Customer Reviews for Air Station Storage
(U-Haul Neighborhood Dealer)

761 reviews

1121 Old Maplehurst Rd   Jacksonville, NC 28540

(910) 554-3006

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    9 am - 1 pm / 2 pm - 3:30 pm

Services at this Location:

Contact Us

(910) 554-3006

1121 Old Maplehurst Rd
Jacksonville, NC 28540

Services at this Location:

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    9 am - 1 pm / 2 pm - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JACKIE J 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
5.0

Fast, friendly, and helpful.

BRIAN H 
Rating:
4.0

A little more maintenance could have been done, trailer needed a good going over.

TRACY G 
Rating:
5.0

Customer did not leave a comment.

Diane C 
Rating:
5.0

Great staff!

JAMES W 
Rating:
5.0

Customer did not leave a comment.

BARBARA N 
Rating:
5.0

Customer did not leave a comment.

WALTER K 
Rating:
5.0

The guy came out and pretty much hooked car trailer up for me and then when I return unhooked it! Extremely helpful!

TIMOTHY G 
Rating:
3.0

Customer did not leave a comment.

scott d 
Rating:
5.0

Needed a U-Haul trailer for a return trip home from NC. The agent was professional, completed the process quickly and made me comfortable. Great Staff

DENNIS D 
Rating:
5.0

Customer did not leave a comment.

FARRAH-LYN W 
Rating:
5.0

Customer did not leave a comment.

GARTH B 
Rating:
5.0

Customer did not leave a comment.

ANDREW F 
Rating:
4.0

Customer did not leave a comment.

Michael L 
Rating:
4.0

Nice clean environment very friendly personal got us in and out with no issues same when we returned the truck two thumbs up great job thank you

MANUEL M 
Rating:
5.0

Everything worked out well

Cheryl R 
Rating:
5.0

Great customer service thank you

Kenneth M 
Rating:
5.0

Gentleman that waited on my was awesome!!

JAMES E 
Rating:
5.0

Great service and employees

Bonnie T 
Rating:
5.0

The movers I used from the site did not do a great job in loading the truck. Did not pack it up and left many holes for us to have to move items and repack it

Danielle H 
Rating:
5.0

Staff was amazing! Pick up was quick and efficient

ARIANNA L 
Rating:
5.0

Customer did not leave a comment.

Susan T 
Rating:
4.0

Customer did not leave a comment.

Dustin Y 
Rating:
5.0

Friendly and very professional

BRIAN S 
Rating:
5.0

The gentleman who assisted me was an absolute professional. Treated me with respect and answered my questions with knowledge and confidence.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Wilton M 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

Ryan T 
Rating:
4.0

We used the mobile checkout. There was no personel involved.

Teena S 
Rating:
5.0

Customer did not leave a comment.

Zachary P 
Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
1.0

Took almost 2 hours to check in over app. Got hung up on multiple times. Got charged for 3 gallons of gas when I put in more than required. Uhaul has went way downhill. Last time using uhaul.

Philip Z 
Rating:
4.0

Customer did not leave a comment.

Boyd B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Vincent F 
Rating:
5.0

Heather was extremely professional and courteous I would recommend your location and Heather she was outstanding.

Mirla G 
Rating:
5.0

Customer did not leave a comment.

Tyrus B 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Gayle B 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Harrison J 
Rating:
5.0

Customer did not leave a comment.

Theresa W 
Rating:
5.0

Customer did not leave a comment.

Zachary Y 
Rating:
3.0

Too hard to contact om business day. Can't leave a message

Rebecca D 
Rating:
5.0

Customer did not leave a comment.

Sergei R 
Rating:
5.0

Customer did not leave a comment.

Ryan T 
Rating:
5.0

Easy to drop off truck with the fastest check out I’ve ever had.

Walter W 
Rating:
5.0

fast and easy to turn in!

rosa a 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
4.0

This location was the one I made my reservation through. The young lady that helped me with the reservation was filling in from another location and was very helpful and professional. The young man that helped with the drop off was also excellent.

Matthew Z 
Rating:
3.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Great customer service

Jorge M 
Rating:
5.0

Truck was in good condition, ran good, the pick up location changed but was easy to find. Customer service was excellent, and a newer truck was provided to me with only a few minutes extra wait time. Overall, very good experience. The only thing I had a problem with was that I could not figure out the head light switch. None of the tiny markings made any sense to me, and I ended up driving with headlights off when I'd prefer they were on. Instrument lights were no help in determining if headlight were on, with the exception that an obscure panel light indicated only side lights were on. No fault of U haul if Ford was the builder of the cab. I'd prefer clearly worded controls, instead of obscure hieroglyphics, again no fault of U Haul rental agents.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Tytonda M 
Rating:
5.0

Customer did not leave a comment.

Chelynda T 
Rating:
5.0

Customer did not leave a comment.

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

Manny V 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

The young lady that was working that day was professional,accommodating, and very pleasant and very knowledgeable. I will rent there again… Thank you Jacklyn Anderson

Jacklyn A 
Rating:
5.0

Customer did not leave a comment.

Keith C 
Rating:
5.0

Customer did not leave a comment.

Harrison J 
Rating:
5.0

Employees were great. Very courteous and professional.

John K 
Rating:
5.0

Customer did not leave a comment.

KEVENS C 
Rating:
5.0

Nothing really. Reserving, picking up and returning the vehicle was simple and quick.

esme j 
Rating:
3.0

Customer did not leave a comment.

matilda m 
Rating:
5.0

Management at this facility is very professional and accommodating. Consistently has a good selection of equipment.

Aaron K 
Rating:
5.0

Customer did not leave a comment.

Brianne O 
Rating:
5.0

The sale representative was extremely professional and the experience was great.

Matthew P 
Rating:
5.0

Great staff. Very helpful.

Tom K 
Rating:
5.0

your staff of employees are super and all in one package of professionals.

SAMUEL R 
Rating:
5.0

stacy is on her game.. great job

SAMUEL R 
Rating:
5.0

Great Staff. Both professional and excellent performers. Love the service.

Sonya R 
Rating:
5.0

Ms. Stacy West was very understanding to my situation and she explained the U-Haul rates and mileage so that I knew my obligations for paying the money. Thank You Stacy and I will be back to see for another U-Haul Rental.

STACEY R 
Rating:
5.0

Thank you for your kindness and service.

Sonya R 
Rating:
5.0

Customer did not leave a comment.

Axel D 
Rating:
5.0

Customer did not leave a comment.

Sheila A 
Rating:
4.0

Customer did not leave a comment.

JACOB P 
Rating:
5.0

The gentleman who served us was extremely friendly and helpful I would recommend it to everyone.

Veronica S 
Rating:
5.0

Customer did not leave a comment.

peggy t 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

Customer did not leave a comment.

Bard W 
Rating:
5.0

Very helpful staff.

John W 
Rating:
5.0

Customer did not leave a comment.

Harrison J 
Rating:
5.0

Customer did not leave a comment.

Susan L 
Rating:
5.0

Customer did not leave a comment.

Jimmy M 
Rating:
5.0

Customer did not leave a comment.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Great customer service!!

Reggie B 
Rating:
5.0

No problems, friendly staff

mike f 
Rating:
5.0

Customer did not leave a comment.

JEANIE K 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
4.0

Customer did not leave a comment.

Ricky S 
Rating:
5.0

Quick and easy pickup. Good communication.

Michael U 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

Bob F 
Rating:
4.0

We dropped off a day early and the office was closed but returning the truck and equipment was easy.

Thomas P 
Rating:
4.0

Customer did not leave a comment.

Joseph D 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top