Customer Reviews for AFM Indoor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AFM Indoor Self Storage

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Cherisse R. on

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Stay the same🚚

Don H. on

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Really nice people. Only glitch was a wait while they straightened out the mileage snafu on the front end which they were very professional in addressing. “Thank you for your patience. . . “ goes a long way.

JAMES R. on

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Very friendly staff! Excellent customer service! I will definitely use this location again due to this and the location.

Keaundra J. on

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Be more precise when establishing the price for the rental.

Henry J. on

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U Haul was fair and right on time with location and availability. Thank You for being there.

Elaine M. on

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Deborah C. on

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Was overcharged on a dolly charged twice

Bobby M. on

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David M. on

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The customer service was awesome. She deserves a raise.

Maude S. on

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Jeremy S. on

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The experience was just fine.

Richard Q. on

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Tosha B. on

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Kenneth M. on

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Effective, efficient, with class and personality. Thanks Guys!

bruce M. on

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Dana Howard D. on

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No problem transaction. Everything went well!

Gary C. on

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Dominique C. on

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Amanda Shaw was not pleasant at all. She did not give us eye contact until it was time to take our payment. She did not walk us out to the trailer But instead gave verbal directions which weren’t easy she did not assist with hook up at all if I would have done it incorrectly and broken a piece of equipment I wonder who would have been held reliable. I have rented from Uhal many times and this was surely the worse. When it was time to drop it off they were closed AMANDA SHAW would have told us the business hour since she was aware that we would be returning it the next day. Very band customer service from her. Where we were directed to park it for after hours drop off per voicemail “ on terrant st in yellow lines” there were no yellow lines visible. We took it back and left it outside of gate but again if something would have happened we would have been held reliable. I won’t stop using uhal but will never use this location or recommend it. Especially if anyone has to deal with amanda.

Catherine R. on

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Aime M. on

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The person at this location had poor customer service. She didn’t even ask if I needed help I had to go and ask for help.

Randall Y. on

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Karen S. on

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jesse G. on

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Back up camera. The way other rental trucks have.

kamara A. on

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Angela J. on

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Joseph J. on

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Great group of folks! Very happy!

STARR-QUASIA M. on

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Karen C. on

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Camilla C. on

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All was very good

Quanie B. on

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Donald C. on

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Nothing really. The guys were efficient and helpful to each person. They were willing to talk each though the things that were needed to do like take a pic of our license through the U-Haul app, They were patient and even kind with each person. This where I will come to rent what I need. Great Experience!!!

Khalilah M. on

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I had a encounter with a rude employee that could have served me better. And answer my questions alitte better.

Jeffery J. on

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Kevin M. on

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lesharner S. on

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Over priced

ebony H. on

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Tai D. on

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Good

charles P. on

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Kristin I. on

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the number for the lock box didn't work so i had to call and be transferred to a new location. super inconvenient.

Tamam A. on

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Regina F. on

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Staff(Amanda) was very nice and helpful

William D. on

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All good Nothing to change at this point

Charmaine B. on

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To make sure the trucks have gas in them !

Derel F. on

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Wait times at the service counter are extremely long. The representative should have another person the to assist him with the work that needed to be done. It was so bad, that we were running out of room to stand in the lobby. He had his daughter there to watch cameras and open gates for customers wanting to leave out.

Teresa Y. on

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Eric J. on

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James B. on

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Michael A. on

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Staff was very polite and rental was very easy. Truck was ready and clean with extra equipment ready. Turn in was honest and simple also. Only thing to improve on would be that there was not much available parking for after hours drop off for my vehicle as well as Haul.

Lonnie C. on

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TEONIA NICOLE M. on

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I called and the lady was very rude. I will not recommend anybody to use the u haul location on 1501 east Bessemer Ave. Greensboro NC

Ereka B. on

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The staff at this pickup location were extremely professional. They provided quick and easy pickup and delivery.

Jerry S. on

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Too expensive

Linda B. on

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Jazmine R. on

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Kyonna H. on

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DONNA E. on

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Just keep up the good work! Fast speedy service!

Linda S. on

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Melvin R. on

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Vinsha S. on

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I did not know that I had to hook up my own equipment. I have rented trailers several times before and never had to do so. I did ask for help and the female associate said it would be $50 dollars. Needless to say I was running late and also lost money by renting from this location.

Dyann M. on

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elizabeth K. on

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Kip is an excellent representative, very knowable and friendly!

JENNIE M. on

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The customer service was totally amazing I was taking care of in a timely manner the trucks were nice and clean and I will recommend this company to everyone

JENNIE M. on

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Continue To Keep Up The Good Work, GREAT JOB!

Sharon D. on

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Well I had a problem and didn't have money to pay for movers. I return the truck, after I had it for a couple of hours. Since no one was there, I still got charged for the full amount.

Brad J. on

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Keith W. on

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Deborah B. on

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Nothing it was a great experience

terrell T. on

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Bob B. on

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Overwhelmingly satisfied. Excellent customer care. We would recommend this location as a first choice in the area

terry H. on

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Lady-Nicole C. on

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Elissa M. on

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Melody H. on

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My movers swept out the van. It was spotless. Yet you are attempting to charge a $75 cleaning fee. I made sure the cab was clean and all receipts/water bottles were removed. You don't have a safe place to leave the truck after hours so it was parked on the side of the road. Who knows what happened to it after I left it. I'll be using Penske or Budget for my next move.

Serena H. on

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Andy W. on

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Tammy A. on

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stephen H. on

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You might make sure the the renter you the that the serviceman they're feel confident that they do understand the hours that are you operating if you need to get it there beforehand or are you parking it outside the gate or what have you but overall customer service it was great

Grace H. on

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I had ordered a truck for 24/7 pick up so I could get it before 9am when they opened. I then wanted to bring the truck to my apartment, load it and then bring it back to add an auto transport. So I had a separate order out for an auto transport to be picked up later in the day. I don’t have a lot of room in my apartment lot. I had specifically called the Uhaul line to ask if it was possible and she said it was and that she’d confirm with this location. I am unsure who went wrong but when I showed up in the morning for my truck the auto transport was already on and I was mad. We had to figure out what to do when loading and where it would work to park it.

Sara F. on

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Parking lot Locked up with sharp scary razor wire at 5pm. With no parking signs outside gates. Limited hours. Unclear where to park truck after hours.

manish A. on

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Simit P. on

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ian G. on

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Prices are high. Basically charged me $300 for dropping it off at a different location then I picked it up.

Jazzmin W. on

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The worker was so nice n helpful

Jazimine G. on

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The transaction was smooth and convenient. No complaints

Leah F. on

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I had an early morning pick up and my truck was parked just outside the gate, which was fine, but there was no indication that it was my truck. A sign that says “early morning pick ups” would go a long way. Thanks!

Parisa W. on

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Scott M. on

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The razor wire on the fence around the place is a bit off-putting.

Jermaine W. on

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Took two two days to check my truck back in and I have still yet to receive my deposit money back. No one knows anything at this location very sad

CARMELITA C. on

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Dianna H. on

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David O. on

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The was a problem with u-haul's web page that was not the fault of the dealer; this really slowed us down. They had to contact the regional manager to fix it.

JAMES S. on

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Courtney D. on

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I only clicked n/a as recommend as there wasn’t a not sure. This was not my chosen pick up location. I had to come here because the location I chose gave my reserved truck away. I did get the $50 reservation guarantee but this truck didn’t have a dolly or blankets. I live on the third floor. That would have helped greatly. Overall this wasn’t the best experience I’ve ever had with uhaul.

Lenora C. on

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eric F. on

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no change

bruce H. on

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AFM is a honest and friendly place for all your Uhaul and storage needs. I rent there storage spaces and Uhaul trucks they will give you first class service.

Ryan A. on

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Telly S. on

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RICKEY S. on

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Work on Truck drop off area after hrs. Area is to small for bigger trucks.

latonya E. on

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