Thank you for an awesome job getting us a uhaul over this weekend, we only had a little trouble finding the exact location within the compound, maybe a sign would be a great add on, but we will definitely reach out again !!
Aoatua P
Customer Reviews for Alaska Frontier Protective Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy transaction.
charles sI would not recommend the service I received. When the cargo trailer was attached to my vehicle, the installer did not notice that the ball hitch was missing a washer and nut. This oversight could have caused a serious safety issue. I strongly suggest that staff receive additional training to ensure these details are not missed in the future. Customers should feel confident that their equipment is installed properly and safely before leaving your lot.
Catherine TVery accommodating
Matthew CCustomer service was great!
Kelly LI was overcharged. The truck had a lot of dog hair in when I first picked it up . I took a photo. I was initially charged $88. Then when I looked at the bill after dropping off the truck. They charged me $160 for 2 days! I left the truck clean! It did have some salt from the floor mats and a little on the passenger side door, since it's been icy. I have photos. I will be calling U-Haul to discuss this issue. I have before and after photos!
Nora PExcellent.
Mike HNothing it was excellent thank you 😊
phillip rThis location is off-site which is nice and secluded located on dimond side - when you find it the first time there are no troubles getting your way back. The staff are very friendly and very quick & straight forward. They check you in and you're off with your rental :)
Laddalom Kencourage customers to have uhaul app downloaded & account created (picture of drivers license etc) before coming to pick up rental. otherwise great! thank you
Kelley GEasy pu and return.
Richard MEasy to rent and return. Vehicle is great order.
Karen EExcellent customer service! Truly cares about the customer! Will do business here again. Thank you
Teri LGreat customer service for sure!!!!
Doreen R