Customer Reviews for AGB 101 Bowness

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AGB 101 Bowness

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alderson T. on

Rating:

Customer did not leave a comment.

Ramon D. on

Rating:

Add sign to main office for ID.

Richard R. on

Rating:

Arrived early for appointment and met with support person. Was shown the vehicle and he explained the possibility of making sure that you can lock the vehicle with the key in the ignition and that would require a pop n lock to come and unlock the door. We both went over the vehicle and verified mileage. Very friendly and helpful person. Would def use them again !!!

Mariano D. on

Rating:

I didn’t see a guide in the app or the email about how much gas to put in tank to return to previous level like there is in the paper contract that used to be given prior to using the app.

rafael R. on

Rating:

I return the truck and I Pay, 5 minute later I decide to rent the same truck and they don’t want to cancel the transaction from the first rent so I can continue to use it. So I rent the truck and I had to pay like the first rent. And I put more gas that supposed to and no credit or something. Other thing was perfect.

Tod C. on

Rating:

Customer did not leave a comment.

Sackett D. on

Rating:

Was a little hard to find someone to talk to for the pick up/ return of rental

lynde M. on

Rating:

Pick up was excellent.

PATRICIA H. on

Rating:

Customer did not leave a comment.

juan A. on

Rating:

Customer did not leave a comment.

teresa B. on

Rating:

I was told it would be $37 and they charged me another 25 why

Jewel F. on

Rating:

Customer did not leave a comment.

Betty M. on

Rating:

Customer did not leave a comment.

Sammy C. on

Rating:

Not much room to park. Otherwise nice facility.

Viviana M. on

Rating:

Love this guy. Extremely nice and helpful

Kenneth A. on

Rating:

Customer did not leave a comment.

Roxanne L. on

Rating:

When I git the truck loaded and ready to move, the truck would not move so I turned the truck off and restarted then everything went well. Everyone was helpful who I was in contact with.

Ronald G. on

Rating:

Customer did not leave a comment.

Christopher J M. on

Rating:

nothing, just keep doing what your doing. Very friendly.

Timothy S. on

Rating:

Customer did not leave a comment.

Chartiara M. on

Rating:

I was advised at the time of pick there would be a 100 dollar deposit because I used a prepaid Visa. When I Got my deposit back it was NOT the full amount there was a EZ Fuel deduction in the amount of 23.38. I have photos of the mileage and gas when I picked up the truck and when I dropped it off. Ot was more than 3/4 of a tank. This would be the second time I have rented with Uhaul and you guys have lied about the gas. I will NOT be renting from you guys again this is ridiculous.

William A. on

Rating:

Customer did not leave a comment.

Wallace B. on

Rating:

Online experience was awful!

Jack W. on

Rating:

Nobody home. Drop off spot filled with trash. Poor signage. Awful.

Anthony C. on

Rating:

Customer did not leave a comment.

Vanessa H. on

Rating:

Customer did not leave a comment.

Katelyn C. on

Rating:

When plugging in the address, taken straight from the website, to my GPS it did not take me to the correct location. It took me to an open field 2 miles away. However, when I called the man I spoke to was very helpful in finding the correct place.

Ehren S. on

Rating:

William, the representative who I worked with at this location, caused this to be an unfavorable experience. He did not accurately represent the mileage on the truck at pick up. He also charged me for the moving insurance although I declined it during my online reservation and although he did not ask me if I wanted it during check in.

Walter B. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Very helpful and great experience

Jason K. on

Rating:

First 2 GPSs had two vehicles going to a location that did not exist, once we we got turned around and finally found the location it was uninviting, not lit up at all. The only way we thought we had the right place was a uhaul drop off box attached to a shanty.

BAYARDO P. on

Rating:

Help the customer no the benefit of the company they send me to other locations not the close one to me

Nae S. on

Rating:

Placed a reservation prior to day of pick up and it made no difference because it took four locations of back and fourth traveling to get to a uhaul location that finally had a truck for me. Truck was filthy and had no gas, not even a gallon. Poor service all together. Will not be using uhaul again.

anthony G. on

Rating:

Customer did not leave a comment.

William A. on

Rating:

Customer did not leave a comment.

Laura I. on

Rating:

Easy and convenient

Lionel L. on

Rating:

Very friendly attendant, but old building

David P. on

Rating:

Customer did not leave a comment.

JAY P. on

Rating:

Thanks

Dwayne S. on

Rating:

Customer did not leave a comment.

Eddie H. on

Rating:

Customer did not leave a comment.

Ronni H. on

Rating:

Customer did not leave a comment.

Dainius M. on

Rating:

we reserved the rental at 11410 W Colonial Dr, Ocoee FL, when we got there, they didn't have the equipment we needed. The front desk was rude when I asked for that $50 guarantee. We filed the complaint #1605676. 2 minutes after we filed it, received a call from that manager screaming and cussing at me. We went to Maguire Rd, had to wait 10 minutes for someone to show up. I reserved the equipment at 7:am and didn't get one till 8:15 am . I was 1 hour late and have to pay $100 more for the storage location for my vehicle. This is the worst experiences and I will never use Uhaul again!! If you can hire some uneducated, rude psycho to run the facility, then there is nothing more to say

roger S. on

Rating:

Was not impressed by the appearance of the site, rented a dolly for a few hours and when came to return, business was locked up with no way to leave the dolly, finally decided to push it through the chain link gait far enough that it could not be reached, this man has lawn care service and apparently was out mowing grass somewhere.

Nadine B. on

Rating:

Customer did not leave a comment.

Leanne T. on

Rating:

We had reserved the truck for 9am. At 9:15 no one was even in the office. We phoned the Uhaul number and someone showed up at about 9:30. We were given the wrong contract and I had to spend more time on the phone with several people to make sure we had the correct charges. Too much time was wasted and these were volunteers giving up their time.

Cleber C. on

Rating:

Customer did not leave a comment.

Raquel W. on

Rating:

Customer did not leave a comment.

Jason B. on

Rating:

Customer did not leave a comment.

LENINE V. on

Rating:

Customer did not leave a comment.

Hiedi M. on

Rating:

Great place, friendly staff, in and out quickly with no problems.

GREGORY S. on

Rating:

Customer did not leave a comment.

Sean K. on

Rating:

Thanks very much-- very convenient and responsive! We will definitely use this rental location again!

Juan F. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

melanie A. on

Rating:

Customer did not leave a comment.

Fressia J. on

Rating:

I was misinformed on certain things. The man that worked there told me I could return the u-huaul at any location in Jacksonville, even if I already picked one. He said it did not matter. However, once I was in Jacksonville I called the closest u-haul to verify and they said that information was wrong. Also, he told me I could return the truck at least with a quarter tank and that it would be okay. However, I got charged a lot for that, once I received my receipt this morning in my e-mail. It would have been cheaper if I would have just filled the tank full myself.

William A. on

Rating:

Customer did not leave a comment.

Hampton M. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

Staff was great. Quick service, fair price, gave me the opportunity for after hours return. Would rent from this location again.

DEANNA J. on

Rating:

Owners are great!

Ramarao T. on

Rating:

My drop off location was on colonial dr in ocoee; not the one above.

Yvette T. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

byron D. on

Rating:

Customer did not leave a comment.

JOSE S. on

Rating:

Customer did not leave a comment.

delight G. on

Rating:

William.....you are a joy to work with! best service

Marc-Kenson J. on

Rating:

William is excellent, takes care of people and put the customer first.

WILLIAM A. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Nicer store look

MELISSA F. on

Rating:

The customer service, professionalism and overall friendliness of William was great! We would definitely do business here again. Thanks!

VLADIMIR L. on

Rating:

Customer did not leave a comment.

GEORGE C. on

Rating:

need a moe professional looking facility. Staff was great, nothing but compliments there. Not accustomed to receiving equipment with 1/4 tank of fuel. Ended up putting more fuel than needed in the truck.

GIOVANNI R. on

Rating:

Customer did not leave a comment.

LAURENCE G. on

Rating:

Customer did not leave a comment.

MICHAEL C. on

Rating:

Customer did not leave a comment.

Robin P. on

Rating:

Customer did not leave a comment.

fimon R. on

Rating:

Truck was reserved but rep. said there was no reservation. This location was un-professional and un organized. Over all service is very poor.

Terence K. on

Rating:

Very good customer service. Thanks! Terence

Nathan V. on

Rating:

Customer did not leave a comment.

Jorge P. on

Rating:

Customer did not leave a comment.

BERNARD G. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

Bonnie S. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

JOHN P. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

EDWARD D. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.

TAMI A. on

Rating:

Computer should work; instead of being able to pay by credit card, I had to pay by check. Otherwise, very friendly personnel and trailer was clean and ready to go. Would definitely rent there again.

LESLIE W. on

Rating:

better signage directing customers to the rental office (looks like it's a private home)

Daniel B. on

Rating:

They were late .no internet .WILL never use them again,! Was a hour late for our pickup thanks to them.

Michael S. on

Rating:

Customer did not leave a comment.

WILLIAM A. on

Rating:

Customer did not leave a comment.