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BRUCE G
Customer Reviews for Alberni Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kerry, was excellent to deal with. She is clearly experienced in operating a haul outlet. She was able to answer all questions and had the paperwork and vehicle ready upon my arrival.
ROBERTA HThe process was fast and easy. Great staff, very thoughtful.
ANNA CGreat experience - very easy , excellent customer service. The online process i found clunky and unclear - in future I will deal directly with the location as they were fabulous.
STEPHANIE PThe lady that helped me was very friendly and very helpful.
LUKE GService at this location was fantastic. They lady opened early made the process seem effortless and was one of the kindest UHAUL employees I have ever had the pleasure of doing business with. Its concerning your review is specific to the location and not the entire booking process which was difficult and even troublesome. Perhaps you choose to overlook that in your review process to hide the fact it is less than ideal. I book a truck, ended up with a van, stuff wouldn't fit, I had to do extra trips. In fact there was a truck at the lot and it sat there un-used for the duration of my rental. It was there when I picked up and it was there when I dropped off. Not getting the vehicle I reserved set me four hours back on my move day, the van did not meet my requirements (roll up ramp, adequate volume and height). I am pretty understanding but seeing the truck there when i got back really pissed me off.
JEFFREY HThe lady in the office was amazing
Karen BGreat service !!!!
CLAYTON WCarrie and I can’t remember her name but she had a new born baby we’re both so friendly and happy to help with any and all questions. Excellent experience 10/10 would recommend
Matt RBest service ever from a rental depot. Glad to refer friends!
BRYCE GKerry was very approachable and helpful it was fast and easy trasaction..
ALDEN IThe absolute best service I’ve ever experienced.
RONNIE LBest customer service ever!! Kerry (sp?) Is the best and made me feel so at home and comfortable with the whole process. I will miss seeing her 😢
DEBORAH VI was informed by UHAUL rep that I would be compensated for not needing the vehicle for all the time auto rented for online. And then upon arrival at drop off location. I was informed and same parroted by Area Lead via email that the policy states NO. So overall I was given 2 completely different stories by UHAUL. Prior to renting and after needing to pay. Which is called misleading sales. And the "matter of fact" response by area manager was interesting response by quality initiative lens.
Adam CNothing enjoy the ride 👍
Fay PEnsuring all are aware that you need to lock each door individually. Everything else was great.
Shari MNot really anything .i would have liked a 26 foot truck on site only to make one trip .. the nearest truck was way out of town .. wish it could have been dropped off to use .. it all worked out and service was fantastic 🥵🥵🥵
Fay PKerry was fabulous to deal with for our recent move. The large u-haul we rented was clean and ready to go for pick up. Check in was super quick. Would highly recommend!
Roberta HWe were in a difficult position with a very rigid timeline to keep. The customer service representative went above and beyond to help us accomplish our goal. A huge thank you to her.
Jennifer FI returned the van with more fuel in it than when received it, and I still was charged a fuel charge of 12L. Service at this location was good except for this one issue but because for this issue I would not be able to recommend this location in good faith.
Christopher PThis is the 2nd time I have used this location since moving to town. The ladies here are the best. Courteous, pleasant to deal with yet still professional. I appreciate the great service and will use this location every time.
Cam PGreat experience, Amazing customer service!
Chase Svery friendly and accommodating staff at Alberni storage. truck was clean . overall a very positive experience. would use those guys again.
Matt OWhole experience was excellent. Thank you very much.
Candace BStaff was super friendly, knowledgeable and helpful; venue was clean and cute. By far the best U-haul experience I’ve had. 5 stars.
Deborah BNothing! Kerri (Kerry, Keri???) was so sweet as was the other lady who worked there. They made moving my life across an island very stress free, with their sweet disposition and caring nature. Thank you so much ladies.
Laura PDon’t let the staff quit at this location. 😃
Cam PI think having to fuel a rental truck is uncalled for. Getting a truck with a quarter tank of fuel is ridiculous. Especially when I have to travel a bit far
Charles TEvery time I rent a truck I have the same comment: the inside of the windshields are ALWAYS filthy.
Brian MThe lady working was very nice and helpful
Coleten GThe staff was SO friendly and funny, I loved the experience!
Brian CKeri was remarkable! During the Cameron Bluff wildfires she was able to put our minds at ease in securing a later move date. She was kind, polite and answered all of our concerns and questions. Thanks for making the transition to move to Port Alberni less stressful. Kathleen and Dave
kathlyn yOnce again great service thank you
Brian MBest experience with a uhaul rental. Kary was absolutely wonderful and made everything so easy. I would recommend this location because of the outstanding customer service alone. Thanks again!
Lindsay WRenting here was a great experience. The attendant was so kind and friendly, and the truck was very tidy. I will definitely be renting here again the next time I move.
Megan RComputer system never works right. every time I've rented there are glitches and things need to be done multiple times. Not the fault of the employees. Possibly time to get it fixed so it works right and saves frustration and delays.
ZOE LThe personnel (Kerry) at Alberni Storage provided exceptional customer service. I highly recommend this location. She was friendly, helpful and attentive to my needs. I felt welcomed and satisfied with the services provided.
Kerry KExcellent service.
Gilbert GThe owner was extremely kind and friendly. Made picking up the uhaul a great experience!
Briana RAmazing service and very friendly, highly recommend this location!
Aryan TDefinitely a positive experience. Our service representative (didn’t get her name, unfortunately!) was very professional. She encountered some technical difficulties but remained courteous, kind, and professional throughout.
Toban BAlways a great experience renting from this location. Very friendly and helpful staff. 10/10
Aryan TKerry was an absolute dream to work with. Despite some complications getting the rental going, and the last minute changes. I was happy to deal with Kerry and in the future if I need another uhaul, i will go to Kerry for it over anyone else.
Adam KJust a challenge to get into the box for the key. I did manage though.
Laura LEverything was great!
Christina BWe got notice that we had to move within 3 days while working full time. we live in tofino where there are no moving resources, and the place we were told we were moving to was about 1/2 the size of where we were moving from. we needed a solution ASAP and we got one. Both ladies were WONDERFUL and Carrie/Kerry/Kerry (i’m sorry i didn’t get the spelling!) was honestly the most wonderful person. she was the small bit of joy in a rather traumatic experience. she’s kind, sweet, professional, empathetic. Michelle was working when we came to drop the van off when we were finished. she was so sweet and efficient. i wish i could work somewhere with such wonderful people. not to mention the office is immaculate, the van is pristine and shiny and perfect. i want to say i can’t wait to move again but let’s be honest, no one actually wants to move. Thank you both so much for bringing a little happiness to our crappy week.
Krista NEfficient pleasant service. Great attention to detail. Will definitely use this site again to pick up my rental.
Debbie GThe lady that I dealt was very helpful. I strongly recommend this location to everyone
Bijan MIt was a real pain in the butt having to go online to take pictures and answer all the questions ,took forever.
Carol F