Customer Reviews for Alabama Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alabama Tire

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Terrell H. on

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The mobile app was not user friendly and overall confusing, the truck was rented as local when should have been 1 way. Called the dealer and was told it was not a problem.

James M. on

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Friendly and helpful staff would recommend

David K. on

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Customer did not leave a comment.

MIKE W. on

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The location pick up and drop off was fine, but the U-haul system was very frustrating. First of all rate was advertised to be about $40 per day. By the time i finished the paperwork it was $165. Why? I reserved the truck three days before i was to pick up the truck and when i drove to pick it up said i was re-routed to another location but the truck was out front, very frustrated. after several minutes and aggravation i was allowed to pick at the reserve location. When the guy printed out the paperwork the price had increased to $197. Why?I had the truck less than 24 hours. I called supervisor, Chad Baker, but he never called me back. I had to take it because i had movers coming. I had set up to drop off the truck about one mile from my destination, then i received a text message and they had re-routed me to another drop off location about 10 miles away. I called the place above and they said they would take it. Overall my experience with the u-haul system was very poor. I will look for someone else next time. Mike

Barry S. on

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Great people , never a hassle getting what I need at Snead Al location! Always friendly and helpful beyond expectations!

Kerry G. on

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Great service. No recommendations.

Chris T. on

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I dropped off on a Saturday morning at 9:00 a.m., Alabama tire was closed.

Stephen H. on

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Joey B. on

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Lisa A. on

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The owner was very nice but it took a while to check the truck out because he was alone and his business was busy. Very nice but not organized. Would still rent from him again though.

Edward B. on

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kayla P. on

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alice R. on

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Curtis W. on

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TRACY D. on

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Best experience EVER! Friendly - Helpful - and Professional!

Candace Y. on

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Returned this within hours of renting due to poor quality and noise related to towing. I do not feel I should be charged full price for something I had 5 hours

Matthew S. on

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My U-HAUL was over an hour late and they almost gave it away to someone else. My husband showed up on time and no one was there until an hour later. One someone showed up, they tried to say we didn’t have a reservation. My husband pulled it up on his phone and showed them. They almost gave our truck to someone else after having to drive an HOUR to get it. That put us behind schedule by two hours. Then we get the U-Haul and realize they didn’t give us the appliance dolly that we PAID for. I will never be using U-HAUL again.

roy T. on

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Bradford M. on

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ROBERT D. on

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Randy C. on

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Thanks it's was allsome

DEBORAH G. on

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They over charged my card THREE times hundreds of dollars. U haul was great and agreed to reimburse me.

Andrew W. on

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Rebecca C. on

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Very friendly people. I will use them again.

stephanie C. on

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Very rude. Made us sweep out some sand that was less than a handfull...really? And I paid $235.00 and still had yo sweep out the back truck. I was shocked. I will never use U-haul again

DONNA S. on

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Nothing...They were very helpful.

Patrick F. on

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Sharon B. on

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Linda C. on

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It would be helpful to have more locations able to deliver 4 boxes at a time. Someone had to drive 3 hours to bring them to us initially, and when we picked them up we had to drive 45 minutes one way and we needed 3 trailer hauls to get them to our home due to only having one double trailer at that location.

Todd I. on

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GARY H. on

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I only rent from Bama Tire!!!

DAVID H. on

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SHELLY A. on

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Mr Johnson was very nice and helpful. Your local retailers are great. Your customer service during a problem was unacceptable. Your roadside assistance was a joke and treated us terribly. We were put in danger, our belongings were missing and despite spending close to $800 for truck/trailer/and insurance, our move was a disaster and we were out of pocket an additional 600 due to the negligence of your company. I will NEVER use Uhaul again and will be sharing my story OFTEN.

GARY H. on

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Best Service in Blount County by far!!!

mike L. on

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Customer did not leave a comment.

Mark C. on

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friendly, helpful

Michael C. on

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This guy told me the truth I hope.

Danetta M. on

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JANET B. on

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Donna S. on

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Very fast and easy.

Jacques D. on

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DANNY was great.

Mary Jean S. on

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There was no one schooled in accepting a return of a trailer. Only received a hand-written receipt that did not have the trailer ID written on it.

christina C. on

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Very far from my original pick up location and no additional mileage allowance to compensate for the driving distance. I think rating the overall rental experience versus the people at pickup and return location, should be included in survey.

Ciara G. on

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We had to pay for a bigger truck than we reserved, go to a location much farther than we reserved, and didn't get the equipment we reserved. When I had brought it to his attention, he refused to give us the $50 that you are supposed to get if they mess up your reservation according to their policy.

Byron B. on

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Debra B. on

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It was a total mixed up experience with computer down and reservation order mixed up. I think U-haul needs to go back to paper instead of computer.

Steve H. on

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keep up the great work in taking care of the customer,Danny......

JAMES D. on

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Nothing. Friendly fast service

NORMAN P. on

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JERRY M. on

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MATTHEW M. on

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Trailer or Car Transporter was unsafe! Could only drive 45mph due to swerving all over the road! Think trailer needs Ball Bearings and other maintenance! Tire strap winder was Rusty very badly! And the right rear tail light was blown as well! I didn't feel comfortable and safe at all, and I feel cheated out of my money!! This is not fair to a loyal customer that I am!! Not good for business!!!;

MATHEW M. on

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Thank you Danny! You made our moving experience so much easier.

STEVEN R. on

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truck was great

Joshua R. on

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Our experience was better than we could have asked for! Will use y'all again in the future! Thank you!!

Carole L. on

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Ya'll were helpful and friendly. Thank you so very much! We will come to you again and again!

VINCENT M. on

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Took too long to pick up and the trailer was dirty, it had not been cleaned and there is a leak from the floor of the trailer so my stuff got wet from the bottom. The equipment was not checked/serviced before I picked it up

DIANE D. on

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Customer did not leave a comment.

Roy L. on

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I originally reserved for pickup at the Cleveland Al location but was told by UHaul representative by phone the equipment was only available at the Snead location. I found out after turning in the equipment that was not correct.

LORI J. on

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Customer did not leave a comment.

BOBBY D. on

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I explained my situation and was accommodated, but left thinking there may have been a better solution. I paid for two days in order to assure myself of getting the day I needed, but was not offered a one way trip from there back to here which may have been a little cheaper. So I drug the trailer across 2 states. One way empty and then back full. It would have been nice to have been offered a site along the way or even over there and at least driven one way not towing. What is cheaper? Two days bringing it back to the same location, or one day with one way charges? I don't know.....

John S. on

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Very chaotic. Trailer hitch very rusted. Had to clean off and use wd40 to get hitch mount to move to allow putting on truck. Back door sticks have way up and has to be attempted several time to get all the way up.

Debra M. on

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No improvement necessary Instructions clear do not have anything to add

BRIAN S. on

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Customer did not leave a comment.

sibyl P. on

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I was told when I reserved the trailer that if we turned it in at the Vestavia Hills location I would receive a $10 discount, the total price would be $25. I did not pay attention and the guy at Snead charged me $35.71. This was pointed out at Vestavia Hills and they said it was the guy in Snead that charged me.

Richie F. on

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very nice, professional, courteous.

JOHN B. on

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Customer did not leave a comment.

TABITHA G. on

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Try to make the paper work process easier each time take almost half an hour to do .

ABIGAIL I. on

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ZAC W. on

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The process took well over a hour after I had already submitted a form online with my info and what I needed. The guy helping me kept having to answer the phone and leave to take the phone to someone. Very frustrating. Then in the end I found out that he didn't allow me the extra days to go ahead and pay for upfront after I told him 4 times!!! Very disappointed in this one. Last time I used them they were great but this time it was a different guy and they were TERRIBLE

KENNETH P. on

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Trailer was clean and in great shape. Paperwork took awhile due to slow internet connection with U-Haul website, but nonetheless was on the road in short order.

GREGG S. on

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BEN W. on

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ANN S. on

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Everyone was nice , explain everything to us we have no complaints.

JAMES W. on

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Very helpful in correcting paper work discrepancies due to poor work on the renters end.

ZAC W. on

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HERBIE B. on

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Vince M. on

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Service was fine but the trailer leaked and ruined some of my items I was transporting

Jennifer C. on

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CARMEN C. on

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I was scheduled for pickup at 7am and the manager came at 7:30am. I had guys at my house, on the clock, waiting to load this truck. Did not have the amount of gas in it that the mgr put on my paper and it had a car dolly still attached. All this cost me 40.00 in labor time. I will go Penske next time.

Steven O. on

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you lied,$19.95 a day ended up costing me a total of $77 for use of a regular truck for 2 hours,,never again will I ever do business with uhaul,the $19.95 is just to sucker you in,,,never again

Kevin M. on

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CARLTON B. on

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Michael B. on

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very unprofessional, messed up paper work over and over, It still has the wrong driver license number on it, but gave up. then out of there two 26 ft. trucks available one new the other older then me I think, in really bad shape and a horrible drive was one they put me in. I have no future plans for using uhaul after this think I will stick to Penske.

JON S. on

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My original reservation was for a 26 ft truck to be picked up in Cullman AL for the date of May 30th. On May 27, a lady from cullman pick up location called to inform me that all they were going to have was a 17 foot truck. Then on day of pick up, some guy calls and says my truck will be ready for 12 pm pick up. I reserved it online for 8 am. I also hired two movers thru your site to help between 9 and 1. 12 pm pick up was going to give me less than an hour with the movers. I then had to drive to Snead AL to pick up a 26 ft truck making the movers wait 1 of the four hours they had been hired to help me. The fellow who helped me in Snead was very nice. The Cullman pick up people suck.

LISA H. on

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David S. on

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I was ripped off for 80$ due to being charged 25$ for cleaning out a vehicle that was not dirty or trashy, I was charged 30$ to go get gas fill-up and 25$ for amount of gas to replenish amount said it should be. I was sent a bill showing where the gas gauge was when I returned vehicle after replenishing amount of gas used, which is where it was when I picked it up, of course there is no proof from either party. as well as the clean out that was not needed, no proof from either party. But to recommend U-Haul in Snead Alabama to anyone, NO I WOULD NOT

NORMAN B. on

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GIANCARLO V. on

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Not rip people off like charge them a deposit and not give it back to them when they bring back the truck cleaner than it was when I got it so I will not be recommended u guys to anyone I know and I thank it's time for a name change to ripoff because that's what happens to me so in joy my 70 dollars that you sold frome me .p's I brought the truck back to you guy a day Earley and got no compensation That so thank ripoff for doing that to me you guys suck

CARL W. on

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JAMES W. on

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Have dropped off here twice and the staff are always friendly and helpful.

CLIFF B. on

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it was helpful place

Amanda J. on

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You charged me too much money.

john B. on

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MURRAY L. K. on

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JAMES S. on

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They where very helpful & courteous.I will rent from them again.

HEATH L. on

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I have rented U-Haul equipment before and this location in Snead was bar far the most friendly and helpful location I have ever rented from. they checked my truck to make sure it was capable of safely towing the trailer and the car i was towing, they hooked it up for me and checked all the lights and even showed me how to properly secure the vehicle onto the trailer. they were extremely proffesional and I will be back for future rental needs!

JORDAN A. on

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The manager of the Alabama Tire Sales & Service store was very generous and helpful with my U-Haul return.

CAROL N. on

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VERLON J. on

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RICHARD B. on

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This is my second experience dealing with this location. The Manager here is about the kindest and considerate of ANY UHAUL dealer I've dealt with. I have moved many times in the past 20 years and I can truly say "Kudos To Alabama Tire"!!!! I believe the Managers name is Danny, Jason the garage supervisor and the female associate that works with them are beyond courteous and work at problem solving Customer Service problems. A+++ I WILL BE GIVING THEM MY BUSINESS IN THE FUTURE WHEN THE TIME COMES TO BUY NEW TIRES. THEY'LL BEAT ANYONE IN A 50 MILE RADIUS ON They're PRICING AND CUSTOMER SATISFACTION. I've recently moved to the area and their DOWN TO EARTH CUSTOM SERVICE STANDS OUT IN SNEAD, ALABAMA.