Customer Reviews for After Hours Services
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of After Hours Services
ADAMS H. on
Filthy, smelly, slow, unprofessional.
Richard J. on
It was unclear after hours if I could/should open and proceed through gates for return. Otherwise the site was good.
JON B. on
N/a
Shannon L. on
This place really doesn't have an office but that doesn't bother me - great place to drop it off especially when using the app to do it
Phil G. on
Kim was wonderful. Service was quick and friendly, and she even backed up my car with the uhaul attached and unhitched the unit for me.
Kevin M. on
Everyone was helpful and professional. This was the first time that I used your internet services, overall, a good experience.
Patty C. on
Need to learn how to be nice and learn how to speak to people and not have an attitude and learn to go over the paperwork with the people
Michael M. on
very helpful, friendly and professional
John M. on
Great customer service from this location. I would use them again and recommend them to friends and neighbors.
Mike M. on
Had a lot of trouble with drop off process. Eventually had to call UHaul but had trouble even then with that.
Robert S. on
uhaul computer/system caused the location to have to enter our information 2 or 3 times - time consuming for the customer. Not the first time this happened. Also, we reserved the pick up at a shorter location and the reservation come through to the eclectic location ~ without notice to us. Lucky we checked our email prior to leaving to pick up truck. Notice would have been nice.
Chris L. on
This place was great, and the lady, Kimberley, in Eclectic was wonderful. However, I would strongly recommend against U-Haul to anyone who needs to “plan ahead†for their move. We were promised a 15’ truck from the location close to my sisters’ home. I flew in to Montgomery from California the day before, to handle their move. During my flight to Alabama, my elder sister was told they had no such truck available despite the reservation and written confirmation. My elder sister is a 70-yr old nun who has been overseeing the care and meds for our disabled sister, age 64 — Mary Jo was frantic and hysterical, and not used to broken promises. Our disabled sister was completely hysterical — she was convinced we would not get to Missouri on Monday, “in time†for the special housing we have spent over a year finding and arranging. I spent hours trying to find another 15’ vehicle, and wasted hours trying to calm each of them down. You have no idea how much energy that took to remain calm and cheerful when 1 sister won’t listen, and the other sister just can’t comprehend all the obstacles. This is the 2nd time I ran into the same problem with U-Haul (“sorry, we fon’t have a truck gor you, and there’s simply nothing we can doâ€). It’s amazing to me that you are still in business. I would understand a tornado, or flood, etc, but this was just poor management by U-Haul. Thanks again to the wonderful/professional Kimberly in Eclectic, Alabama.
Jeff K. on
Very nice lady answered my call and advised she was expecting my drop-off. Told me what to do and all was good!!
terrance B. on
The equipment was clean but there were ants everywhere which happens when it rains a lot but my bigger concern was I was told it had five eights gas in it only had a half a tank and when I brought it to the attendant’s attention. she said she didn’t know what happened to it, tell them it must’ve got stolen.
Thomas G. on
Very convenient location and personnel helpful.