Customer Reviews for Air Tool Maintenance
(U-Haul Neighborhood Dealer)

Rating:

1.0

Personnel were rude and would not honor fuel agreement set forth by California store. Said "there was nothing they could do." After calling the district manager we were issued a refund. Will continue using U-Haul but not from this location.

Rating:

1.0

I was charged for 3 items I did not use that the operator of this establishment claims he removed from the truck. I was charged a cleaning fee to remove these items that I did not use. I was then charged a processing fee because I had to complete my online check in by calling customer service (app would not accept pics of fuel gauge/odometer). So a one day, 29 mile truck rental with one dolly should have been just under $100. After what I assert is fraud and what I'm sure will eventually be chocked up to 'an innocent mistake' the bill grew to about $160. So, buyer beware. The location I used is Air Tool Maintenance on River Road in Eugene, close to NW Expressway entrance. Don't say you weren't warned. For the skeptics -- The trucks only come with one dolly and a bag of furniture pads. Everything else you have to rent and receive from Air Tool Maintenance or whatever U-haul rental place you get your truck from. I picked up a clean truck (one dolly, one bag of sealed furniture pads) on a Saturday using the U-haul app and returned a clean truck (one used dolly with seal broken and an unbroken seal on the furniture pads) the next day on Sunday. Air Tool Maintenance is closed on weekends. Therefore, even if I wanted I could not have rented any extra equipment. I repeat. I picked up a new truck from a closed establishment. Monday rolls around when they open and process my truck magically I have extra equipment in the back of my truck that could not have possibly been picked up in the first place.

Rating:

2.0

You tried to charge me $100. First and last time using this service

Rating:

4.0

Agent helped me hook up the trailer

Rating:

3.0

It took me 5 or 6 tries to upload the back of my license. That seems excessive. The pics all looked equally as clear. Just seems weird, and took me 10 minutes to check out.

Rating:

3.0

It would be nice if someone had helped me unhitch the trailer, possibly inspected it, possibly gave me a receipt that showed I turned it in. The gal at the desk had to go ask the man in the back where I should park the trailer and she said they would email me a receipt but I don't have one yet.

Rating:

5.0

Quick on pickup and drop off. I was thoroughly annoyed by the dolly and blankets hanging in the truck wasting space unless you break the seal and pay to use them. I walked past them in the store - I don't need them occupying space in the truck.

Rating:

5.0

Great customer service! Friendly people and very accommodating.

Rating:

5.0

Locks not available at this location

Rating:

5.0

All went well

Rating:

5.0

Knowledgeable staff. Super clean truck. Made it easy. If I need a rental I'll be back.

Rating:

3.0

Please inform the customer that they have a lot to do online including photos to do an online return of the vehicle. I returned my keys and drove off to pickup my child and then process the return due to the fact my phone was dead battery and had to charge. I then had to drive back across town to do the vehicle return, had to take pics from the windows and completely guess the mileage. That was not explained or presented anywhere in advance. I am definitely disappointed and frustrated with that part of the process.

Rating:

4.0

Easy drop off, seamless

Rating:

3.0

Awkward to get to but hey, it worked

Rating:

3.0

Hire telephone operators who speak english clearly enough to be understood , and who understand English. That would be nice. If a customer finds him/herself having to call in for some reason.

Rating:

4.0

Only problem was that it took about 15 minutes to complete the online pick up process. I would have preferred being able to arrange everything in advance so pickup was faster

Rating:

1.0

I reserved the trailer to be picked up at the big uhaul location right around the corner from where I live. I was notified the day before pickup to go to another small cramped dumpy location miles from my house to pickup the trailer.

Rating:

4.0

Pick up was smooth. Truck was dirty. Not a big deal, just some trash. Other than that experience was 5 star.

Rating:

3.0

Equipment smelled strongly of cigarette smoke. Huge problem with online check-in, but that was not the location's fault.

Rating:

3.0

Uhaul truck was given to me in an unsafe operating condition. Mirror on the passenger side was taped to the vehicle and fell off on the freeway. This was noted on pickup and no other for rental was available.

Rating:

5.0

Polite Efficient Friendly

Rating:

3.0

There were no furniture pads in the van upon pick up. Wait g for a refund but have heard nothing.

Rating:

5.0

Excellent service

Rating:

5.0

How can you improve on excellence ??

Rating:

3.0

I was there watching customers walk away because the employee did not know how to operate the computer very well hold on

Rating:

5.0

Very personal well managed smaller establishment but worthy of a Uhaul franchise. Owner takes great pride in letting customers know the basics of uhauljng and gives tips of the travel ahead He took great pain to show me the the trailer functions since I was towing a vehicle

Rating:

3.0

I didn't like the fact I had to get out of my truck and take 2 pictures at night. I felt uneasy. It was convenient after hours pick up ✔ out and in isn't super difficult

Rating:

5.0

Windshield seal wasn't properly repaired. I had to reseat it after driving an hour.

Rating:

1.0

Overpriced, unfriendly, unhelpful, broken app....won't be back to uhaul due to these reasons.

Rating:

5.0

Thanks to Dave and others for friendly, helpful service. I recommend this location for rentals.

Rating:

1.0

Truck was not clean and ready when we arrived. Individual at desk could not find our reservation. It turned out they were looking at the wrong week-could not operate computer. Personally will never return to this location.

Rating:

5.0

I dropped the trailer off yesterday.There was one couple ahead of me. The manager was polite, competent, and treated me the same. The return took 15 minutes--MAX! I'm very happy with the service.

Rating:

5.0

Lower costs!!! Allow pickup and return to be at different locations in nearby towns. Inform customers that the 10ft trucks have no ramps!

Rating:

3.0

Dave helped me, professional, friendly, and he was great. Dave explained everything throughly...however I FORGOT TO REFUEL the truck, (my bad), over all I will use this place again and refer to my family and friends. 5 stars

Rating:

3.0

Your app didn't work at all. It wasted my time and created aggrivation.

Rating:

2.0

The gentlemen who checked me in and hooked up the trailer for me never once wore a mask, or even pretended to care that he wasn't, all the while I was wearing one and so was the women at the store. I'm this day and age, it shows a complete lack of not I ly following the law as outlined here in Oregon, but having respect for u-haul customers. I would never use this location again.

Rating:

5.0

Nothing I can think of .

Rating:

5.0

nothing

Rating:

4.0

I was charged a $20.00 after hours service fee that was not disclosed in my initial pricing quote and was charged after the fact. Will not use this service again

Rating:

2.0

No face masks were being worn so that leads me to believe the equipment and vehicles are not being sanitized. Also charged me by the mile for a pickup that is supposed to be 19.95 for a day for local use.

Rating:

3.0

The owner would not wear a mask so he put customers at risk His wife did but not him at all. That made me very uncomfortable I needed a truck and there wasn't any the size I needed at other locations here so I put up with it. Otherwise I would have left.

Rating:

2.0

Counter staff was not friendly or helpful Luckily I have rented from other locations where staff were very friendly and helpful despite being way busier. I knew what to do but this guy an ass. I was the only one in the shop at this location. It would have been better to have gone through a self checkout process then have to deal with the pissy ungrateful attitude of this attendant.

Rating:

1.0

The employee (maybe the owner?) refused to wear a mask and made me go into the store to get the paperwork. The law in Oregon states that people inside businesses have to wear a mask. Another big problem - but I think this was U-haul's fault, not Air Tool Maintenance's - is that I'd scheduled a 7:30 24/7 pickup, and then was unable to check in online/using the app. It said that I had to wait until the store opened at 8. Then, when the employee arrived to open the shop at 8, he wouldn't wear a mask, so we had very limited communication. I asked, as he walked by me, outside, if he was checking me in. He told me it took some time to process. A half hour later, I peeked in the store to ask if it was done and he told me he wasn't doing it. He thought I was doing it myself on the app - which I couldn't, because it for some reason thought I had to check in in-person (not true, since there were lock boxes for the keys). I was standing on the side of the road, in the dark and cold, in a sketchy neighborhood, for 75 minutes trying to get my truck. Moreover, it was for work, and so I was late for everything that day. Overall, it was an incredibly frustrating and stressful experience and I am extremely disappointed with U-haul and Air Tools Maintenance. You should check in with the owner and make sure he's complying with the mask requirements in the state. https://govstatus.egov.com/or-oha-face-coverings

Rating:

5.0

Very professional, and quick great people

Rating:

3.0

stop nickel and diming people

Rating:

2.0

The car transport did not fit with our truck. The back up light on driver's side did not light up. We had to purchase and attachment that fit our truck to your trailer so the lights would work and it still didn't work. The hitch was rusty and did not fit with truck hitch. The pin would not go through the hitch as was rusty. Would not use again!

Rating:

2.0

I picked up my van an hour late because the online check in did not work. The van was dirty and had cracks in the rear view mirror and tears in the compartment lining.