Location did not have the equipment that I had confirmed they had with U-Haul the day before. It took over an hour to run down the pads, furniture dolly and the utility handtrucks, and I had to go to a different location to pick up. They did not have the number of pads requested and had to take a lesser number. The location for pickup of the truck only had the truck and nothing else. I was very unhappy especially after I had called i-800-Uhaul the day before and confirmed everything was at this location. This turned out to be a remote location. I would not use this pickup location again.
David M.
Customer Reviews for Alabama Tax and Insurance Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was very organized and very professional! She was more then willing to help us get a truck and I didn't have to go on a scavenger hunt for the box to return it and just so happens she was still there when we can back to return the truck. It was a great experience and will Definitely recommended her and use her again if needed!!!
Jennifer C.Site representative went out of her way to help with 24/7 pickup that didn't work. The location was closed but she just happened to be there and came out to get me taken care of
Craig R F.parking lot was so torn up it was difficult to drive through
Bonnie B.Customer Service rep went above and beyond my expectations.
Fred S.I was told that they did not except trailers when I got there. This is not a problem for the customer. It should have been noted up front. They seemed to be inconvenienced with the problem.
Steven H.