Moving out was easy and smooth Took picture if empty unit and text and just put keys and lock into a slot in the door to the office Everyone that I dealt with was very friendly and helpful ThanksYvonne H. | Overall Experience
Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have now used this location twice and both times were extremely satisfied! Would recommend to anyone!Sherri V. | Overall Experience
Very friendly and helpful staff!!Tessa S. | Overall Experience
I have no problems with the location of pick up the people were friendly.Kenny T.
This storage cavity really worked well for us when we moved back in state. The facility was clean, well kept, and the people were very friendly.Nanette J. | Overall Experience
Great storage facility. Easy process to get rental unit started and easy to complete when finished.Gregory M. | Overall Experience
Everything from start to finish was easy. I was impressed with how professional and clean the facility was. Elizabeth was very helpful and kind.Alicia G. | Overall Experience
Customer did not leave a comment.David A.
Customer did not leave a comment.JOHN H. | Overall Experience
Customer did not leave a comment.Jamie H.
It was after hours can't answerMary T.
Always helpful and personable. Great to work withANGELA S. | Overall Experience
Great customer service. Friendly and knowledgeable!Brian S.
Customer did not leave a comment.Keith K.
The location was fine. The truck share process was awful. It kept telling me a need to share my location and I followed the directions that were given, but it still wouldn't work. I called Uhaul and waited on hold for 40 minutes just for the lady to give me additional directions on how to share my location. Why weren't these directions given in the link??? I waited for 40 minutes for something that could be added to the directions in two sentences. Horrible! But I have a feeling Uhaul doesn't really care about making it easier for their customers since they're one of the only options for moving vehicles.Jessica B.
The key drop box was not clearly marked. Was not the type shown in the online picture. The note on the door said â€˜Please put world lock in the drop slot on the front door'. Not referring to U-HAUL.Timothy F.
Customer did not leave a comment.Mark B. | Overall Experience
Person who handled return inspections wasn't available so had to return the following day to receive my deposit. Just another inconvenience courtesy of UHaul.nathan M.
Steady, quiet, climate controlled storage satisfactory to use. I rented for four years.ANNE H. | Overall Experience
Customer did not leave a comment.Mendey B. | Overall Experience
Customer did not leave a comment.LINDA S. | Overall Experience
Customer did not leave a comment.RONALD R.
I used your storage facility for 10 years and have no complaints. My husband and I appreciated the Veterans discount. Having access to boxes and supplies is very helpful. The only suggestion I might add is for those not familiar with using storage is to place plastic liner on the floor and use Damp Rid for any moisture in the unit. Thanks...from the Jaggers !!!LAURETTA J. | Overall Experience
Customer did not leave a comment.Vincent O.
Our experience could not have been better! Manager (Crystal Turner) and Assistant Manager (Alizabeth) were helpful in every way - making things understandable, safe, secure and giving us the assurance that we (and our belongings) were “in good hands!” They were great!BOB S. | Overall Experience
Customer did not leave a comment.Jack C. | Overall Experience
Customer did not leave a comment.David B.
The young lady that runs the office is awesome! She was very helpful, and went above and beyond to ensure I had a positive experience!SHANNON S.
Service was great. She went over Ans beyond to help me with my rentalKIMBERLY C.
Customer did not leave a comment.CHEYENNE H. | Overall Experience
Customer did not leave a comment.ROBERT R.
Great customer serviceTRACY W.
The movers informed me that there was standing water inside of unit . I had to throw away two bookcases & a couple of boxes of items that were soaked & contents were damaged. Glad you force us to buy the insurance on our units as I will need to have the bookcases replaced. Other than that, everything else is great.MARILYN M. | Overall Experience
Elizabeth was great to work with. She had everything ready and was helpful for the whole process.ROBERT R.
Customer did not leave a comment.EARL B. | Overall Experience
I really like the owner, but the employees on the other hand, not so much! I was there on two different occasions and was yelled at by the female employee that, â€œonly one person per familyâ€. Mind you, I have my child. And on the first occasion she asked if she was coming off like a â€œbitchâ€. And I gave her an honest reply. So for her to do the same thing the second time, she knows exactly what she doing. Another than her, my use of Uhaul at this location, it was good.QUINTON S.
Customer did not leave a comment.SHIRLEY H.
Customer did not leave a comment.CAROLE E.
Very friendly staff and the storage building was clean and no problems with mice. I would definitely recommend this storage place.LINDA T. | Overall Experience
Thank you affordable storage!!! Ya all are wonderful staff!!! Your units were very clean!! If I need a storage unit again, I will definitely give ya all a call for a unit!! Keep up the good work!!DEBBIE S. | Overall Experience
Had a sign on the door saying "Mask required but if you aren't wearing one we'll assume its for a good reason"Adam O.
Will recommend to anybody in need of storage, esp. environmental controlled.facilityED D. | Overall Experience
I will absolutely use this establishment again in a few months! The staff was super helpful and made sure I was satisfied. The facility and grounds were laid out efficiently and is well maintained!CURTIS M. | Overall Experience
Customer did not leave a comment.Mary G.
Tracy was great! Very friendly and helpful!stacy D.
Everything is top notch at this locati9nMary G.
The lady that was there that day was super nice and tried to help in anyway she could we returned our trailer on Sunday at schotts marathon in London the guy was super nice unhooked trailer for us we are 100% pleased with all would recommend either place to anyonejames E.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Miranda P.
The lady who was working that day was terrific. Enterprise screwed up my reservation and I was able to book last minute. When my gps brought me to the wrong place, she took care of everything and I was outta there in 5 minutes.Clifford R.
The cab smelled but it looked clean.DENISE S.
Excellent customer service. No improvements needed.DOUGLAS G.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Chris B.
Nothing they r on top of the game 😁RUTH M.
Customer did not leave a comment.Dana C.
Customer did not leave a comment.SHARBAI W.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.PAMELA C.
While we were driving down the road in our neighborhood after picking up our trailer, it completely came unhitched from our truck and rolled backward while we were driving. Because we were driving in our neighborhood, we were fortunate that there were no cars behind us or around us and we were able to get the situation under control. At first, we believed there was a problem with the trailer, but upon further inspection, we realized that the lady who hooked the trailer onto our hitch did not do so properly. Should we have been on a busy road, this could have killed someone. There needs to be more vigilant efforts taken with safety and training to make sure that those who are hooking up heavy equipment like this know what they are doing. Additionally, this same individual did not seem to know any of the answers to the questions we asked and would always have to call someone else for an answer every time. It seems like there needs to be some additional training there as well.JAMES W.
Very helpful, informative and courteous. Excellent equipment. Thanks to the u-haul family.TIMOTHY A.
Great service from Affordable Storage Guys! Lackluster and underwhelming service from the U-Haul online check in. NOT the branch's fault. Poor design and difficult to use the online system. Too many app permissions to find and active and no instructions on how to do so. In the future I will gladly schedule pick up times during business hours only.Mark C.
Customer did not leave a comment.JAY Y.
Customer did not leave a comment.Amber F.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Julia M.