I definitely will be renting again. It was quick and easy and its so close to my house.
DALE C
Customer Reviews for Airport Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was good, the employee was excellent and so helpful. The only downside was that the checkout process took a long time because the location doesn't have solid internet connection and she had a hard time completing the process. She had to complete it on her phone instead of the computer. We gave ourselves plenty of time but we had to catch the ferry. If we had not planned for extra time, we could have been late to the ferry.
april mGreat customer service!
Landon GEasy and accessible drop ofg
MATTHEW HA+++ They are amazing and do such a wonderful job. Thank you ladies 🩷
KAREN JThese guys are above and beyond. They were super helpful and patient with sore old folk bringing back their truck.
JULIE AGood job ladies
Richard SThey were wonderful
Sharon TTry to figure out why the computer was having issues. Pam and Angela were great and helpful 😁
Karen JGood selection of equipment and excellent customer service. Will use this location again!
Rosco CFantastic experience.
MALIK ANeeds a street name sign at the corner for S. Airport Rd.
Robert KThe site manager was attentive, prompt and made both the pick up and drop off easy and efficient.
Bradley BAmazing service. Thank you so much! You guys very very friendly and helpful.
Tiffany BThe back of the truck smelled like a corpse was rotting in there for a month. It seeped into my cloths and boxes just from being in there a few minutes.
Ronald HThank you for being so helpful and kind.
BEZUAYEHU KNothing! Even on a Sunday morning, office was open & responsive.
Dave WI had a great experience with the staff, they even met me after hours to pick up the truck. However, when pulling out of my customer's driveway (which was a bit steep and it was a wet day) the back tires began to spin and I was stuck. I noticed the back tire that was spinning had almost no tread left on it. I was only able to get it out with serious effort after a long time of trying to build up momentum. Other than that everything was great.
Stephanie FOffice staff was outstanding experience was memorable and will be back for future rentals 10 ⭐️
DAVID HExcellent customer service.
Kathleen LThe two women that run the Airport Road Storage U-Haul are excellent. They provided outstanding customer service and took care of all our needs and concerns. I would highly recommend to anyone in the Port Angeles, WA area that needed a U-Haul to go to them for their needs.
Allen TJust trying to provide some constructive comments. The windshield inside the truck was in need of a cleaning. The truck I received only had one low beam working headlight on the passenger side and that was aimed more towards the white line on the right side of the road, than out in front of the truck. One last thing on the truck I got, seems like both doors need to be forcefully closed, or you will get an error when you go to try and drive, that the door is not fully closed. This happened multiple times when I just pulled the door closed from inside in a normal non-forceful fashion. Aside from that, the woman who helped me was courteous and efficient. The website to book the truck was easy enough and convenient. Though I was not prepared for the switch from where I requested to pick up the truck to where I was assigned, but that was no hardship, just unexpected. In the grand scheme of things this is the second time in just a couple weeks that I have had need to rent a 10' UHaul truck to take care of some property movement needs. I have been happy and satisfied with the experience overall and feel like I got a good price for what I needed to accomplish. I would recommend UHaul and I will again use UHaul in the future.
ROBERT FNice people
ROBERT SStaff was very friendly and helpful
David RGreat service
Nicholas BI've never used a U-Haul truck before and I was delighted at how much the staff member prepared me, at how clean and easy to drive the vehicle was, the fact that it had a ramp, and a dolly! The rental price was so reasonable and I will come here again!
KIRSTEN MHeater did not work in the truck, and alignment was definitely off. Everything else was fine
MARIAH KPerfect
THOMAS JHelper seemed to be late for work. Customers were lining up and office person made multiple calls to try to contact the guy to get in to work. Office person had difficulty using the Uhaul software to check me in. It took over an hour to get the truck.
JOHN BGreat customer service
Nicholas BThe drop off was incredibly difficult. No place to put the trailer after hours that was not on a slant and the trailer had no jack, so it had to be manually lifted off the tow hitch.
WILLIAM CSeamless and prompt pickup
TIMOTHY NStaff very courteous and helpful. Equipment worked perfectly.
DOUGLAS KThe process worked as it should and the person who assisted me did a good job. No complaints or further suggestions at this time.
John CIt was a good comfortable transaction and the 15 foot truck we got was in tip top shape. The ride was very smooth.
RUDY MEverything went smooth and made my move easy.
JOSEPH KI had a great experience.
SHAWNA SButter wifi connection
RICHARD GFriendly and helpful service.
JOHN EThe equipment was not what I had ordered but it worked.
KEVIN Mthe person in omak was very friendly and helpful would use again
DANIEL OGreat service
Nicholas BVery good experience here. Fast.
John KThey were so helpful with getting me the right truck, and helping me figure out where to drop it off, and helped with getting an additional trailer last minute when we discovered the truck was too small!
Kirsten HFabulous service
Nicholas BI’ve been been charged for SafeMove that I clicked No to, said No to, never signed for, and didn’t agree to. The unwanted & false SafeMove charge started at $15 when I first notice this was done to me, then raised to $45 when they settled my account. This is crooked, unethical, dirty business practices. No business should ever treat any individual this way. Strongly considering taking further action against this location.
steven MMy experience was great from start to finish. Thank you!
James SJeff was super helpful!
Tami RTami was friendly and helped with contacting the regional manager with addressing the issue when uhaul traffic refused to help at all and were quite rude.
Craig PAll though the pickup location ( not my first or even second choice & was scheduled by the U-haul main office) happened to be also closed for the time & day of pickup. But thee office Manager was conscientious enough to call and opened up for us to do the pickup. Perhaps in a big city with so many multiple locations waiting to the last minute to tell the customer where to pickup works fine; but in more rural areas not so much! With only a 24 hour notice the location change ended up making us drive 45 minutes each way ( = 1.5 hours) instead of the 5-10 minutes originally planned. And all the while driving past 6 other more convenient locations! But the Truck ran great. The gas was sucked up pretty fast & at $5-6+ a gallon (California) it got expensive fast; but "whatcha gonna do"? Slow down some I guess but that's just not in my DNA. One last thing is the main scheduling office also tried to change my drop off location, adding another 22 miles (round trip). But the gentleman working at my preferred (and planned) drop off location was great and took care of that for me! So I guess in conclusion what I'm saying is the people at your locations are great and your system isn't!
David WGreat customer service. Very pleasant, efficient and quick in and out.
Judi KTammy was awesome, great customer service! Thank you!
Kevin BConvenient and quick
John WThey were great at this location
Eric BI am not sure what more you could do to improve the storage and U haul on Air Port rd. Tami t, the lady that runs the show , was very nice and extremely helpful. I would recommend this place to all my friends! *****
Kristine N