I am very disappointed with this rental. There was no transparency about the fees. I was only told I’d be charged $1 for extra miles I put gas and was charged for gas so I need that refunded. My car broke down, called the location let them know we were running late, they charged me $40 for extra day. This is outrageous! I’m charged 108 dollars extra
phane l
Customer Reviews for Ahoy Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It wasn't clear where to pick up the truck but we eventually found it. In addition, there was some liquid in one of the cup holders to be quite honest with you, smelled like urine. I didn't have time to wait for the issue to get resolved so I took are of it myself but really didn't appreciate the fact that the truck hadn't been cleaned.
JOSEPH MEverything was as advertised. Truck was in good condition and staff was very helpful.
TIMOTHY JQuick and easy drop off area, good staff, and in and out in fast time.
STEVE BGood
Erik FI was looking to rent a Uhaul to transport a motorcycle I just purchased. I called the closest Uhaul in Sanford. To my surprise the owner informed me that they had a motorcycle trailer for rent. I was very surprised. The owner was very professional, extremely nice and helpful. I can’t say enough good things about my experience with this Uhaul outlet. I would recommend it to anyone who is looking to rent a Uhaul. And a big plus for me that they had a motorcycle trailer to rent. Excellent service and a pleasure to do business with them.
david mThe 24/7 mobile pick up was a challenge, the Uhaul app had issues which made the check-in process extremely difficult. The agent we spoke to was very helpful and walked us through the process, but other than that the location was not the best, they didn’t include the dolly that was requested and paid for, and the app needs improvement.
Waldemar CManager was very cool!
Albert FThey are very nice and professional thanks for your service
shaquita aHard to find key drop, but very nice, welcoming people that helped me out.
JUSTIN NContact me about my deposit refund.
Izayah CThis location did not have anyone available to help. There was not signs showing where the uhaul truck should be parked. There was not a clear procedure of how or where to return the vehicle. There should be signs posted that specify where uhaul trucks should be parked. There should also be some type of steps posted for turning in the truck. There was steps that needed to be completed before turning in keys and I already dropped them in the box before taking necessary pictures. The parking area was just a dirt lot not labeled.
Noveel HMore processes should be able to be completed prior to pickup
Mark SAmazing. In and out in 5 mins
CURTIS WGreat service, truck worked great too. Affordable and easy. Thank you!
JOSE MVery run down
Zachary SYeah this definitely isn’t the location I got a text message for from U-Haul to drop off my truck. My text message very specifically includes the name and address of a different location. So now I’ve got Magnolia Self Storage calling me pissed off saying I dropped off the truck at the wrong location with that’s absolutely not true.
KATELYN FThe driver's side door would not latch and was a precarious situation for the driver.
Mark CThank you
FASHA JPickup location in an unmarked area with no signage
Timothy JUhaul installer let chains drag n bounce on ground scratching vehicle. After 20 mins of driving at 50mph under load under limits a tire blew out on i95. Tech didnt check air pressure in tires b4 we left. Excessive time to check out. Reservation at lk mary uhaul was ignored and we had to go to sanford ahoy marine for trailer. NOT HAPPY AT ALL. I EXPECT A REFUND.
kenneth pSteve was very helpful and would definitely recommend.
Clyde JNeed to open location for weekends.
Luis MAlso mention one on 17 92. Helped me find what I need
Michael BNeed more personnel behind the counter, one was on the phone and the other one was helping a customer and there was a long line. Professional, clean place just need a little bit more manpower.
Marian PBill them for all the tolls at once rather than send 5-8 separate bills each weeks apart.
Cody FThe truck was VERY dirty and nasty inside. It even had a used old bandaid on the floor board. Also being a single woman, I am extra careful and cautious when it comes to my safety so imagine . So when I went to retrieve a key from the rear it was completely open the roller door up so I was very nervous and concerned that somebody could have been hiding in that track because the vehicle was set away and off from the road. The conditions were just not that safe. The rolling door said have been lot is not then invited could have been hiding or sleeping inside of the tailgate.
Terri LI pick up the truck, there was no lock box for key, my truck was dirty and not clean when I picked it up, yet I got charged for cleaning, this is not professional in any way and would appreciate to be refunded the cleaning fee
Frederick DNice people to deal with. Thanks again
Daniel PThe trailer had an old 4 prong power plug. My truck only had the new round plug. They should have provided an adaptor. The trailer was full of leaves and it would have been nice if the store sold a lock for the trailer.
eric sThe ramp was stuck under truck. My sons friend had to go under truck to lift so my so could pull out at both locations. Slightly dangerous. Should have maintained or offer a discount for faulty equipment. Plus my card was hit for $8 more than my electronic receipt.
Melinda NIt was hard to figure out where to drop off the equipment/truck. No signage or help with telling you to go to the rear of the building.
ilene cI just dropped off after hours I cannot rate this location
Anthony OSteve was efficient and very helpful. i really appreciated the top-notch service. Thank you.
Paul GNo key slot and too dark. If I had not seen another uhaul I would not have none where to park it. The place was totally locked up by a fence. It is a very convenient location.
MOSIE BWhere I dropped the truck, the U-Haul representatives were a bit lost because they are new in the business. But it all went fine just the same.
Clara G