Customer Reviews for Airport Road Storage
(U-Haul Neighborhood Dealer)

209 reviews

4114 S Airport Rd   Port Angeles, WA 98363

(360) 775-2008

Office Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(360) 775-2008

4114 S Airport Rd
Port Angeles, WA 98363

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2025: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

MATTHEW M 
Rating:
5.0

Easy and accessible drop ofg

MATTHEW H 
Rating:
5.0

A+++ They are amazing and do such a wonderful job. Thank you ladies 🩷

KAREN J 
Rating:
5.0

These guys are above and beyond. They were super helpful and patient with sore old folk bringing back their truck.

JULIE A 
Rating:
4.0

Good job ladies

Richard S 
Rating:
5.0

They were wonderful

Sharon T 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Try to figure out why the computer was having issues. Pam and Angela were great and helpful 😁

Karen J 
Rating:
5.0

Customer did not leave a comment.

EVAN H 
Rating:
5.0

Good selection of equipment and excellent customer service. Will use this location again!

Rosco C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K 
Rating:
5.0

Customer did not leave a comment.

Donald R 
Rating:
5.0

Fantastic experience.

MALIK A 
Rating:
5.0

Needs a street name sign at the corner for S. Airport Rd.

Robert K 
Rating:
5.0

The site manager was attentive, prompt and made both the pick up and drop off easy and efficient.

Bradley B 
Rating:
5.0

Amazing service. Thank you so much! You guys very very friendly and helpful.

Tiffany B 
Rating:
3.0

The back of the truck smelled like a corpse was rotting in there for a month. It seeped into my cloths and boxes just from being in there a few minutes.

Ronald H 
Rating:
5.0

Thank you for being so helpful and kind.

BEZUAYEHU K 
Rating:
5.0

Customer did not leave a comment.

Noel P 
Rating:
5.0

Nothing! Even on a Sunday morning, office was open & responsive.

Dave W 
Rating:
5.0

I had a great experience with the staff, they even met me after hours to pick up the truck. However, when pulling out of my customer's driveway (which was a bit steep and it was a wet day) the back tires began to spin and I was stuck. I noticed the back tire that was spinning had almost no tread left on it. I was only able to get it out with serious effort after a long time of trying to build up momentum. Other than that everything was great.

Stephanie F 
Rating:
5.0

Office staff was outstanding experience was memorable and will be back for future rentals 10 ⭐️

DAVID H 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F 
Rating:
5.0

Excellent customer service.

Kathleen L 
Rating:
4.0

Customer did not leave a comment.

JOHN W 
Rating:
4.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Josh L 
Rating:
5.0

The two women that run the Airport Road Storage U-Haul are excellent. They provided outstanding customer service and took care of all our needs and concerns. I would highly recommend to anyone in the Port Angeles, WA area that needed a U-Haul to go to them for their needs.

Allen T 
Rating:
3.0

Just trying to provide some constructive comments. The windshield inside the truck was in need of a cleaning. The truck I received only had one low beam working headlight on the passenger side and that was aimed more towards the white line on the right side of the road, than out in front of the truck. One last thing on the truck I got, seems like both doors need to be forcefully closed, or you will get an error when you go to try and drive, that the door is not fully closed. This happened multiple times when I just pulled the door closed from inside in a normal non-forceful fashion. Aside from that, the woman who helped me was courteous and efficient. The website to book the truck was easy enough and convenient. Though I was not prepared for the switch from where I requested to pick up the truck to where I was assigned, but that was no hardship, just unexpected. In the grand scheme of things this is the second time in just a couple weeks that I have had need to rent a 10' UHaul truck to take care of some property movement needs. I have been happy and satisfied with the experience overall and feel like I got a good price for what I needed to accomplish. I would recommend UHaul and I will again use UHaul in the future.

ROBERT F 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Nice people

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

TINA P 
Rating:
5.0

Customer did not leave a comment.

CAMERON L 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S 
Rating:
5.0

Staff was very friendly and helpful

David R 
Rating:
5.0

Great service

Nicholas B 
Rating:
5.0

I've never used a U-Haul truck before and I was delighted at how much the staff member prepared me, at how clean and easy to drive the vehicle was, the fact that it had a ramp, and a dolly! The rental price was so reasonable and I will come here again!

KIRSTEN M 
Rating:
5.0

Customer did not leave a comment.

DARREN C 
Rating:
3.0

Customer did not leave a comment.

KYLE P 
Rating:
5.0

Customer did not leave a comment.

PETER S 
Rating:
3.0

Heater did not work in the truck, and alignment was definitely off. Everything else was fine

MARIAH K 
Rating:
5.0

Perfect

THOMAS J 
Rating:
2.0

Helper seemed to be late for work. Customers were lining up and office person made multiple calls to try to contact the guy to get in to work. Office person had difficulty using the Uhaul software to check me in. It took over an hour to get the truck.

JOHN B 
Rating:
5.0

Great customer service

Nicholas B 
Rating:
3.0

The drop off was incredibly difficult. No place to put the trailer after hours that was not on a slant and the trailer had no jack, so it had to be manually lifted off the tow hitch.

WILLIAM C 
Rating:
5.0

Seamless and prompt pickup

TIMOTHY N 
Rating:
5.0

Staff very courteous and helpful. Equipment worked perfectly.

DOUGLAS K 
Rating:
5.0

Customer did not leave a comment.

Morris J 
Rating:
5.0

The process worked as it should and the person who assisted me did a good job. No complaints or further suggestions at this time.

John C 
Rating:
4.0

It was a good comfortable transaction and the 15 foot truck we got was in tip top shape. The ride was very smooth.

RUDY M 
Rating:
5.0

Everything went smooth and made my move easy.

JOSEPH K 
Rating:
5.0

Customer did not leave a comment.

Mikki P 
Rating:
5.0

I had a great experience.

SHAWNA S 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Butter wifi connection

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C 
Rating:
5.0

Customer did not leave a comment.

PETER P 
Rating:
5.0

Friendly and helpful service.

JOHN E 
Rating:
4.0

The equipment was not what I had ordered but it worked.

KEVIN M 
Rating:
3.0

Customer did not leave a comment.

Jeroen K 
Rating:
4.0

Customer did not leave a comment.

BRIAN W 
Rating:
5.0

the person in omak was very friendly and helpful would use again

DANIEL O 
Rating:
5.0

Great service

Nicholas B 
Rating:
3.0

Customer did not leave a comment.

Melba N 
Rating:
5.0

Customer did not leave a comment.

Haley M 
Rating:
5.0

Very good experience here. Fast.

John K 
Rating:
5.0

They were so helpful with getting me the right truck, and helping me figure out where to drop it off, and helped with getting an additional trailer last minute when we discovered the truck was too small!

Kirsten H 
Rating:
5.0

Fabulous service

Nicholas B 
Rating:
2.0

Customer did not leave a comment.

Donna W 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
1.0

I’ve been been charged for SafeMove that I clicked No to, said No to, never signed for, and didn’t agree to. The unwanted & false SafeMove charge started at $15 when I first notice this was done to me, then raised to $45 when they settled my account. This is crooked, unethical, dirty business practices. No business should ever treat any individual this way. Strongly considering taking further action against this location.

steven M 
Rating:
5.0

My experience was great from start to finish. Thank you!

James S 
Rating:
4.0

Customer did not leave a comment.

Felix G 
Rating:
5.0

Jeff was super helpful!

Tami R 
Rating:
5.0

Tami was friendly and helped with contacting the regional manager with addressing the issue when uhaul traffic refused to help at all and were quite rude.

Craig P 
Rating:
5.0

Customer did not leave a comment.

Jeff E 
Rating:
3.0

Customer did not leave a comment.

JACOB H 
Rating:
5.0

Customer did not leave a comment.

Ron H 
Rating:
5.0

All though the pickup location ( not my first or even second choice & was scheduled by the U-haul main office) happened to be also closed for the time & day of pickup. But thee office Manager was conscientious enough to call and opened up for us to do the pickup. Perhaps in a big city with so many multiple locations waiting to the last minute to tell the customer where to pickup works fine; but in more rural areas not so much! With only a 24 hour notice the location change ended up making us drive 45 minutes each way ( = 1.5 hours) instead of the 5-10 minutes originally planned. And all the while driving past 6 other more convenient locations! But the Truck ran great. The gas was sucked up pretty fast & at $5-6+ a gallon (California) it got expensive fast; but "whatcha gonna do"? Slow down some I guess but that's just not in my DNA. One last thing is the main scheduling office also tried to change my drop off location, adding another 22 miles (round trip). But the gentleman working at my preferred (and planned) drop off location was great and took care of that for me! So I guess in conclusion what I'm saying is the people at your locations are great and your system isn't!

David W 
Rating:
5.0

Great customer service. Very pleasant, efficient and quick in and out.

Judi K 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Tammy was awesome, great customer service! Thank you!

Kevin B 
Rating:
4.0

Convenient and quick

John W 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

They were great at this location

Eric B 
Rating:
5.0

Customer did not leave a comment.

judy d 
Rating:
5.0

Customer did not leave a comment.

Gary N 
Rating:
5.0

Customer did not leave a comment.

Rebecca T 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
5.0

I am not sure what more you could do to improve the storage and U haul on Air Port rd. Tami t, the lady that runs the show , was very nice and extremely helpful. I would recommend this place to all my friends! *****

Kristine N 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
4.0

Not change the location pickup 3 times.

Dawn N 
Rating:
3.0

Office was full of religious based decorations and radio. Office attendant was distracted and stand offish. Over all not a very customer friendly environment. Would have been helpful to have a fuel estimate guage in the truck or available on line. I did not have my contract with me when I fueled up and wasted about 30 dollars.

Amanda K 
Rating:
3.0

Don't add on services to customers' contracts. Don't add additional days to customer contracts. I had my rental set up exactly for what I wanted and needed. This location even mentioned that I already had everything taken care of. They had zero conversation with me besides asking me for a secondary phone number. However, they added things/charges to my contract without mention.

Jeremy K 
Rating:
4.0

Customer did not leave a comment.

Laurie R 
Rating:
5.0

Friendly and helpful staff

John D 
No reviews have been submitted for this location.
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