused by you faulty equipment. The bolts that broke were so corroded that they should have been replace long ago. Unacceptable..you cost me another day of rental truck, another day of hotel, AND another day of missed work. I was traveling 8 hrs to another location. I would expect some sort of compensation for this matter...uhaul DID cost me extra money.

I had an issue with the electrical connection on my truck. Got it corrected, but was not sure - so the manager kept the trailer on reserve and also held a truck for me just in case we could not fix my truck and needed a truck instead of the trailer - Fantastic customer service.

smooth rental,very helpful

Very easy and efficient way to haul an item that we could not fit in our Rav4. We will use this service again whenever needed.

Twice I’ve gone to the Garden St U-Haul and they didn’t have what I needed so I went to the South St location and they had the equipment. Many thanks to Roxanne for being pleasant, very helpful, knowledgeable, and easy on the eyes. I’ll skip the others next time, and go straight to 3535 South St.

Came to this U Haul location with complicated rental issues from out of town. This place was willing to spend the time and energy to help resolve all of our issues and get us back on the road. They were polite, helpful, and willing to take the time and do anything to help us out. Cannot say enough good things about this place!

Kelly provided great customer service. Thanks!

I have dealt with Affordable Storage By Townsend two separate times. Gentleman was very nice and a lot of fun to talk to. He is very knowledgeable and gave us a great deal on U-Haul rental.

Nothing. Kelley went way above and beyond in customer service. From helping to select proper size truck and car hauler to coordinating drop off times and total miliage. Thank you Kelley. Excellent customer service.

We were treated efficiently & cordially. We appreciated the assistance from the office when disconnecting the tow dolly.

Very convenient, easy to find, great personnel - great experience!

fast service

Original drop off location would not take the truck back because they had too many. This location I dropped off at was very cluttered and smelled like they just had a fire. Great service was provided.

Kelly is really dedicated at affordable Storage. He is very considerate and nice to your customers. If you want to continue your rental business and grow, you should reward them for what they do. You can take all your online crap and lack of maintenance to the grave yard along with other failed businesses.

No problems

Could not use ihaul.com to do after hour drop had long wait time on phone just left truck and keys in box and called affordable next morn they confirmed alll was good

LADY AT THIS LOCATION WAS VERY KNOWING AND HAD A PORTABLE JACK TO HELP OFF LOAD TRAILER.

Roof leaked ...needless to say it was raining. Several boxes and mattress got wet.

See above.

Nothing, this place is great and staffed with even better people

Great speed at delivering contract receipt. I arrived before working hours and got receipt within 20 minutes of them opening.

Trailer leaked and should be sealed. You rent a cargo trailer to keep your items dry ! Rental site was very helpful though.

Great service and price

The service provided was absolutely amazing. The owners/ employees were helpful and pleasant to be around. I would give this location my highest recommendation to everyone I know.

I reserved and pre-paid my trailer online. The online experience was generally favorable, however after completing the process of paying my bill online with a credit card, I briefly saw a notice about an additional $0.56 charge, but then it went away. The agent at the pick-up location, Affordable Storage by Townsend, had to collect the $0.56. I never did understand what that was for and why it wasn't included in the original online fee assessment and payment - having to pay that small fee negated the expeditiousness of paying online ahead of time. Also, the agent's fee structure for the add-on insurance levels were different (lower in price) than what was quoted online. E.g. $5000 level was $25 on line and the agent's quoted price was several dollars less. Oddly, he did not seem to know that I had already selected an insurance option and had payed online - I had to show him the rental confirmation statement which included the amount paid to date.

Kelly was very helpful

The Truck Smelt like Dead Shrimp.......It was horrible.

Great location for my purpose. Friendly service.

Really like the easy and comfort of the location.

Nothing! Mr.Kelly was beyond helpful and professional. I definitely recommend using this location for ALL your moving needs:)

Ensure that the equipment is available to be swapped immediately if the customer says the current rental will not work. The staff on-site was hesitant to change anything as it was close to closing time. I had to contact the rental location several times before the phone was answered. I was advised to go to Walmart to purchase a cheap hitch to connect to the rental truck and that there was nothing he could do for me. I insisted that he do something as the current truck would not work at all.

They put the wrong drop off address and I had to drive 30 minuets out of my way, and I was charged everya miles because of it and waste of gas. Very upset

Service was perfect.

The truck we rented had a rubber seal on the windshield come loose out of the channel on the top of the windshield. This rubber piece was so loose it banged on the cab of the truck (like someone was taking a hammer and banging it) for the last 700 miles of a 1100 mile trip. I believe this piece had been broken before and it had been attempted to be glued back into the channel. I would like to be compensated $150 (10%) of our rental cost, for the horrible conditions this broken part created for the last 700 miles of our trip. If the part would have been repaired correctly in the first place instead of just glued into place this would have been an enjoyable experience.

Kelly was AWESOMEEEEEEEEE

Great service good people very helpful

this fellow had everything well thought out and organized. he did a great job. thank you

Kelly was terrific!

I preferred the drop off return over the phone app return I had to use at the Garden Street location. I would be more likely to use the South street location because the drop off is easier.

Kelly is awesome always helpful will always rent from this location.

I wasn't the driver but he had no complaints so all was well

Everything was great

Great fast Service! Nice and Friendly and easy to work with. Def recommend

My overall experience was wonderful. This was my second time using this location and they are friendly and quick to help you out!

Great experience! Kelly was extremely professional and helpful with getting the car dolly hooked up. First class!

Very friendly and helpful. Did all the hook ups and made sure everything worked right before I left. Great service here.

Everything was Great as always! This is my go to location for UHaul rentals!