Customer Reviews for Air Station Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Air Station Storage

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Tonia M. on

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Staff very friendly and helpful. Office very clean and welcoming. Vehicle ready upon arrival.

Kenneth S. on

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The Sales Rep was professional and courteous. He made the experience wonderful. The motorcycle trailer we rented performed splendidly. It tracked behind my vehicle perfectly and towed as if it was not even there. Returning and dropping off the trailer when I was done was again a most enjoyable experience. I will return and I will encourage others to rent.

Bryan K. on

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Chanelle D. on

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Similar experience. He was very helpful and caring.

Keith Marshall H. on

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Jerry K. on

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Alexandria B. on

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The man working there was helpful and kind. Got me set up with everything I needed quickly and efficiently.

Crystal V. on

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Demetrious L. on

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Thomas A. on

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Keep up the great work :)

Rebekah H. on

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ALAN H. on

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Edward R. on

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Michael P. on

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The sneeds ferry location and semper fo storage locations tryed to charge me $530 for the same dolly I got for $162 on your website. I’m not sure what the problem is but it needs to be figured out or I will no longer be a customer of UHUAL. Also the semper fo storage location said the dolly wouldn’t work and wanted $700 for the hauler. I’m not sure why the prices are different online but they are. And I will buy a trailer before I pay that much for a dolly to use one time.

ricky S. on

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Location was closed and there was no marked spots left to park a 20' truck.

Georgette L. on

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Jason R. on

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The gentleman that assisted me was very knowledgeable and helpful.

Edwin B. on

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U Haul Representative was very knowledgeable and helpful. Moving is stressful but your representative made this part of moving easy! Thanks...

Amy A. on

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Fast, courteous & very helpful!! I was in & out under 5 mins.

james H. on

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jasmine R. on

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tamara W. on

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Bryan K. on

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Sylvia was awesome, great customer service, fast and seamless transaction.

ROBERT B. on

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Jennifer S. on

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There was soda or something spilled on the inside of the door and it had a gross smell. The gas actually in the vehicle was 1/8 of a tank less than what the contract said but we were in too big of a rush to be able to fuss about it.

Samuel R. on

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nothing all is good .

Steve P. on

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Excellent customer service from Richard. Very professional and courteous. Facility was clean and well organized. Definitely one of the best UHaul rental experiences I have had and will certainly use this site in the future. Additionally, in contrast to the website and most listings, it is open until 4pm on Sundays.

gary D. on

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MATTHEW D. on

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JOHNNIE T. on

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Very friendly staff Great service

SUSAN M. on

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Very friendly and helpful

PATRICE P. on

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Bernard J. on

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Nothing, Sylvia is the greatest. Hire more like her!!

PATRICE P. on

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Anthony M. on

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My review isn't solely regarding this one facility. My who experience was just B.S. I originally had my rental set for a facility 3 miles from my house. I was called 3 times before my pick up date, so Uhaul could change my rental pick up location. I didn't even get the address for the last location until after I went to another uhaul facility to find out I was not at the right one. I have all the messages from Uhaul and none said the right address for my pick up. I'm beyond furious. I had to add 2 times the extra mileage because of this. I want my $50 guarantee that they promise of uhuals right place on time on schedule policy. Because I got sent on a wild goose chace for my rental costing me time and twice the money to rent. Completely unsatisfied!

Maricruz L. on

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The staff was very friendly and polite! Definitely recommend anyone to visit this location

Robin G. on

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I was returning a trailer on Sunday afternoon and expected an attendant. Was unable to open gate (no access code) to secure the trailer. Unhooked the trailer alone and pulled it into a parking space. Hope no one decides to steal it before the business opens Monday morning.

glen E. on

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The young man that was there was very knowledgeable and totally professional. Great service.

William M. on

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This site was particularly clean and inviting. Organized and well run.

Luke T. on

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Service was fast and friendly.

Brittney R. on

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First time renting a truck and it was easy and friendly. Thank you, would definitely recommend or rent in the future

Thomas V. on

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People were very friendly and helpful.

Tracie M. on

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christopher M. on

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Linda M. on

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Anthony M. on

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I checked out vehicle and drove off lot for 10 minutes. Realized my task did not require the vehicle after all. Exactly 3.8 miles. Put in 2 gallons of gas, well more than used. Asked the U-Haul Representative if I could get a refund or discount. Answer was no. Reason; I drove off lot, regardless of time or distance. It was a total of just over $42.xx. I was finishing up my move off of military base housing because of hurricane and tropical storm that hit Jacksonville. I will ensure to inform all other active duty and retired Marines in the area that even though the majority of business at U-Haul is due to Marines and Sailors stationed at the 3 installations, U-Haul really does not have our interest as a priority. Just post a sign outside the front door; "It's not personal, it's business."

Sherry J. on

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Customer service was above and beyond at this location! Great experience

James H. on

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The location and the man working the office were fine. The truck was badly maintained, the steering was loose and the front constantly wandered. The noise level inside the cab was ridiculously high. I have rented one way U-Haul trucks four times in the last two years and this truck was horrible. On top of the terrible condition of the truck, my reservation was for 11:00 AM. The truck was not available until almost 12:30. This was the worst experience I have ever had in renting from U-Haul.

Brian L. on

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Nathaniel K. on

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NO COMMENTS !

Jerry M. on

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Very Professional

Jonathan W. on

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Duane R. on

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Kimberly M. on

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Angela C. on

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billy W. on

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Vincent A. on

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The storage facility and staff were excellent. The truck I was given was terrible. The front smelled like cigarettes and the actual truck bed floor was sticky and smelled like an animal died in it. Worst U-Haul truck I have ever had.

ANTHONY G. on

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I had fast and efficient service, in and out. Rented from that location before which was the reason I chose that location again.

JONAH N. on

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Friendly staff and promptly helped with our request.

Amanda P. on

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I had to evacuate to Vermont from NC the trailer burned and Scourge my brakes and calipers, they were brand new and they had to be replaced as soon as I got there. Just to check the brake fluid for the trailer we had to use a wrench to get the cap off because it was sealed on so tight. We had to stay in a hotel and buy food because it was too dangerous to drive at night in that condition and my health is not the best. I was not sure if it was my truck it the trailer. After putting my truck into the shop and found it was definitely the trailer I contacted the proper people and I've been told that they aren't going to do anything. I just drove a 5 by 8 from Vermont back down in North Carolina and didn't have a problem with the same truck. We had to leave some if our belongings up there because I was too uncomfortable driving back with another 6 by 12 trailer back. I contacted many people and none of them really seem to care. Not only that there was a 5 inch peice of glass in the trailer when we got it. As well I told them I didn't know the location of drop off would be and they put it down I was bringing it back in 5 days to Jacksonville North Carolina and try to charge me for it.

Robert O. on

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david O. on

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The gentleman that helped us at Air Station Storage was very polite and incredibly helpful. He answered all our questions and ensured we were able to safely hook up the trailer and return it with no issues.

bobby M. on

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Jennifer S. on

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tabathia W. on

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Phillip R. on

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Management extremely helpful ! Pleasure renting a truck from them.

Mike U. on

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Raymond S. on

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jeff D. on

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Sandi Lyn M. on

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Jason K. on

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LaToya G. on

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louis M. on

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Wonderful ,went out of her way to help me after having a bad experience at another haul location

Wesley N. on

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Super friendly , quick and convenient.

Gordon B. on

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Gordon B. on

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Gordon B. on

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Surnita H. on

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Michael T. on

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larry R. on

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ronald C. on

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The vehicle was clean and suited our needs well. However, my husband, who is an experienced truck driver, stated that the steering was definitely loose with lots of “play” in the steering wheel. It would have been less safe if I had been driving. The location was neat and well- maintained. We were also pleased that, because a requested 17’ truck was unavailable, we received a free upgrade to a 20’. That was great! However, we were very dissatisfied that even with a phone and email confirmation of our pick-up time of 12:30, we arrived to find a sign on the door stating “closed for lunch”. Now, I would never begrudge anyone having a lunch break but I had arranged helpers to meet us at the location based on that pick-up time. I would have arranged for earlier if we’d been told. We waited 15 minutes and I finally called the number on my email and was told that no one would be back until 1:30, a full 30 minutes after we’d told our helpers to arrive! Asked if there was any way to speak to a manager, I was told politely that she had no way to reach them. We had to leave to at least get started with our helpers moving some things outside and then come back to find one rather flustered young man who was actually from the storage side of the business and not as comfortable navigating the UHaul side. He was very polite and apologetic, stating that the manager had been rushed to the hospital leaving him to handle things. Certainly, I understand unforeseen emergencies but in a later statement he said she was taken on Saturday! Since this was Tuesday, then this was not an emergency and there should have been much better communication between a small office being manned with only one person and the call center or whoever confirmed our pick-up time. He did give $10 off which was very nice.

Ron J. on

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Richard was very helpful in every way . He answer all my questions I had.

RON L. on

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John M. on

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Appliance dolly should be sent to scrape yard; rollers for stairs chewed up wooden stairs and ripped carpeted stairs. Totally worthless and a waste of $10. If I had wanted to carry appliances up stairs I wouldn’t have rented it in the first place. Leftover food in vehicle from previous renter.

Sean S. on

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Dennis R. on

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This location called me the day prior and verified that my two wheel car dolly and utility dolly would be available. When i showed up the next morning they said they did NOT have a utility dolly for me. Making me drive to a different location to pick up. Very frustrating!

Nicholas T. on

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Angela C. on

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Adam W. on

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Matthew H. on

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Justin A. on

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Allison S. on

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Absolutely fabulous experience! Wonderful service from a very courteous individual and would recommend this location specifically to anyone and everyone because of him. I cannot remember his name (I will find it), but he was nice, knowledgeable, and made our moving experience better. Moving and chaos go hand in hand, but the gentleman took away a ton of stress by suggesting items for our needs and informing us so we could make the right decisions. Thank you Air Station U-haul!

MARK B. on

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Customer service was Great !! But they could use a bit more space around the bldgs. to make it easier to manipulate a vehicle with a trailer attatched.

KERRIE B. on

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Rickie S. on

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Earl W. on

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steven L. on

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Rampgate for trailer got slippery when wet.Otherwise its a great idea. On Sunday, I went to turn in a furniture dolly and after only being open for two hrs. the attendent had gone to lunch. Cost me more for rental fees. I might reckomen this facility to others.

Angela C. on

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Authur M. on

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Everything was great! Keep up the great work!

Vanessa R. on

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Great customer service all around. Would rent again.